S & W Plastic Stores

Tried ordering a sheet of plexiglass 4 times thru email and phone messages to a guy named Redd. First three times I did not receive any kind of reply. Finally reached him again and told me the order was already placed and that they will call me back. They never called me back.

Left an order with Duane and agreed to cut a polyethylene board and we would pick up in an hour. We returned and it was not done. Bill and Oscar had not been communicated about the order but they rock and made it happen within minutes. Now that’s service that makes a difference! We will come back.

The only redeeming factor of this place is that they have inexpensive remnants. Service sucks! Not only could he not cut a piece for me at 3:30 because his cutter was gone for the day, he gave me crap about needing it done the same day. This will be the first and last piece of plexi that I purchase here.

I have dealt with this company for years off and on. I use them because I have to. These people are cranky to say the least, very mis trusting and customer service ranks on their list at the bottom.
Takes for ever to place a order they act as if your a nuisance and just in general approach every sale as if it’s a problem. Guaranteed the owner is old and tied, and just tiered with dealing with ass holes like me. He pretty much conveys that to his sales reps

I was looking for scrap plastic and although this is not a place to get small scrap pieces, Duane was super nice and really helped me out. I’m now starting my own sign business and will be going back to him and his team because of how nice and helpful he was.

crappy customer service, if you have questions do your best to look them up online because good chance they will not know or may give you an incorrect answer which can be pretty expensive, I know several people who have purchased products from here and have had problems. only reason i give it 2 stars is because they do have some useful items of course… p. s. be weary or buying fiberglass/​plastic sheets, they might not be cut quite to exact dimensions, even the 4×8 foot ones…

Great Experience! I have been trying to find a place to buy and cut plexiglass sheet. Iwas about to give up and order it off the internet, which I really did not want to do, when I found S & W. George helped me with all of my questions and really went over and above my expectations. My order was really for me the next day. I will definitely be shopping there again but I will stick to working with George.

What a great store. I needed information on polishing some plastic and S & W was able to help me purchase the correct product for the application. Sometimes you cannot get all the answers from a big box store and need to trust a family operated store that has been doing it for 50 years.

The staff was great. They helped me design a plastic shape for my figures. I couldn’t be more happy! Thanks… I would recomend this store to any one!

I had a horrible experience at this place today — especially with one employee in particular. I will never go back here again if I can help it.
The store is actually pretty well stocked, clean, and organized. Cool, whatever.
First thing I got there, I asked to use their restroom. They said I couldn’t because there was a problem with the pipes, and that I could go across the street to Carl’s Jr. No thank you, I decided to wait.
Then things went downhill.
I called asking if they had 3.75″-diameter plastic cylinders. They told me that they do, but that I would have to buy a whole 6 foot length, and they would cut it for me for $ 2 per cut. Alright, sounds good.
So I get there and buy my cylinder. Then I ask them to cut it for me, as they told me I could. Then they tell me it is too big for their saw — their saw will mess up anything thicker than 3″. I was annoyed, since they had told me wrongly the day before, but whatever.
I ask whether they have a return policy in case I can’t figure out a way to cut it. He says that they do, but that I should pay for it with a credit card so that if I return it they can give my money back quickly, because if I pay with cash it could take weeks for them to get me a check. They can’t just give me the money if I bring it back, corporate rules. DUMB.
THEN he says «You should call up your boyfriend to cut it for you.»
I told him that my fiancé doesn’t have tools either because we live in a small apartment in West LA.
He tells me, «Shame on you.» (What???)
So I asked him if there was anywhere else around that could cut it, like another plastic store. He says that if I go to the corporate branch in Ontario and they could cut it. Okay, whatever, that’s a fine answer, but I can’t come back during the week.
Then AGAIN he said something about how I should call up my boyfriend and have him cut it.
I told him that he was insulting, and that it was sexist to think that a guy could cut it and woman couldn’t. I was pretty pissed at this point. The interaction threw him off, I guess, because then he started talking about the weather.
My cylinder ended up costing less than they had told me originally, so that was good, I guess.
I do not recommend this place, at all. Avoid at all costs.

S & W Plastics is depressing. I was trying to find another place to get plexiglass sheets in the area, but couldn’t find one. (Dude, its for work.)
The manager’s cranky. I don’t know if this is just her general demeanor or what. In this sense, customer service is lacking. Other people I’ve interacted with have been okay.
However the manager’s the main reason why I don’t there, otherwise I’d buy vinyl lettering from this place all the time (Again, for work). I just feel awkward. But I get whatever I need. I guess that’s what counts.