Metro Infiniti

There is only one Infiniti dealer in the San Gabriel Valley so I have no choice but to come here unless I really want to go out of my way and head to Cerritos. I purchase parts for my car pretty often from this dealer due to minor issues here and there that needs fixing. Every time, I have the displeasure of dealing with Rod from retail sales and his poor attitude. He never sounds happy and it always seems like he’s in a rush to get the conversation over with. He never offers assistance or anything beyond the bare minimum. I really wish there was someone else in this department but it seems like he is the only one.
I even once came here to pick up a bumper from him and he was giving me a lot of trouble and actually wanted to leave in the middle of it because it was closing time. Luckily, his superior was there and he demanded Rod finish assisting me. Without him (do not know who but it was a older gentlemen), I know Rod would’ve just told me to take it or leave it and go on his merry way.

Love there service
Great job always so friendly and polite

Worst brand ever, just avoid them if you could.
My first G37 was great. However, things went downhill from the point I got my second G37S. The car made very annoying rattle noise behind glove box, and Infiniti refuse to fix the problem because they have this hidden «rattle is only covered the first 12 month or 10k policy».
OK, so I sucked it up and endured the rattle for the remaining of the lease. Last year, my lease came to an end, so I leased another Q50, hoping that a new model won’t have this problem. But no, I was VERY WRONG, 9 month in, the car started to develop the same rattle at the exact same location. But this time, since it’s intermittent, it’s hard for me to reproduce to them in person. I showed them videos of the rattle from different days, which clearly indicates a problem behind the glove box. Further more, I told them my past history and frustration, and I would appreciate if they can at least take a look or apply insulator, but NOPE, they weren’t even sorry about it.
I cannot believe this is the kind of customer service I would get from a premium car brand. Very disappointed with car brand.

Second time here for service. We scheduled a oil change and break service for our JX. Checked in at scheduled time and the service couldn’t be faster and easier. Nick, our service consultant, greeted us and got our loaner ready for us so promptly that we barely had time to get our coffees! When we pick up our car, it was washed and vacuumed inside! Pricing was fair and competitive with non-​dealership shop. Thanks Nick! We will be back!

We love it here at Infiniti, staff is awesome. This is our 3^rd vehicle we have purchase from this location.
Nick is great sales person, gave us what we wanted and more in a vehicle, at a great price
Cheryl and staff are awesome, I get in and out quickly
Keep up the Awesome customer service!

I owned a 2002 Infiniti Q45 and had the best experience with it and this vehicle was the reason I decided to go with another Infiniti.
My experience here started out AMAZING, when I had the pleasure of working with Nick at sales where he helped me get the car I wanted at the price I was hoping for! Great job there and that’s the only reason why they are getting 2 stars.
It all went downhill from there… I am leasing a 2014 Q50s Hybrid Sport. This is by far the worst car Infiniti has released to date. I’ve visited the dealer more times in one year than I have throughout my entire driving career.
What’s worse is the lack of knowledge from the service department (particularly the service writers). Also, there is poor communication between their team members. Either that, or their system doesn’t share the notes from your previous visit. They contradict each other all the time. One person throwing the blame on the other or blaming something that is unrelated In order not to fix something through warranty. You always have to explain yourself from the beginning, every time.
I get the fact that this is a business and they want to profit, but why would I recommend this car, this dealer or their service to anyone especially when I won’t even consider purchasing my vehicle at the end of the leasing term??? Why would I buy this car? It’s faulty and has tarnished the Infiniti name in my mind.
They don’t care that you have been there for the same issue countless times. They act as if they know nothing about your previous visits.
My rant will not end here. I will definitely contact Infiniti and make them aware of the situations I’ve been put through because I find it hard to believe that I’m the only one.
Best case scenario, this dealership will lose their ability to sell, at least until they get their act together!

While shopping for an 2016 Infiniti QX60 we gave Billy Adams a call. He was very straight forward over the phone. He quoted us the best price on this vehicle. When we entered into the dealership we were directed Billy Adams. Billy made our car buying experience a very pleasant experience. Everything was the same as we had discussed over the phone. Nothing had changed. We were expecting a hassle. Totally hassle free. We took ownership of our new QX60 which We got for a VERY GREAT price. Thank to Billy Adams.
Rudy & Ileen

I went out shopping for a Nissan Pathfinder and ended up here… Drove off with a Q50. This place is awesome they went above and beyond to get me in the car I wanted! Jimmy and JB are honest hard working people. I can’t say enough about this dealership and all their crew!

I was always skeptical of dealerships for car repairs however metro has quelled my skepticism! I’ve been here three times so far and I’m very satisfied with the service all around! Cheryl is great and fixed a small problem with my window in 3 seconds! Staff is always pleasant and work is done expediently.

I want to thank Brooke at the Service Department for making me feel welcome when taking my G35 for an oil change. She made me feel at home, and always talked to me with a smile =) Service was top notch, and lightning fast! Brooke, thank you for everything!

Me and my girlfriend’s and her parents went there to check out a SUV, and a «New» sales Rep didn’t even tell us what his name was help show us the car and took us out for a test drive and we were pretty much satisfied with the car now it only comes down to the price. and right after we told him the price we want, this Annie Phung sales Rep show up and she’s hella rude and all the stuff she’s said was try to get us to buy the car and treating us like we never been to a car dealer ship before. Actually I helped 2 of my friends and myself bought car from them in the pass 3 years, luckily I was never have to deal with her in my pass experience during those time.

Two words… NICK COOK
I was in the market for either and Acura MDX or Infiniti QX60. Basically Nick was more responsive and beat out Glendale acura.
So now I was in contact with Glendale infiniti and Nick. Pretty close competition, but at the end of the day Nick provided me with what I felt was honest and accurate answers to my questions and Glendale gave me the feeling that they were trying to just get me to come into the dealership which I didn’t have much time to do so until the final decision was made. Nick gave me a very competitive price and Glendale could not beat the price either. There was a lot of emails and texts going back and forth with Nick but he was patient with my personal time and situation at home. And he answered every question honestly. Good or bad.
At one point I was taking a long time to come to the dealership and finalize the sale so I missed out on a different package qx60. But Nick continued to help me and got a great deal on a qx60 with fully loaded packages. So in the end I ended up with a more luxurious model. All this time Glendale kept emailing me and saying
They will beat nicks price. And Nick doesn’t know this but I finally gave in and told Glendale to see if they can beat nicks price. Again a waste of my time as they came back with blah blah blah and can’t beat the price unless it’s on paper etc, etc. Glendale was done after that. I promised Nick that I would stick with him because of all the time and effort he spent on me and it all worked out.
I even had a special request and asked nick if he can deliver the car, paperwork and on a certain date and time only. And he was able to accommodate this request and I did t even have to close the sale at the dealership.
All I can say is that I was and am very pleased with Nick cook from metro infiniti and recommend him to others 110%!

This place sucks. Absolute terrible customer service. I usually take my G37 to the Tustin Infiniti location but made the mistake of coming to Metro because it was closer to where I would be. My 15,000 mile service was due. Cheryl W. was my service consultant and left a voicemail to pick up my car before their service department closed, which was within the hour of when she called. She didn’t mention they were closing early that day. My BF and I had to rush through our lunch to make it back in time. We arrived 30 minutes before closing time and Cheryl W. had already left for the day. No one went over the diagnostic report of my car’s condition. I even called Cheryl on her cell and left a voicemail to have her call me back to go over the diagnostic report. I never heard back from her.
Horrible service. Huge difference from the Tustin auto center location. The diagnostic report makes the car owner sign on the dotted line that the service consultant went over the report. She never did this and this review shows on record that she did not. My BF and the receptionist were also there that day to vouch that she left for the day. 15,000 mile service isn’t like an oil change. I work in the auto industry as well and I make an effort to take good care of my car. The least this place can do is do their job.
Never again at this service location. You guys have a lot to learn.

«Our records indicate that this vehicle was not sold as a new or pre-​owned vehicle by our dealership.»
So you hold this against me? Please accept my apologies. Next time I’ll make sure I buy from you. Especially now that I’ve seen who you truly are.

I had my first oil change and the customer service is great, as expected following great experience my wife and I had when we purchase our car here. Fast and friendly. Cherly Whitten my service consultant took me in with no hassle and had my car out in no time. The long drive from Fontana to Monrovia was worth it. I’ll be coming back.

This is the closest Infiniti dealership to me. I’ve never had any problems with them and the service is always professional. If I do take it in for service, I usually ask for a coupon and they give it to me. All in all, awesome place to bring your car.

Never again! I originally take my G35 to the Glendale one but decided to give this one a try since the Glendale location is a hit and miss and Metro is closer to me. The receptionist was rude and pushy, no one came up to help me when I pulled in and they weren’t busy, and I had to ask another receptionist who had to call someone over.
The guy did a quick sweep of the car and told me he would call me when it was done. It was simple oil change and it took them almost 2 hours and they weren’t busy enough to just jump to another customer. Even so, that was completely unprofessional.
They charged me more than the one in Glendale, they didn’t top off the fluids, the sticker that tells me when to go back was just slapped on my window with bubbles so I can barely read it, they just put an even 207,000. Not even a date and I doubt that’s an accurate count, and they didn’t even reset the light. Everyone seemed to be rude and didn’t care, the only person that was nice was the receptionist who called someone to help me. I rather go drive the extra miles to Glendale and risk it there. Their service here made the worse service in Glendale a 5 star.

I purchased a G37 in May and the initial quality of service I received wasn’t bad, but it was far from great. My sales rep, Tomson, had made remarks about me liking Michael Jackson and basketball, which I did not bring up, were not relevant to the car discussion, and made me uncomfortable.
Since this was a used vehicle, certified pre-​owned, I wanted to check the tires. The tires are close to the wheel well so the tread is difficult to see. When Tomson saw me trying to check, he said they were new tires. I later found out this was an outright lie and the tread indicator was already showing. Right after purchasing this vehicle, I need new tires, great!
I noticed a few issues with the interior and trunk the pointed them out to Tomson, such as the pin hole for the cargo net. He said they could replace those quickly, but when asked if they could do it at the moment, knowing I did not live in the area, he said I’d have to come back… really?!
Tomson told me that I’d be getting my license plates I’m July, it’s September and I have yet to receive anything. I’ve emailed Tomson and his manager Vincent, then called and left a voice mail on Vincent’s phone but have not received any response. Upon leaving the dealership, they clearly let me know to get in contact with them if I have any issues, well I did but they have not reached out to me. For a business whose backbone is service, they care very little about it. The other reps may be great, but I definitely did not have a great experience and will not be going back to this dealer.

The FIVE stars rating is for NICK COOK ONLY!!!
If I was to rate the Service Department, that rating would drop, but then that’s a different story.
This is the second Infiniti that I bought at Metro and Nick Cook was the MAN! Initially I was getting quotes from BMW since I wanted to drive something different. Most of the dealers were rude, unprofessional, lied, and just basically wanted me to «come down» before giving any quotations.
Why would I need to come down if you can’t meet what I’m looking for? My time is money and I’m not letting you waste it.
Comes in NICK COOK. He responded in a timely manner, literally within 5 minutes of all my email inquiries. I asked for Options to pay and Nick gave me about 5 options. I asked him to re-​run the numbers giving a few scenarios, he came back with in 10 minutes with results. I gave him the quotation from another BMW dealer for a comparable vehicle, he pointed out where they were lying and hiding the numbers from me. THE NERVE of these BMW salespersons!!!
I came in to see the M37S and immediately got the feeling that NICK is a trust worthy fella. Being a professional negotiator, I can tell who is hiding information and who is upfront and transparent. NICK IS YOUR GUY! Don’t BS him, just tell him what you are looking for, and what works/won’t work for you… He WILL find a way and do so HONESTLY.
I grilled him with several rounds of questions and he exceeded my expectation. The entire process was a breeze. What I EXPECT out of a business transaction is ACCESSIBILITY, TIMELY RESPONSE, PROFESSIONALISM, and TRANSPARENCY. Nick encompassed all of these traits.
ASK for Nick Cook to help you with your next purchase here at Metro Infiniti. You will not be disappointed.

Came to have service on my Qx80. They were very friendly and made sure everything was done quick. They saw that I had a toddler and offered me a loaner for the 2hrs my car would take!
Thanks for the awesome customer service.