Quest Diagnostics, Inc

Their billing practices are suspect. My doctor sent samples to them for testing. Turns out Quest was supposed to bill me directly. But Quest Diagnostic never sent a bill until 4 months later. Never expected a bill because I thought it was covered by insurance. No issue with the actual charge.
But pissed I got a threatening FOURTH notice note when it is actually the FIRST time they ever sent me a bill. Luckily I got this one before they sent me to collections for $ 20.
Moral of the story is watch the billing @ Quest. Is this place so good it is worth them screwing up your account and threatening to send you collections? Doubt it.
Lots of other options that can send bills on time.

I’ve been going to this location for almost 10 years and have had nothing but positive experiences. I can’t even imagine how other users had such negative experiences. I’ve never waited more than 15 minutes as a WALK IN and the lab techs are always kind. will always go back.

This is a pathetic place to go for your blood work. My wife went to this place to get a few tests done, and to begin with the staff was super rude to her: as if they were performing these tests free of charge. Then while leaving the facility she was told that they dont know whether they can email the results to her or not. I mean come on– how can you not know how are you planning to transmit the test reports. Then after a couple of days when she called them to discuss the status on the the report– she was told that her account is locked up. My wife had to waste 5 hrs of her valuable time for this stupid place. Trust me. Stay away from this place, driving to the city is better than going through this chaos. Can I please vote a negative star?

In and out in exactly 30 minutes. I was prepared to be waiting for about an hour before getting helped but it was completely empty. Theres a parking lot right outside the office and the staff is extremely friendly.

Do not go here. I waited for two hours and then finally they took me back. It took the lady at least twenty minutes to enter all my information, complaining about all sorts of things: how long my doctor’s name is, how many tests he ordered (4), how many pages printed when he ordered said number of tests, the fact that my information didn’t auto-​populate when she entered my birthdate. Finally it came time to enter the blood tests. She gets on the phone with corporate. After two and a half hours of waiting it turns out that quest doesn’t even offer the (not uncommon) blood tests I came in to get. Heaven forbid there should be some kind of system to make sure you can actually get the blood test you come in for before you wait for two hours. Instead of apologizing she began to blame my doctor for not warning me to go elsewhere because Quest doesn’t offer this test. All my doctor said is that any major testing center should offer it. Which is true. My mistake was choosing Quest. Don’t make the same mistake.

Sitting here for an hour so far. No one at reception to acknowledge people in the waiting room. Not a good first impression. Will try another location on the future.

As far as getting blood drawn goes this was a good experience… at least for my son who was getting it done.
Receptionist/​phlebotomist was a little unprofessional at first singing along to her music as she keyed in the tests that needed to be done into her computer only stopping her singing to exclaim «sh!t» when she mistyped something (I counted five times she did this). It wasn’t a big deal as my son was in the waiting room and even if he was by me it’s not like he’s never heard the word… or even used it!
Anyway, once we were actually called into a room she was quite accommodating. I asked her if we could switch rooms to one with a bed/​table so my son could lay down while she drew the blood (past two times we went for blood work he got very dizzy and nearly passed out). She was also able to draw blood on the first poke of the needle… I can’t tell you how many times my son has been a pin cushion for these people as they repeatably attempt to hit a vein. Also, unlike the geriatric village that is my local quest this quest had little to no wait and we were called 30 minutes before our appointment time.
I will defiantly use this location again.

I had an ideal lab experience here. I had an appointment. I walked in, they took my info, they literally took me into the back right away, and I was out of there within five or ten minutes of arriving. The place was empty. Awesome!