The Home Depot

Home Depot has stolen $ 300 from my 14 year-​old son!!! He ordered an air-​conditioning unit for his room online and we went to pick it up in-​store at Home Depot in Monrovia, CA. My son had made the payment with PayPal from money that he had saved up himself. When we went to pick up the unit the same night the PayPal had not funded yet. PayPal funded the order the following morning, but now Home Depot claims that they don’t have the money. PayPal has given us transaction ID numbers to prove that the order went through. The manager at Monrovia Home Depot «Dustin» is claiming that it is not their fault and is refusing to pick up the phone and speak to us. My son saved up $ 300 and now it is gone and the manager «Dustin» won’t handle it. Whatever you do… don’t shop here. Especially if you value your money and the money of your children!!!
We went into the store to speak to him about the matter, after my son had spoken to him several times on the phone. The customer service desk called him to come to the counter to speak to us. After 20 minutes he had still not arrived. I went to look for him and found him texting on his phone behind a display! Clearly this manager is over his head and has no intention of resolving issues for Home Depot customers.

great store, but hard to find people that can help and answer questions

MIXED FEELINGS about the customer service of this Home Depot, but had to write a review because Ryan of the staff was of great help.
Came in because I needed parts in building a beer bong. Yes, a beer bong. I had a general idea of all the parts I needed, but not being a regular customer of the Home Depot, I knew it would be a great challenge navigating the premises to pinpoint the products I needed.
The first two staff members I approached, I wish they were more helpful. I asked them to show me where the parts were, and he was clueless. Even with a visual on my phone, and accurate names of the products I needed, he was not very knowledgeable. The impression I got from him was «this is not my department, I don’t know.» It wasn’t before long that I had to walk my way to find the parts myself. Second staff member who was in the plumbing aisle, the aisle I needed for PVC pipes was of equal lack of help. He showed me some products, I asked for a specific one, and he said «we don’t carry that, but it might be in the next aisle, but we don’t have that.» I check the next aisle and what do you know, they were there. From then on I was like, forget it. It would be easier doing this myself than to ask around.
So I’m in the next aisle, and Ryan comes and offers if I needed help. YES thank the lord, somebody came to save me. I was so grateful. Telling him about my project, he was very knowledgeable and helpful in assisting and engaging with me on how to build my project. So helpful! Just what I needed coming into Home Depot as it is not my usual alley of store.
OVERALL, customer service needs work. I wish the staff was more knowledgable and more pro-​active in wanting to help out customers. It wasn’t the greatest experience getting snubbed. But there are a few star employees like Ryan who were great. Loved the customer service from him. From everybody else? Better off DIY.

The store manager needs to learn to talk to people with respect and courtesy, and from the looks of it, that includes learn to treat the other employees better. One day he’s going to do this to the wrong person and they’re going to beat him down for being rude and yelling at them. When he’s around the other employees, they all put their head down and have this sad look of intense fear.

Home Depot is a great spot to get what you need to address and fix your home and garden needs.
Come here for tons of options on standard, very common items. This is truly their strength. If you need to address a common problem, you’ll get it handled.
For unique, very old, a less common brand fix… Try researching the Internet before venturing out.
I shop here all the time. Especially for my gardening needs.

Home depot always has everything I’m looking for but this time I didn’t have the best experience. Yesterday i was looking for a piece for my bathroom and I asked for help, waited for half an hour and never got the help. I understand that theres a lot of customers but everyone deserves faster service specially if you have an emergency there should be someone on the floor ready to assist.

First of all i was so excited i got a interview for the home depot. I had a interview here and i know i did good. I guess he was looking for a male. The store manager that interview me told me he was looking for someone who did not mind getting paid $ 10 an hour and wanted people to work for him that want to move up. I did not have a problem with that becuase i have experience in retail and need a job and he kept insisting that this is only for people who want to move up and that he has alot of workers. If he has alot of workers why are you guys hiring? And also told me if you work here you can’t use your phone and be on snapchat and instagram. He was assuming i look like a person that will be on social media. Who uses there phone while working? It discourage me to want to work there i will no longer shop at this home depot or ever want to apply here again. The store manager that interviewd was named Mike.

MONSANTO GMO LEMON TREES Sold here!
I went looking for a dwarf Meyer lemon tree and their trees are treated with NEONICOTINOIDS, which are SEEDS that are coated with a MONSANTO GMO chemical containing nicotine that kills bees and other insects! This chemical does NOT wash off!!!
Don’t buy these trees.

So I usually have bad experiences with home depot overall, for some odd reason my order for an online pick up was twice shipped to the wrong Home Depot. The person that i spoke to was Peter at the customer service desk, Peter was straight forward with the problem that occurred I understand it wasn’t his problem. He apologized about everything was super nice, when I was speaking to him, he had a very professional tone to him like he was the person in charge but wasn’t. I was very shocked of that. So I came back a few days later and I had Peter again and once again he was very nice as the first time we chattered for a bit, and I made my way out. Thanks for the help Peter!

Very friendly and helpful. I was asked by several employees if I needed help finding anything, such a nice surprise! Thank you Home Depot!

My washer broke after 30+ years. Time to buy a new washer and dryer.
My wife found the one she wanted and it was at Home Depot.
Normally I like to purchase everything over the Internet but I figured tax dollars at work here for our city!
The sales lady was very nice and we decided on another brand after talking to her and looking at the actual products at Home Depot.
I purchased a washer and dryer, but they could only ship the washer first, which was fine since it was the washer we needed first. So far so good.
I also purchased insurance and installation. I don’t usually get either but new appliances these days don’t last as long as the older stuff. I don’t usually pay for installation since I do all work myself, but was too lazy this time.
The washer came within the week and I also payed to have the old one taken away. So far so good.
The dryer came in about a month later. This is where things started to happen. (Thanks for sticking with me all this way so far).
The installers could not hook up the gas dryer! The line they brought was way too short, so they left everything there. I got a refund for that installation which was fine, but now I have to figure out what to do.
I waited till the weekend to work on it. All i did was to extend the gas line and use the old vent as the new vent they supplied would not fit.
Where the big problem starts is that I had to tap into the cold water line for the steam function on the dryer (yes the fancy dryer). I started to undo the waterlines on the washer and could not get them off. The fittings on the washer are plastic. The installers used a pliers on the water hose fittings and cranked them down so hard that I had to use a pliers to get them off!
Over 2 turns before I could undo them by hand (and I have very strong hands because of my work). So I guesstimate that it was at least 1 turn over what it should have been turned, at least!
Well the plastic fittings didn’t look really good and I had a hard time getting the new hose fittings back on.
I wrote to Home Depot. I got a response several times but in both e-​mails never really got an answer about who was at fault or what would be done about it. Sure nothing is broken but something could fail in a couple of years (probably a day after the extended warranty has expired) but they wouldn’t do anything. Not replace the washer (which I paid a great deal for) or send out someone to replace the fittings, in other words I was screwed because these installers didn’t know what they were doing!
So the story goes, I will not purchase my appliances or any installations from Home Depot again since they cannot stand by their service which is a (contract installer) I might add, probably nothing to do with Home Depot other than someone that they hire.
I think at the very least they could have refunded me the installation cost, not that it would have fixed the potential problem!
So buyer beware. I think 95% of the people would not have cared or caught a problem but I’m a fabricator/​machinist and I know the limits of torquing screws/​fittings down.
I gave Home Depot 3 stars. I would five the sales lady 5 stars, Home Depot 3 because they can’t support me on this problem and ZERO stars for the installers, who may not have experience in what they are doing (who knows if they are trained in this or just hired hands!?).

Small Home Depot. They do not have everything the El Monte location has. They also do not have as many workers, which makes it hard to get help. Took 10 minutes to get an associate to grab an item from the top.

Man! This is the last time I will go to home depot to buy certain items. I was very very close in placing a special order for the Allure Ultra vinyl flooring. I am so glad I didn’t swipe my credit card and instead looked somewhere else first to find better prices.
Lo’ts of the stuff at home is double the price compared to other places. A relative of mine told me to get it here at home depot because their prices are very very good for vinyl floor, but they are completely wrong, and home depot’s selection is poor compared to other places. That’s not good at all.
I found exactly the same product I was looking for somewhere else, at half the cost, and with a much nicer color and material selection.
Sorry home depot.

*** Pit stop review (Monrovia) ***
I’ve been to this Home Depot a few times in the past and it’s a pretty standard H.D. I was on the road and realized that I was missing some batteries. I mean everything I have needs power. That is, it needs batteries, needs to be charged up, or needs to be plugged in. Thank God this H.D. seems to be opened at least an hour earlier than I expected, at 5 am! That was a total score because I made a quick stop purchased some items and went on my way before traffic got all crazy!
Here’s what I liked…
* Really easy access on & off the freeway. I don’t have to drive far on the inside streets to find this location.
* Parking is huge! I love pull-​through spaces so I don’t have to back-​in or have to back out. I’ll elaborate… for larger vehicles backing-​in is easier to pull into a space. That’s sometimes challenging because most people don’t know what’s going on. Either they’ll pull a fast one and take the space before I can back in, or they’ll be right on my tail and block my way. Backing out there are tons of blind spots leaving myself more susceptible to not seeing some assh*le whizzing-​by that doesn’t understand I can’t stop on a dime.
* Noticeable friendly customers and workers. Life is already challenging as it is. Who doesn’t like helpful employees and friendly customers :-)
* Uncommonly good deals. I just happened to see some really great clearance deals on BBQ grills. I couldn’t pass up the little BBQ propane grill for ONLY $ 50! It’s small to cook up some Korean BBQ for the family without dealing the the charcoal.
Here’s what I didn’t like…
* Some people park exceedingly long in the loading zone in front of the store. It’s a loading zone, not a parking space! It’s just common sense to be considerate of others who need to load up their materials too. I do understand why some people do it. It’s the theft factor when you’re cruising into the H.D. along without a wing-​man to watch over your vehicle.
* Nothing else comes to mind. Even though this is a pretty standard layout for a Home Depot, I’ve been to plenty crappy ones. This is a decent location :-)
Shopping area = very clean and organized.
Service = very friendly
Restroom = very clean.

One star for the tile selection. Wall-​to-​wall boring ass beige. Who other than landlords likes beige tile? I was looking for a slate gray color for my kitchen floor, but no such luck.

We went there to get a Christmas tree and the guy who assisted us was very friendly. There were a lot of trees to choose from. And it smelled good

Home depot is home depot. Its been here forever and when you need wood or something home-​y like that you think of home depot. The best part about home depot?! YOU CAN BRING YOUR DOG! yayyyy best part. Also during holidays they have cool stuff for customers once in a while. I think it was fourth of july or something and they gave free hot dogs!

The only reason customer service suck, is because this Home Depot, sell its self, it’s the number 2 in sales in Southern California, and there associate know this and act big headed and don’t care for customer service.

It is amazing to me that you can have a large store that sells so many products and no employees to answer the phone or provide adequate customer service to the folks who do make the mistake of wandering in. Seriously. People once you find them in the store are very nice, but seemingly have multiple duties in multiple departments to cover for the 100 or so people who appear to be missing from the operation.
If you call, be prepared to wait at least 30+ minutes to speak to anyone at all. Caveat emptor.

I’ve decided not to come here anymore. I will continue to go to ace/​frontier hardware even if I have to wait till the weekend or whatever to get what I need. I get that there’s not exactly the most favorable of clientèle here. It’s like the walmart of home improvement stores. But when you decide to put a ton of cameras with alarms at face level in your power tool and other tool section. Yet you put no staff in that area to help anyone looking for… anything. And other staff avoids people. Well you’re not going to make any money. You’re not just detouring thieves away you’re detouring customers. No I don’t have to buy from you. I’ll buy it somewhere else. Amazon, target, ace hardware. Even if it is more money.
Also the quality and other things have gone down too. I see why people damage all your sandbags etc.