CVS

I typically shy away from writing negative reviews, however I have had multiple negative experiences dropping off prescriptions through the drive thru here, mainly, they lose it.
Today marks the 4^th time this has happened, and this is the typical script:
1. there is suspicion by whomever is at the pickup window or if inside at the pickup register
2. The pharmacist in charge is called over and he will ask you all the same questions again then tell you they don’t have one for you, «did you come to this store?»
3. You explain how you dropped off 1 hour ago, were given a 30 minute ETA, went home, came back.
4. You are now looked suspiciously, while getting confirmation from now multiple employees that they did not receive this
5. More shuffling by staff that is looking, while telling you they never got it, while you stand your ground
6. miraculously prescription appears (if you are lucky in one case they completely lost it), they apologize, now you still have to wait to get it filled
It’s always very frustrating when this happens because when I do need a prescription filled it’s because my kids are sick. The normal routine for that is I usually get a call at work from school, leave work pick up kids, go to pediatricians, so by the time all is said and done it’s usually evening hours and I have a sick kid at the pharmacy and I am dealing with this stupidity.
The usefulness of the drive thru for the most part In my experience is useless.

I have been shopping at the CVS location for 5 years plus. It seems that customer service within the store is on the decline. Tonight I called the pharmacy and got hung up on three times. I would like to believe that the answering service that they have is on the fritz. However all three times I called it was obvious that someone picked up the phone and hung up.

This used to be my favorite CVS in the area, but once they redecorated it it seems as there are less things to chose from. Weird. Also, people that worked there before were very nice and helpful, can’t say the same about the ones currently working at this store. I sometimes have to go to CVS late in the evening and almost every time I get a mean look or am ignored by the girls at the registers. I try going to self-​check out registers, but they don’t always work. Same with the photo machine, it didn’t work 3 out of 4 times when I went there to get some prints.
They used to have lots of great sales and deals, but it seems as they do less of those too nowadays and things I was able to get cheaper once in a while are now regular price at all times. Which is ok, but it was nice to get them for less before :)
Pharmacy drive through is awesome and they have great prices for lots of meds that I had to get on prescription without my insurance. For example pills that Wallgreens wanted $ 70 for — CVS charged only $ 21.
Big parking and ²⁴⁄₇ are a huge plus.

This CVS has a drive thru pharmacy in the rear which is the main reason I come here. There is usually no wait or just a car or two which they move quickly. Lots of parking available also. Pharmacy staff is thorough and knowledgable and don’t rush you out if you have questions. They will also call and take care of anything that is an issue with the insurance and the doctor if the medicine needs to be swapped for a generic or another similar product to save you money. They really try to get you the best prescription for your issue with whatever the plan will cover.
The automated system notifies you once its ready or you can just hangout in the store and wait.
The store itself is spacious and clean. They have everything you normally find in a CVS pharmacy.
Get the CVS card for even more discounts at the register.

Awful service as always. inexperienced staff who cannot accomplish simple tasks. this location has been like this for almost a decade.

If you know me, you know I love CVS. This particular location is one of the best stores they have. Everything is easy to find and the store has enough space to move around comfortably (compared to the one on Bloomfield Ave in Montclair). The staff here is extremely courteous and always willing to help out in finding anything and checking the back for me if something is not on the shelf. They are also very good about correcting mistakes when extra care bucks don’t print. Speaking of extra care bucks, if you have not signed up for this, you should. This is their rewards program — you just need to get one of their cards. You get money back when you buy different items and you can use the rewards as cash for your next purchase. Back to the store… they carry just about everything you might need in a pinch and they are open 24 hours. They are located in a great location with easy access from Bloomfield, Glen Ridge, and of course, Montclair. I could go on and on but I think you can see why I gave them 5 stars. Happy shopping!