Pep Boys

Great customer service. Been coming to this location for years. Very helpful and knowledgeable. Martha goes out of her way to help. Always a good experience.

Terrible service I tried simple oil change 50k maintenance came in 11 they did not start with car till 3:30 did not leave until another hour. I understand they were short handed but they should be more honest how long repairs would really take. I used to go purffect oil change they did it quick half hour to hour during afternoon 3−4pm at least pep boys should say 2 hrs or come back 5pm. I had other garages that fix whole engines used cars in that time

I have to say, they got it right this time. I had the car towed in Saturday, with an electrical short. They told me it would be ready Monday midday. Monday midday the car was ready, including replacing a leaky oil sensor, a l.o.f. and a new air filter. All at a very reasonable price. Good job guys…

Pep boys always comes through! Art was extremely helpful when our car battery died and Aaa battery service didn’t carry our battery.
Art is very efficient and service oriented!
Che is running a first class operation.
Pep boys Monrovia, ca 201 west huntington drive

I am not ever coming here again if i have something to do!!! They take forever here!!! I got an oil change which was suppose to be $ 72 but I had a coupon $ 50 the price is good but I did not know you had to ASK for a tire rotation most places that cost that much usually just do it! I waited 2 hours for my car and when I asked if they did the tire rotation they said it would take another 20 minutes!!! Not worth the wait!!! Will never come here again I would rather pay a few dollars more to get faster service

My original review was made because of an oil change that had gone wrong, however after that incident I called management and they were very apologetic and had me come in the next day for a free oil change. Thank you pep boys.

Nothing worse then when you get home after giving a well detailed explanation of your Toyota truck specifications, only to find out after you get home that they gave you brake pads for a Tyota car. A young kind lady helped me. There was hardly no one in the store and yet this happened. So I had to have someone drive me back, pay an addition $ 20. for ceramic brakes. My truck was in the air on jacks. That’s because I trusted them in giving me the right parts. WRONG!!! Fortunately, they had them in stock.

Excellent customer service. Che made the whole experience pleasant and was able to stay within my budget. Highly recommend them for any standard service needed.

Came in late in the evening one of my headlights had gone out. Bought my headlight and the guys offered to install it in the car gratis! Many thanks!

Great service. Knowledgable staff. Helpful mechanics.
Everything I expect and need from an auto part store. This location has a large parking lot and 5 bays for mechanics to work in.
I came to get windshield wipers. I bought two and then the mechanic was so nice and honest that he said I only needed to replace one. So I returned the other and got free installation!
Come here for whatever needs you may have.

Appointments are pointless. I should have known. Needed new brake pads and rotors thanks to some heat glazing. Turns out my rotor is an odd size so i had to wait about 3 extra hours to get the work done. Not having the parts is not a service problem, just annoying. The service guys were polite and did a good job. They even gave me a small discount to compensate for the long wait, which was nice, and smart on their part. They also rotated my tires for free. I only gave them three stars because the main reason I showed up (a loud tire like noise at speed over 70) is still there. I would have returned to the shop to have the sound investigated again, but I live pretty far away.

The stars are for this trip. Usually this is a 3 star or less for me. But the crew on this day was very helpful and actually knew what they were talking about.

Ok ladies (and gentlemen who have ladies they care about)!
Che, (manager of the greatest mechanics and guys around) including Art, Carlos, Mario and all the others; are the most honest, caring, thoughtful, reasonable people that I’ve ever met in the car industry!
I have 2 vehicles, low mileage, but almost 15 years old each. My husband drives a truck for a living, so is not home to keep them up. He began taking the vehicles to Pep Boys and insisted that I take them there for maintenance and upkeep. Well… when it rains, it pours and these old gals began have age problems. Thank goodness my husband had sent me to Pep Boys, Monrovia.
I have had my vehicles in the shop, one after the other for 2 months! My cars were just suffering old «age-​itis» and a belt or a bracket has worn out. However, EVERY time I have taken one of them in, I have been greeted with respect and above all honesty! I am never oversold on anything! Che always make sure that I am safe, but also gives me options so that I can budget. He explains and even shows me broken belts or parts so that I understand what is going on.
I have, several times in the past, been treated like a dumb woman when dealing with guys from the auto industry and it is so refreshing to know that I am given complete respect!
Thank you all so much! My husband feels so much better knowing that I will never be taken advantage of from the Monrovia Pep Boys!
Kathie

This review is specifically for the young lady working the front, Cassandra.
Given that I am not very aware nor knowledgeable of anything car related, I was a bit skeptical about coming in for a bulb that went out on my car. When I arrived, I was immediately greeted by this employee, who was extremely helpful and patient with me! I had several questions and wanted to make sure I was getting exactly what I needed. It was my first time but definitely won’t be my last. Thank you, Cassandra for the wonderful and speedy service!
P.S my light is working perfectly!!!

I came to Pepboys for help with a vehicle that I bought at auction. It needed quite a bit of work. While there, initially I was helped by two employees. Cassandra was very helpful, kind, and courteous. She really went that extra mile to make my experience there great! I was helped the previous day by Martha, and she was on point with her customer service, even finding ways for me to save a little money on my services. Together, they are the dynamic duo of Pep Boys. Great job.
I am a Pep Boys fan, they don’t try to sell you on things you don’t need. I asked about some items, and if they felt that they were not capable of doing the best job with it, they said so, and only took the work that they felt comfortable in providing the best service for me, the customer.
Pep Boys rocks!!!

I’ve come here before and received standard service (someone just doing their job) which was passable. He might have been nosy/​creepy or maybe just friendly… anyway, I came back weeks later to check my battery only because they were right there and I had a suspicion at the moment about my battery. Free battery check according to online. So the clerk is just doing her job too and I tell her about my battery which I bought at auto zone and probably still have a warranty on it… but I wanted to check if my battery is dead and she didn’t know how to help me. And stated so. So after that confusion she asked a guy and said I should drive up to lane 2 and I did and no one acknowledged me there. Even though the guy she asked said I should go to lane two.
I kinda just gave up after a minute and drove off to auto zone.

My oil change go to place.
They may take long, but yet again their always busy! I love their quality of work, and how they give you an inspected update on your car evrey time it’s great.

Nick Reiter is THE best.
He was so competent and knowledgeable.
Not to mention really friendly and super hilarious.
He really embodies good service and making a customer want to keep coming back.
If that isn’t what a good employee is to a company, I don’t know what is. Coolest bro I’ve ever met and I never thought I’d say that about a bro in my life.

Well, that went fast. Initially I shelled out a raving review for the parts department and personnel, but I have to retract some of that glory due to the fact the star players like Che and Joe aren’t back behind the counter anymore. The folks that are left, are RUDE, and limited in knowledge; by what «the computer tells them».
The only real reason I continue to go there for parts, is because that store is close by. Currently, I’m finding better and friendlier service from the O’reilly’s down the street.
Take my two stars, ya jackasses.

I’ve been coming to this location for about 6 years. It quickly became my go to place for automotive needs, especially oil changes. They also have the Pep Boys rewards program that lets you earn points towards a coupon for $$ off products or services, and includes a few free minor services, like tire rotation. These little things made me a repeat customer, and plus the fact that it’s a few minutes away from home didn’t hurt.
My recent experience changed my mind.
I needed another oil change, and knowing how they get booked up, I logged on to their website to make an appointment. They offered a coupon for conventional oil change for $ 24.99, which is fair. (many other local places do it for $ 20) but since PB was the closest, and they have a waiting area with Wifi & a TV, I chose this.
The apt. was for 10AM. I arrived on time. After the manager printed out the estimate for me, I mentioned I have a coupon for $ 25. which he said to show it when I pay after the work was done. I also asked how long it would take. 1 hour to 1 hr & 15 min., he said. Fine. I had plenty of time to keep my lunch appointment, which was at 12 noon.
Sitting in the waiting area, I noticed a lady getting up repeatedly to check on her car. That wasn’t a good sign. After 1 ½ hours (11:30), I expected my car to be done already, so I got up to check and saw my car still parked exactly where I left it when I arrived. Approaching 1hr & 45 min., I finally noticed my car is no longer in the parking lot, but when I asked the service manager how much longer, he couldn’t locate my car. About 5 minutes later, he returned and said, «They’re working on it now.» Wow! Is that supposed to make me happy?
Around noon, he calls my name and said my car is done. I hand over my coupon and he charges me $ 40. Wait, the offer was $ 25. isn’t it? No … it isn’t apparently. Because there’s the fine print. He charged extra for oil because my engine takes more than the 5 quart limit, and he charged extra for the oil filter bcause the offer has a $ 3.29 limit on the filter, and mine cost $ 10. Why didn’t he mention any of this when in the beginning when I first told him about the online coupon? I’ve had many oil changes there in the past, and the previous service mgr. and his team never charged me extra, they even provided me w/​a coupon voluntarily. It’s that level of friendly service that made me a loyal customer.
I didn’t see the point in arguing. After 6 years of giving them business, buying a total of 8 tires, 3 batteries, countless car care products … our business arrangement ends here. All because he chose to nickel & dime me so his department can report better sales.
Yes, that’s how it works people. I know a few service managers for car dealerships and other auto stores. Their job is to «recommend» services and parts to increase their sales. He told me I needed to replace some parts urgently, and it would cost $ 618.00. I then took my car to 2 other local mechanics and they both said Pep Boys is crazy, the parts in question can last another few years.
So to summarize: An oil change (WITH an appointment) that should have taken no more than 30 min. took over 2 hours, forcing me to cancel my lunch apt. A $ 25. coupon offer that ended up costing over $ 40.00. Even after I paid and the mgr. told me my car is ready outside, I still had to wait another 10 min. in the parking lot because … yep, car was still on the lift & wasn’t ready. Additionally, the service mgr. still tried to get more $$ from me by scaring me about the urgency.
I do not recommend doing business with them. There are dozens of auto places in or near Monrovia w/​shorter wait times and better prices (and better Unilocal reviews), and car care products are cheaper at Target or Walmart, which is only 5 minutes away.
What happened to the lady that was waiting with me? She brought in her own 4 tires to have them installed. Including mounting & balancing, it should be no more than 45 minutes. She was there since 9am, over 3 hours! I left before she did.
notes:
Under the rewards progam, tire puncture repair should be free, but they end up charging $ 10.00 … so it’s not free.
Their promotion of buying 3 tires and getting the 4^th free: You are REQUIRED to buy their tire warranty… which is pure profit for Pep Boys.
Do not trust their appointment system. Apparently it doesn’t mean anything.