Torrid

I shop at Torrid all the time, but I was especially nervous when I went in the other day. I had a big date coming up and needed something perfect. Javi helped me find the perfect dress! And a couple cute blouses for follow-​up dates!
Thank you for providing great service, Javi! I’m so glad I have a place like Torrid to find cute clothes.

I love torrid and usually I have nothing bad to say but this visit was horrendous. I had no help with anything. Couldn’t get a dressing room until someone left theirs and I asked if I could hijack it. No one asked if I needed help. And when I looked for someone to help me the woman had a face like I was hindering her. I needed a certain size pants and there was confusion on what size I actually needed and in the confusion it was like she gave up cause I never did get those particular pants nor did I see her again after.
Very sad location.

Rose, Lilly and Javi are the best! This dream team of managers helps me out every time I am there, always with a smile and a laugh! Torrid carries too much awesome clothing for my wallets sake but I love having so many options!

I hate to leave negative reviews and I especially hate to leave one for a Torrid a facility since I love their clothing, but I found the staff not to be helpful at all and caught them in lies.
I went in to try and exchange a pair of shoes. Their shoe sizing runs big by the way. They didn’t have the size I needed, so she offered to look it up at another store. Unfortunately the stores that had them are too far away. I asked if she could have them sent to this store and she said no because they have inventory for 2 weeks. That was also her reason as to why she couldn’t let me order them online from the store so I can do an in-​store exchange. I used to work retail so I completely understand. I was willing to wait 2 – 3 weeks. I asked if she would check stores in another area and she said she couldn’t because the internet was down. The girl next to her offered to go online and check something for another customer and the internet worked fine for her! lie #1. When I said I would have to order the size I needed online, she interrupted me and in a nasty voice said that they had been sold out online for months as she has just checked… She was pushing me to just exchange them for another pair. I went online on my phone and say that they do indeed have the size I needed in stalk. I was so mad. lie #2
I assumed she was having a horrible day and decided to forget the incident. A sweater ordered online was really big, even though I normally wear that size. I went back to the store to exchange it, but they don’t sell it there. Same lady, same issues. She said they don’t have the size I need online either and that I should exchange in-​store for something else. I told her I was 100% sure they have the size I need online and pulled it up on my phone. She made a quip that I should measure myself before ordering. She was obviously annoyed. Most of my wardrobe comes from torrid and most of the time their clothing is true to fit, but sometimes a products runs bigger.
From now on my friends and I will be taking our business to other torrids. I spend waaaaay too much money on their products to be treated this way. I LOVE torrid, but I won’t be going to that specific store anymore.

I have recently been coming back to this store after finding another Torrid store to blow my money. The gentleman is still working there but I have to say that he is much kinder and I could have just caught him on a bad day the previous time. We are all human ^_​_​^ This torrid has always been my favorite! I worked here for SO many years after graduating and it’s good to see that the store is still being kept up in great condition. TONS of selection to choose from. Always friendly service! The last few times I went in their clearance section was on point! Which we all know is a big deal because Torrids clearance section no matter what store always looks like a stampede has just imposed on the clearance corner XD This store is very well kept, tons to offer and a friendly employees :)

I’ve been to a lot of these stores, but MB is the nicest. The clothes are the same but the Customer Service is great. We all are human and have our off days. But the staff will always tries to help you.
The manager (s) (Lilly) are terrific, even when something goes wrong, they direct the staff to remain calm .
Clearance is awesome!
Check out the store during the week Best days to go are wed and thur evenings.
Happy Shopping!

Best customer service I’ve had by far! I had bought a pair of pants a while back that had ripped before I ever put them on so I had them repaired, thinking it was just a fluke… The first time I wore them the seams around my lower legs began separating before I even left the house… I wore them anyway (because I’d paid a lot for them and I didn’t want the money to go to waste) praying they wouldn’t embarrass me… Why didn’t I exchange them you ask? I’d thrown the receipt away since all my previous purchases had not been a problem …
Anyway, I went in at the end of the day looking to buy a new pair in hopes that they’d changed the material. The manager Rose asked if I needed help and I explained my situation asking her to point me in the right direction… Not only did she bring me a new pair she swapped my old ones that I was still wearing for the new ones! No questions asked… Of course I fell in love with some other items and spent a lot more than I was wanting to but Rose and her sweet team were so awesome that it didn’t bother me… Thanks Rose!!! You and Javi are so sweet and your approach even better… I’ll definitely be back!

I forgot his name, but the male associate was so helpful! I went in to return some pants because they were defective and he was so accommodating. He not only accepted my return but assisted me in finding another pair of pants that would be suitable for work. Love this store and will definitely be doing most of my shopping at this location.

Cool too be kind this means that I LOVE it!
I highly recommend this store, Lily was extremely helpful went above and beyond to make our shopping experience remarkable. Helpful and had great fashion techniques to help anyone feel like they too are part of the runway.
My mom rarely shops at the mall she feels self conscious but, all of that changed today. She reclaimed her diva glitz, thank you Lily!!!

Went today and found nice clothes on clearance. Had a sale and very affordable. Customer service was great and will have to come back. Torrid is a store that you know will be worth it and you know you’ll be stylish and comfortable. I like how they send coupons with new clothes release.

The gurlz at this location are quite nice. They are helpful when looking for something in particular. I usually just go in here when I am looking or need something specific. I miss the old style of torrid. I think they need to go back to the original store outlook and style. The music is usually horrible along with the new so called look just to please the community etc …

yeah so i love torrid, this montebello location always seem to have friendly service. their clothing material has gotten better, i remember it being cheapish, and well if ur really looking for a bargain shop online, they always have 50% off clearance and they always have some great deals. i got this beautiful dress (that slims me, find it hard to believe) for $ 14.99 !

Torrid – I have a love/​hate relationship with you. The quality of the clothes is not very good and you charge an arm and a leg. I really wish your the hot topic company would stop taking advantage of fashion forward chubby girls. The prices of your clothes inpire me every day to hit the gym or to not have that donut, because I don’t want to rely on you for cute fashion forward clothes. The montebello location is okay but the stonewood location blows… it never has anything. Brea used to be the best… until they gave it that crappy remodel… I miss the way it used to be.

So, like, do I just go in this place on the WRONG days all the time? Jesus. I went in looking for some pants AGAIN, and was AGAIN given the stink eye. They said hello to me (and totally did not mean it) and then went on to greet the people that came in right after me like it was the second coming of Christ. NO THANKS.

Ok, so obviously I’m not fit like a super model. I’ve accepted that. But rather than go to another plus size store filled with 30 – 50 year olds, I go here to Torrid. It is my favorite place to shop. I especially love how they always seem to have my sort of style. Now, many of the clothing is expensive, but my favorite part is the clearance racks. I can find 4 good shirts and a few jeans and capris all for about 40 bucks.
Other than the clothes, the thing I love is the service. You can tell these girls shop here. They look stylish and also help in choosing which clothes would look great. No other store I’ve been to has anyone been so nice!
This store was the first to open in my neighborhood and has always been my favorite out of the ones in santa anita and glendale galleria.

One of my favorite locations. I bought my absolute favorite dress over the summer (it was brown, gold with flecks of white) and it was onsale so that only made it better. The sales girl saw my blue Coach bag and suggested I use that bag when I wore the dress to bring a splash of color. I have to say I always get compliments on this dress!