Firestone Complete Auto Care

The staff here are Firestone were amazing, from Vivian in the front to Jeremy who changed my tires… They helped me with the dismantle of my current tires off rims which another shop put on and caused damage to my car… They stayed and extra 1:15 after they closed to make sure I was driving away safe with new tires on all 4 wheels. I appreciate their honesty and hard work.

Do not take your car here!
I went in to have my tires rotated, as I purchased the lifetime rotation and balancing several years ago. Three hours into it I’m told that two of my very new tires are tearing at the wall. I’m also informed that they «are not very good tires, I don’t know who sold you these» by the young man at the register/​computer. Firestone sold those 2 tires to me, in fact, that very store sold them. I told him this and he backpedaled… «It’s not that they’re ‘bad’ just that they don’t have all of the features of our regular tires.» What? I’m not broke, why would they have installed a substandard tire? The only thing that would not cost me more money would be to have two of the very same brand of substandard tires put on. I asked for the manager and was told he was not there.
I called to speak with him Monday and he spoke very much like the young man at the register. He even said that he knew about the incident because he WAS there? I am not even sure if I was speaking with the manager. He had nothing to offer any way, I would not bring my car to them even if it was free, which was not offered.
I think I’m done with Firestone in general. I called corporate about it and they didn’t even get back to me. Apparently they condone the badmouthing of their own product by their own employees.
Stay away from this place if you care about your tires.

After a horrible experience at a Firestone in Chino Hills, this Firestone in Montclair really changed my opinion about the company and I left more than happy. I went to a Firestone in Chino Hills to replace my spare tire after I got a flat on the front right side and instead of putting my spare back into the trunk and getting my original rim out of the trunk they moved my spare rim to the back right side with the new tire even though the new one is «supposed to go to the front because its policy»? I know the new tire was on the back because it was a different brand than the rest of the 3 but it also had my spare rim on it which was supposed to completely come off my car and go into the trunk. And the actual tire that was on my spare rim got thrown away because they put the new tire I had purchased on it. I guess they never even bothered to open the trunk because when I got home my original tire was still there (the slashed one.) I had left without checking because I trusted what they were doing and when I went back to get it fixed, they were rude and wouldn’t even listen to what I had to say because they were so busy which, I’m sorry but that isn’t my problem. I’m a paying customer after all. They told me to come back Friday (it’s Wednesday) or be there wait until 9 just to move the rims and tires around and it was only 5. It was also a mistake they had made to begin with I shouldn’t have had to wait or even have had to go back. I left so mad and unhappy because the guy wasn’t even listening to what I wanted them to do to begin with aside from the fact that he kept cutting me off mid sentence. I didn’t catch his name but I know it wasn’t the manager because he told me that’s who I needed to speak to. Anyways I went to the Montclair location at 6 and left at 7. They replaced my tire that Fire Stone in Chino Hills had thrown away at no charge and they were so much nicer and way more professional. Frank was very friendly and actually listened to what had happened and what I needed fixed, even though it was a confusing story. He tried his best to understand and I really appreciated the fact that he took my car in even though it was so close to closing time. He was very patient and attentive and handled the stress I had calmly and with reassurance that it would be fixed. My technician Elio was great about listening to what I wanted to be done as well, and he got the job done right. I felt bad that he had to fix the mistakes the other Firestone made and move around rims and tires but he did it with a smile on face and he would even come in and make sure he was doing what I asked correctly. I am only coming to this Firestone from now on thank you Frank and Elio!!! They changed my opinion about the company from a horrible one to an amazing one!

If your needing a trust worthy mechanic to fix your problem, this is definitely the perfect one stop shop. Everyone that helped me was really knowledgeable and made sure i understood the process completely before proceeding to fix the problem. Troy specifically was extremely helpful and really made things work to fit my needs. He called multiple times throughout the day, keeping me informed and updated on the process
Also, i wanted to comment about the comment below and the fact that two stars were given for a dirty bathroom. This is a mechanic shop, which involves the uses of chemicals and other thick oils. If anything, you probably walked in at a bad time with a little grease here and there. But hey, if everyone had common sense there wouldn’t be equilibrium among the human race. Cheers! Thanks for the service

I have been bringing my vehicles to this Firestone location for a couple of years now. They have a very knowledgeable, great attitude, helpful team, I have never had any issues.
Vivian, in taker is the best, she is always very welcoming, very knowledgeable, and professional.

Firestone auto care in Montclair California, I have been utilizing their services ⁴⁄₁₀ years. I have two cars that they have been taken care of, 1 is a 1989 Corvette Convertible the other is A 2006 BMW 750li. The personnel at this location by the name of Vivian, Danny the manager and Lance has been extremely helpful. The technicians that have worked on my car by the name of Lance and Jeremy has been extremely conscientious and knowledgeable on the workings of my automobile. I have had many things taken care of on the Corvette from small to very large problems including a complete air conditioning unit. I have always found the day have been extremely thoughtful in letting me know and keeping me informed on the cost of what could possibly be wrong and then with the final outcome will be. If I ever had any problems prior they are more than willing to make sure that everything is to my satisfaction, which includes explaining to me what exactly happened and why it needs to be fixed or replaced. I am always extremely happy with their attentiveness and professionalism in dealing with this facility. I’m always confident that they do a more than adequate job on my vehicles. They also will inform me on in the future what I need to be looking out for and what will come down the line as far as repairs that might be needed. Vivian has always keep me informed on cost and on timing of when my vehicle will be ready I’ve never felt that I have been taken advantage of but always they have looked out for my safety. Firestone Auto Care in Montclair always have my business, and being a female someone that I can trust means a lot to me! No matter what the problem is big or small they were always work with me to make sure my car and my safety is always first priority.

Made me wait. But redeemed himself by finding me a great deal

Hey listen, these guys are terrific, here it was past closing time, 7:20pm, I pulled up with a nail in my tire, Troy was a perfect gentlemen with the greatest smile, without hesitation offered to change my tired into my spare.
Thank Q for making my drive home safe Troy. U ROCK!!!
Traci LA

Worst Bathroom in Montclair!
I know, I know. What does having a horribly disgusting bathroom have to do with tires? Allot. Customers (like me) have to wait sometimes a few hours to get their car maintenance. And it’s pretty shocking walking into a bathroom that not only looks like it hasn’t been deep cleaned in years but has the smell of a rotting dead animal. Thick filth cover the floors and walls. The floor is sticky. The Toilet paper dispenser is broken and laying on the floor. Soap and dirt residue streaked down the walls. The toilet is rimmed with months worth of residual butt grim. How can anyone walk into this tire store and feel like the Firestone Company provides the very best product if they cant even clean their Public Bathroom? I’m giving them a rating of 2 stars because overall the experience I had with Rep. Frank was good. But despite his attentive and respectful manner, the horrible and disgusting cleanliness of this bathroom made me think, ‘What else do they ignore? When replacing my tires, did they truly do a good job or did they just do the minimum amount of work to make some extra cash off me and get us out the door. I find myself doubting the authenticity of the company and product.

I called ahead for an oil change and was told it would be less than an hour. So I went. I checked in over an hour and my car hadn’t even been looked at. Then I was told they don’t know how long it will take. Very u satisfied

I have been here a few times before for simple oil changes but never was worthy of a good review; however, today the gentleman who assisted me at the front was really cool and helped breakdown the process time for my service! Cool guy; I will be back

slow as sht. the girl quoted me 45 mins, been 2 hrs n still waiting. just an oil change nothing else. i aint got all day young lady.

At first, I thought I finally found a good place to take my car for service. The lady at the counter was nice and she was willing to not charge me for the tire rotation while I was paying for a synthetic oil change. However, I was then told that I had two nails in one of my tires and «they are too close to the curve of the tire so can’t be patched.» And then I was told that my car (that’s not even 2 years old) would need all 4 tires replaced due to the type of car if I was going to replace 1. As the holes were not leaking, I got the oil changed and then took my tires for a second opinion. Very glad I did. The second place told me there were 2 nails — but one wasn’t even puncturing the tire– just caught in the tread. SERIOUSLY??? They didn’t even check if the nail went through the tire? And the second nail hole was easily repaired for $ 10. While I didn’t fall for it, I feel utterly taken advantage of by them trying to sell me 4 new tires completely unnecessarily.

I have never been treated more fairly at an auto repair shop. I have formed a relationship with this establishment that is quite a comfort. Personally, I always ask for BJ and try to plan my repairs and maintenance around when he’s there, running the front desk. They will always find the best deal for you. Always.

BS! «bring your car in, we’ll take care of you right away»
Um…that was 3 hrs ago. Take you car and leave to go somewhere else.

Great Job Montclair Firestone!!! Bj and lance both provided excellent service I will definitely bring my business here! Wait was very minimal

Came in at 2:00pm for a flat repair. Was told it should be finished by 3:30pm. 4:00pm and still waiting. Girls at the counter are very nice, but this is taking way too long.
Nice place to get your car fixed if you have extra time on your hand.

Awesome staff. Never disappointed with their service. I don’t see why they have horrible reviews. I always bring my car here for any repairs. Really recommend bringing in your car. Liz and Caitlyn are the girls you want to talk to. They will take care of you.

I freaking love the staff! They work on my car and I love the outcome! Thank you firestone team!!! BJ, Liz, and Caitlyn –they are super awesome !!! *ask for them!!!

Dropped in on a Saturday morning for a tire repair. They were busy but got me out in less than an hour.