The Paseos At Montclair North

I never write reviews… but feel the need to warn anyone who is looking to lease at the Paseo’s Montclair… I moved my daughter there for a short 4.5 month lease to complete her school year. I received no notice 30 days prior to end of the lease. When I called two weeks before the end of the lease, I was informed that I needed to give 30 days notice… so first I was screwed $ 800 for an extra two weeks rent… Now 23 days after the lease, I am still waiting for return of my security deposit (which is illegal in Ca.) … I called to find out where it was… and told it was in the mail (We’ll see)… and then informed that they kept $ 400 of the security deposit for cleaning the carpets. I personally moved my daughter out and the apt was perfectly clean 4 little holes in the walls patched… all that would have been required was carpet cleaning (maybe $ 75) and wipe down the kitchen and bath (maybe $ 75) … so max anywhere should have been no more than $ 150… yet these clowns justified $ 400 for nothiing…
So… coming from someone who has never posted a bad review of anyone… beware about leasing from this company or at least guard your wallet…

We used to live at The Paseos at Montclair North and moved out on April 31^st. They refuse to accept our receipts for carpet cleaning and cleaning of apartment… will not give us security deposit. We asked to see our original receipts and they have «mysteriously» disappeared… when another staff member gave us our file to look through ourselves the manager yanked it out of my moms hands and she hurt my moms fingers! My poor mom has rhuematoid arthritis. we are not trying to cause problems but they are so rude and trying to steal! This apartment complex has a website/​forum for residents to post on and all the comments are on our side! They are done with the staff here too… it is very wrong how they treat their tenants… do not move here! Not worth it! They may seem like very nice apartments but we even found a condom in the pool once

I have been here at the Paseos since April 2016. I sold my house in Ontario and my boyfriend and I moved in together here. So far so good. Raja made our transition easy and I have to say she really is excellent at her job. I have met a couple of neighbors so far and everyone really seems nice. I like being able to utilize the gym when needed instead of hitting the regular gym. Parking was difficult at first but now that parking permits are required, I always get a spot.
Thank you to Raja for all you do! =)

Just moved in today. Raja is our leasing agent and we love her! She helped us to find a perfect unit which meets all of our needs. Raja also well understands that we are young professionals and she wants us to save money! I’m so impressed by her accessibility that she was answering my calls even on the day she was off. She’s so nice and interesting that I am happy to have her as our leasing agent.

Just leased–
I recently began renting at The Paseos. Ryan was my leasing agent. He gave my boyfriend and I and very detailed tour. He was fun and personable yet extremely professional. I gave him my price range and he stuck to it without ever pushing me to upgrade or spend more money– which I appreciate greatly. Throughout the entire process he has been prompt, courteous and available at all times. I especially enjoyed his lively personality that complemented the fun and relaxing environment at The Paseos. Thankyou again!

So I moved out today after living here for a whole year. So please, please read THIS review versus the newer ones. Mainly because if you see my first review for this place it was RIGHT when I moved in (thinking back, I shouldn’t have jumped the gun – so be mindful newer reviewers!)
Although that move in process review stands, (MELISSA IS absolutely 100 percent AMAZING) BUT my car was broken into in February (while in the garage-​the garage was having issues and the next door neighbor would open/​close his and ours would trip up), our stairs outside the apartment and hallway area was never power washed and remained gross the entire year, everyone in that office other than Melissa and Ryan are extremely rude and incompetent. I want to put a specific person on blast (particularly because another reviewer raved about her) BUT I won’t.
I never received a courtesy reminder to renew my lease (you know because normal people are pretty darn busy this day and age) – but was told they were mailed. Hmm, isn’t it interesting that two days later a «reminder to renew notice» was taped to our door?! Ya, whatever. So 10 extra days we had to pay (which whatever, I get it-​but cmon had I received that reminder it would have been done).
Previous manager could have careless about my car getting broken into. Stoically and without any genuine emotion stated «ya it’s happened a lot-​I live on the premise too u know» like UM ok !?! Tell me what’s going to happen, what can you do? How about calling me In a few days and letting me know where you are in the process and what’s happening in the neighborhood?!
I could go on but honestly, I’m mainly writing this to give a specific shout out to Melissa for always, always being SOOOOOOOOO smart, efficient, and genuine throughout our year stay. You listen, you know your stuff, you care and you treat prospective and current residents like they matter. I’ve lived in property managed apartment buildings forever-​I know how they can be and when they treat you like dollar signs that’s mainly why turn over is SO high –with employees + residents. So yeah –Melissa deserves a raise, promotion, idk what but if and when she leaves-​GOOOOOOD LUCk Paseos!

«Melissa, and Raja! Are so sweet and helpful.» If they were to leave this place would collapse. Melissa and Raja THE BEST, THANK-​YOU.

I recently moved in this place and I love it! Ryan helped me move in. He was very professional, friendly, and helpful. If you are looking for a new place to rent from come to the Paseos and talk to Ryan. You won’t be disappointed!

I want to start by saying I had a 14 month lease an I’m moving out tomorrow. The 5 stars is not for the complex but rather for the staff. Melissa has been amazing since she started she was always friendly, nice, engaging and genuine. She was always knowledgeable and helpful if theres anything im gonna miss about this place its her well and the pools. The maintenance guys have been great to they were always pleasant had a smile on there face and we’re always friendly and completed maintenance issue in a timely manner thanks guys. Melissa and you’ve been great thank you for all your help.

Where do I start? I guess its with a big huge thank you!!! We moved here because my fiancé’ was starting school at Western University. Apartment hunting is hard in its self but thanks to Ryan and the Paseo’s move in incentives, they made it a breeze and very affordable.
We have been here a year now and it’s time to recap for all of you. First off the maintenance staff is some of the hardest working stand up guys I have ever had the pleasure to meet. I took it upon my self to get to know them and boy do they do an incredible job with smiles on their faces. They keep the grounds perfect and are quick to assist with anything you may need. Thank you guys you absolutely ROCK!!! The neighbors have all been great and we have made friendships here that I believe will last for years to come. Yes this place like any has a few minor issues but let me tell you all something, This management staff does all they can to help their tenants and to create a community that is a pleasure to be part of. Melissa, Raja, Deborah, Samantha I understand the difficulties you face every day to keep this place running and you all do a great job. These girls all go above and beyond to try to achieve anything that will please a tenant. Yes you can not please every one and somethings are just out of the question, but I now consider them all close friends and would highly recommend considering the Paseo’s for your next move.

My family has lived here since October. It’s been just great. The grounds are quiet and neighbors are respectful. The maintenance staff is courteous and timely.
Lots of bad stuff written about crime. Don’t leave valuables in your cars or your garage open. Duh!
Parking had been an issue but they have a solution in place.
These are apartments in Montclair, not Beverly Hills. It’s not gonna be perfect.
We would move in here again in a minute. Between the BBQ’s, pools, gym and office staff we’ve been pleasantly surprised.

Kyle and I moved in July 2015 and we absolutely love it. We could not be happier to have such a bright, quiet, relaxing ambience to live in. The pool so so relaxing, the gym is a walkable distance, and it’s close to the I-​10 and I-​210 freeways. My only con would have to be the gym. Although it’s open 24/​7, some of their equipment have been broken for a few months (stair stepper, some of the weights, and the treadmills make a funny nose). My husband can’t even run on the treadmill bc of his weight. He’s 6’5 and 220. Parking at night is also nearly impossible that you have to park on the street or towards the far back complexes. We wish they would provide permits to non-​residents.
Every place will have its little quirks they need to fix but my husband and I have loved living here. Our neighbors are quiet, all our amenities work (AC!!!), and we love that our specific unit has stairs. The rooms are very roomy, and we are so blessed to have a view of the mountains from our balcony.
Now to top it off, we just LOVE Raja. She talked us into living here haha but she is our favorite. We love that she is so easy to talk to. She brings on a fun spirit, and she always goes out of her way to ask us how we’re doing when we see her. She’s like our mom away from home. She always brightens up our day with her smile. I can emphasize it enough. She is truly amazing.

This place is much too pricy for the amount of crime that happens. Don’t let the fancy apartments and security cameras fool you. If anything happens to you management doesn’t care. Cars seem to be broken into daily. When I moved in my car insurance skyrocketed, I had no idea why but now I suppose it’s all the break-​ins.
Building 15 can’t get package deliveries. They must be delivered to leasing. If you have a 9 – 6 job in LA good luck ever getting your packages during the week unless you get them delivered elsewhere. Huge inconvenience and definitely not what I’d expect for the price.

We have been living here at Paseos almost 2yrs this up coming May. Yes, we loved the apartments stainless steel appliances everything brand new, just perfect for our family. Little did we know what we were getting ourself into. Within the first few months of living here my car window was broken in the parking lot over night. We Called the police and a report was made, we told management, we pretty much were told «deal with it!»
Then we made the mistake in renewing our lease back in July 2015 and a few months after that my husbands car was stolen in bright day light from the same parking lot that my car window was broken. We made police report and told management what had happen and for them to review the cameras but they gave us the run around and a whole lot of BS.
Now we can’t wait for our lease to be over, we are finally moving OUT!
So many problems and being victims of crime twice is more then enough. Management doesn’t care, all they want is your rent money to be on time and did I mention rent is expensive!
Parking is ridiculous! No parking any where. We just met a new couple who moved in and they told us management had said to them there was a lot of parking available, they are disappointed.
For those who are looking into moving in make sure you know what you are doing before signing that lease. Talk to the residents whom are currently living here and been here for some time already. Best of luck if you decide to move in you will need it.

An honest review from someone who has actually lived here for a while, and who did not negotiate with management (free gift card, anyone?) to leave a 5-​star review:
The amenities are nice. Yes, there are two pools, and a gym, and some sort of dog park that has cute colorful chairs and some water feature. Yes, the insides of the apartments are nice. Yes, you get stainless steel appliances, and washers and dryers in each unit, and sometimes a fireplace. Yep. You sure do.
What you also get are the following:
— Almost constant car break-​ins (sometimes your car will go missing)
— Regular garage break-​ins (items in your garage will also go missing)
— Occasional attempted home invasions (hopefully you never go missing…)
— If you live on a ground floor, things will go missing from your patio
— If you live on the second floor, your floor mats/​front door décor will go missing
— If you have packages delivered to your front door, they will also go missing
— Unless you have a garage, you will NEVER find parking… like, ever
— When you call the office, no one will directly answer any of your questions… like, ever
— Your neighbors will throw unusually loud parties lasting until the wee hours of the morning
— Management will not care about said parties… like, ever
— The pool will often be dirty, cloudy, or possibly the location of an aggressive volleyball match
— You will often get the listening pleasure of loud car radios speeding through… Hot Line Bling has never been more clear
In exchange for all of this, you will pay a ridiculous amount of rent. You will also get two heated pools, «Santa Barbara Style» living, a gym, and a dog park with cute colorful chairs and some water feature, washers and dryers, and maybe a fireplace.
Yep. Sooooooooo worth it.

I love the Paseos.
Here are my reasons:
1. Value — I went shopping around with my roommate and a lot of the nearby options around Claremont are similar in price or even cheaper, but seem like terrible places to live. Paseos might be a little higher in price, but it’s a great value.
2. Close to Claremont, gyms, food, etc…
3. The leasing office person I have worked with was Melissa and she was awesome! She follows up really well with any questions or concerns I have. She responds quickly to e-​mails and is solution-​oriented. I can not speak highly of her enough
4. Amenities — this is the real kicker: two pools with heated spas, 4 gas grills spread throughout the complex, a 24-​hour gym, a study/​conference room, and then another guest room/​game room. I love the amenities! They’re pretty much always available and there are so many options. I love being able to grill and chill in a heated spa at a moment’s notice. I like being able to work out in the middle of the night.
5. Safety — the outlying area is residential and appears quiet and the complex feels very safe. There is 24 hour security and I’ve showed up at 2 or 3 AM on multiple occasions and never felt unsafe. To be honest, the only person I usually see if the security guard who just waves hi. I have also not had anything stolen.

A great new management team here at Paseos! I am one of the first residents and they came along a long way! It is clean, save and the right place to raise your baby and get to a full time job in OC.
The facilities, pool and the way this place is managed is unique. I feel
Like in Greece here. A special thank you to ass manager and Rajha who are just beyond great!
216, resident FLORINA david colaym

I just wanted to give a decent — yet honest — review of this complex. I’ve been a resident since Nov. 2014 and signed up with the old management team (Daniel and Toi, I miss ya’ll btw). I agree with a lot of reviewers and my fellow neighbors that when new management arrived, there has been some changes, and I too worried how this change would affect us.
Some changes I’ve noticed:
1) Communication between the team and its residents haven’t been up to par as with the old management. They really connected with the residents, unlike the new team now. However, I feel like they ARE trying.
2) Cleanliness issues: I live in the separate building that has elevator access, and I am so tired of seeing dog pee in the halls and especially in the elevators. However, I don’t blame this entirely on management, as they cannot literally oversee everything and this must be common in complexes that allow dogs, but I blame this on the residents: YOU ARE GROWN ADULTS. HOW DO YOU NOT KNOW TO CLEAN UP AFTER YOUR DOG? Though there were signs posted around my building regarding residents that do this, I feel like there needs to be a heavy fine implemented on residents caught doing this of some sort — however, I understand it’s hard to point out exactly which residents are letting this happen. Which leads me to —
3) Security and security programs. I have not seen the usual patrol guy around anymore, which makes me think that they stopped with this service, unfortunately. Also, I’m not even sure if the security cameras are working anymore (perhaps this will help find the dog pee culprits!). If we are paying so much for rent, I expect this service to continue.
Even with the mentioned above, I find that a lot of the service has remained the same, and I myself have not had any issues:
1) Work orders: I issued (3) separate work orders regarding an air filter change, an oven light bulb change, and ants. They were all taken care of within the next two days (a little longer for the extermination due to my lagging, not management’s) and I found the process to be smooth and quick. No problems here.
2) Getting in touch with management: I have had no problems reaching someone in the office if I need anything. Also, if there are any new updates regarding my lease, they always call me and leave me messages if I miss anything.
Overall, while there are some changes, I feel like this is still a good place to live in. I love my apartment. People are giving harsh 1 star reviews but I thought I would help by giving a semi-​positive review for once. The experience is different for everyone, I guess.

As you might have noticed, old reviews are solid. Newer reviews since the new management company came in are pretty horrible. If you’re an avid Unilocaler like me, you like to weigh several reviews before you make an assessment. Well mine is very much like the rest of the recent ones.
Since the new management team came in, this place has been a disappointment. For how much we pay in rent in good ol Montclair (quite steep), you would expect exceptional service and amenities. How can one pay this much for rent and not have parking enforced? One has to drive in circles some nights just to find some parking. How often does an exterminator come around? I’m guessing never because I see roaches and spiders everywhere. It takes an excessively long time for items to get repaired. Not to mention how many times I’ve been by the pool and the pool has been dirty.
There’s a lot to fix around here for this place to match up to its previous performance and outwardly appearance.

This dump has gotten way worse since the new management took over. The grounds used to be acceptable looking, and now they look absolutely horrible!-dirty walkways, trash everywhere, dog shit everywhere etc. It’s disgusting, and I am extremely ashamed to say that I actually still live here. Also, the new management is extremely incompetent and RUDE.
Our lease was up in August, and we decided to go month to month just until we can find another place to move. I am absolutely counting the days!!!
Do NOT move here!