BMW of Monrovia

thank you for referring me to aw collision! my 5 series is in great hands. i was almost scammed by a shop faking to be a bmw collision center in pasadena (Eriks auto body)

Went in and bought a brand new BMW Z4. I went in with 30% down they got me a good interest rate, they got me the car I wanted, they explained warranty options I was in and out in no time at all. The managers helped me get good financing even with my credit. This one can’t be a long review because the buying experience went well and hopefully the ownership experience goes well. The dealership is in the middle of construction so it is a bit of an odd experience but I ended up getting in and out in no time at all. Thank you!

Worst dealership. We stood around for a while as salespeople lumbered around and didn’t even look at us. Usually you get mobbed at a dealership. Wei Wei wang ‘helped’ us. We wanted to test drive and buy an x1. He said it was behind another car so he’d have to move it, maybe another day. (Probably because he asked us if we were going to buy right away and we weren’t sure). What!!! We went and bought an x1 from another dealer the next day.

Had a wonderful experience here! I went in to sell my car. I was initially directed to Geri and Toufie who were very helpful and guided me to the right person. Eventually, John Guillory from the sales department assisted in purchasing my car. He was quick and thorough with everything while I talked up a storm. John was pleasant to speak with and down-​to-​earth. I would highly recommend getting services here!

Had a bad experience with a salesman here on Sunday evening. I test drove the i3 and really liked it. I had gotten a ride to the dealership and brought my down payment. I’m a qualified buyer with tier 1 credit. So what went wrong?
The salesman might have been having a bad day, but he should have stayed home and let someone else make a sale. I inquired about a lease program that was going on at the beginning of the year and asked if they had anything similar to that. He said no and told me it was the same payment ($ 299/​month) but with $ 3,000 down now instead of the $ 0 down like the previous deal (drive-​off was taxes, first months payment, license).
I told him that $ 3,000 was not an insignificant amount of money to me and that I would rather wait until they had a lease special again. His response was «Look, when I want something, I just buy it. I don’t wait for the price to fluctuate. You just pay for it.»
I’m not sure if he thought that I could be bullied into taking his deal, but I tried to keep things light and said it must be nice to live that way. I said that if waiting until another deal came up meant saving $ 3,000, I would wait. He said he would see what he could do.
He went to talk to his manager and ended up coming back with a better deal, but only on cars without leather. The difference in MSRP was about $ 2,000 but he quoted me a 50% increase in monthly payment ($ 299 vs $ 450).
I already knew I wasn’t buying a car from him. If he still gets a sale after trying to embarrass me for not being flippant with my finances, he will continue to employ this «sales tactic» (using that term loosely).
Not putting his name on here for all to see, but I wonder if management can guess who I’m talking about. I think they can.

Just bought an X5 2014 at BMW of Monrovia and the salesperson was nothing short of a true seasoned professional. We were there for 30 minutes and he was helping another client and asked us what we needed. He took care of us from that point forward answering all questions and giving us insight on the way Sonic prices their inventory. We had been in the market for about three months, shopping online and still got a better price with the complete package cheaper than anywhere we had seen. Bernard kharich thank you for your professionalism. It goes a long way in today’s day.

First I would like to thank Jae Kim, fleet manager of BMW Monrovia. He made the experience a breeze, no stress, no haggle or hassle. I got the car I wanted, and I was even surprised by the end price that was agreed upon, completely met my expectations. I would not hesitate for one moment to recommend Jae Kim to other interested buyers, he is a good guy, and will get you a good deal. No questions asked

This review is for the service department! This is the worse service I ever received from here… You got «F» for the day!!!
So the new building finally finished, I was looking forward and excited about it, it looks modern and fabulous, with a little bump, coffee machine didn’t work well, it’s one of those multi selection machine, however only regular coffee works.
So my service advisor wasn’t exactly that friendly this round. Two issues I encounter with yesterday:
Issue 1 — attitude problem: He asked me reason why I made this appointment, was it because my service light came on, I said no, according to my car it’s due for service about 1900 miles, but since one of the thing in my car is t working, I made the appointment. So, he show me this thing from his screen and says, everything looks good, there’s nothing I can do — fact, I had came in before for other issue when you guys provided service on my car way before it was due. The way he says it, it was almost like, why are you here, don’t bug me. Sweet lips, do you think I like to leave my car there for the heck of it like I have nothing else better to do, please…
Issue 2 — attitude problem — after they fix the little thing on my car, just replaced a fuses, service advisor came by and gave me my key without saying anything, he just went back to this other customer he was with… So, I walk outside of the building, located my car, went back into the building and ask him, so, is my car done, he says yes, and tell me how I can just drive around the building to get out of there. I went to my car, the plastic bag and service paper mate was still on the floor, they didn’t even remove them…
I had been a customer of this establishment for the last going on 4 years, I bought 2 cars from here. These problems has been there and still there, would the facility management take care of these already?! You expect your customers to come in and spend $$ while you can’t get your crap together.

Got my BMW from David Boen at Monrovia. Great service. Painless process
as we got the Costco deal. Car drives great and we couldn’t be happier.

Leased a BMW 428i from Bernard Khraich. He’s awesome. Made the whole process so straight forward and easy. Bernard is the guy you need to see when you visit. The entire experience was absolutely NOTHING like previous BMW experiences which sadly have been really annoying (NEW CENTURY = very pretentious). I can’t say enough good things about Bernard. His son came by to bring him lunch and the bond and obvious respect between father and son actually helped seal the deal. NOTHING is more important than seeing that someone raised an honest hard working kid. The car is also INSANELY cool. Never really loved BMW’s before. Have always thought the owners were kind of lame. I now pledge to not cut people off and speed like a maniac. 428i and Bernard = HOME RUN.

First special thanks from GSM Mr Kaz and Mr Ray for great guidance .
i bought a BMW i3 REX, this is a great car, i loved.
Totally :
Great Selection.
Superior Service.
Fantastic Prices.
Friendly And Knowledgeable Staff.
i highly recommend this place.

I initially had a rough experience with one employee which resulted from failed communication. She just sort of went MIA during the middle of email exchanges. Did not feel very professional.
A few months later, I inquired again and had a much better experience. Kas was really helpful and showed he wanted to make a deal. He was upfront with everything and made no promises he couldn’t keep. The salesman, Charlie, was really professional and I was pleased to have him work with me on some of the ins and outs. Overall, the experience was good.
I’m hopeful I’ll have no mechanical concerns like some of these other reviews have posted! And if I do have something minor come up, I hope that my service experience isn’t a nightmare like some have shared! There are definitely enough bad reviews here to steer someone away from this dealership. I’d like to think their service department understands that their duties are critical to the success of their dealership and that competence and ethics should always be at the forefront of their business. It’s not just money at stake, but human lives! Scary to read someone’s car just stalled on the freeway!!!
I’ll update any concerns.

Bernard K. is the guy to see here!
My husband and I had previously spoken to New Century BMW and drove out to Monrovia to see if they had the car and price we wanted. We were approached by Bernard and let him know exactly what we were looking for. I was not interested in doing the sales pitch «Mambo» and he made it very cut and dry for me.
We ended up with a new, beautiful white 428 (4 door) and although I wanted silver, he made me a deal I couldn’t pass up!
If I had a choice of more than 5 stars, Bernard would get them. A good guy and a good deal!

Firstly, I didn’t get my bimmer from here – I got mine from a dealership in Downtown LA. I actually shopped here first, but because the customer service was so crappy, I just could not bring myself to deal with them.
That being said, this is the closest location from my house and my car needed its first service. The guy helping me in the morning was clearly disinterested in his job and seemed to care very little for friendliness. Whatevs. I just needed the damn service.
He said the service would take 1.5 hrs. Cool. So I took the shuttle home and waited. 2.5 hours later and still no call. The appointment was scheduled on their system under my mobile number. I mean, the only way I was able to access my appt. info was by looking up my mobile. I called their service department and was passed around numerous times before someone was able to tell me the status of the vehicle. I was transferred to empty desks and had to call the same number 5x!!!
Finally someone told me it was ready and the shuttle picked me back up. Upon walking into the service area, my guy was standing there with an annoyed look on his face and said, «You gave me the wrong number.» Hm, well I never gave him any number because he never asked. He will disagree with this fact, but I do not recall him confirming anything with me. I tried to brush it off because I just wanted to get back to work, but he clearly wanted to confront me about this. He had called my work number apparently, but I could not get why he looked so damn upset. Is my info not available for viewing on the BMW system? Can you not pull up a simple customer profile and see what number is listed under mobile? Does anyone even HAVE a landline anymore?
This dealership is so awful. Go to another dealership. There are plenty in LA.

Made an appointment for 10:20am, got here at 10:16am to replace a flat tire. At least a 2 hour wait because they only have one tire guy and he’s busy. Wasn’t offered a loaner when I made appointment so naturally they can’t give me one now, so I have to wait. Service manager tells me they’re not doing car washes because of construction, yet I see two cars being washed. Workers standing around smoking and laughing. That’s great. I’m waiting to get my tire changed. I should have gone to BMW of Ontario… totally different experience.

I was referred to Bruce Harris from a friend of mine and this was the absolute BEST and EASIEST process that I’ve ever had buying a car. I knew pretty much exactly what I wanted (2016 550i M Sport, Jet Black with Black Nappa leather interior) and Bruce got to work on it RIGHT away! He got me an insane deal and the kicker was they took in my 2013 550i 3 months early, it had scuffs on the wheels, needed 2 front tires and currently 3000 miles over my contract… not a PENNY out of pocket OR added to the new lease… wiped the slate clean for me. This was a NO hassle straight up great deal. I live in OC so they drove it out to me, I filled out the paperwork, and they took my old car with them. I started the process of looking with them on Monday and had the car in hand Thursday afternoon.
Great job Bruce! Of course you will get all my referrals… BMW or otherwise since you have so many other dealerships to work with. Thanks for a smooth transaction! Talk with you in 3 years! haha (or maybe 33 months… :)

ALL POTENTIAL BUYERS BEWARE! IF YOU ARE GOING TO BUY A VEHICLE HERE, HAVE IT CHECKED BY A BMW REPAIR SHOP NOT CONNECTED WITH THEM FIRST TO MAKE SURE IT HAS BEEN INSPECTED PROPERLY!
This is the worst dealer ever! Even BMW corporate thinks so. I bought a vehicle from this place a few months ago. The car has given me endless mechanical problems! They act like all of the cars on the lot can have problems at any time and they have not obligation to fix them. Your fault for buying it is the attitude you get when you call the service manager.
Furthermore, they failed to do a proper inspection of the car before selling it to me. I took the car to a repair shop BMW of North America recommend and the technicians and inspectors told me that any good dealer inspecting this vehicle for sale would not miss the obvious signs that my vehicle had issues that would indicate it would have a parts failure in just a few hundred miles. Everyone I have talked to here for help have given me the run around! That includes the service manager Glenn Simpson and the general manager Sean Ramezani. They insinuate that you are lying that you ever talked with anyone from another shop or BMW’s corporate office. What a bunch of disrespectful ass hats!

These guys are bad! Like really bad. Got my new M4 from them last year which was a bad idea! Hated the whole process there, totally unsatisfactory experience.
3 months into owning the car I start hearing a lot of creaking and rattling noise from the dash which they say all M cars have? Nothing done to resolve
Alignment went off too, no track days no hard driving and only 1,200 miles. They charged me to align?
6 months alignment issues again, they charged me for that again!
Then they call me and are telling me I have a huge problem and I’m looking at a rough estimate of around $ 10,000 dollars in repairs.
They claimed that the car has been damaged on the underside and that has changed he suspension geometry!
I go in and take a look at the car while it was lifted and asked the mechanic to show me the damage.
Guess what it wAs? the metal shield had small scratches and this made them tell me that it’s major damage and they need to change the suspension and lower arms!!!
To my good luck I’m a car guy so I was not fooled!
Thereafter I made my way to a tire shop and got it aligned and the car was good.
10 months into owning the car, today! I call them and tell them about my new issues.
The phone when synced has stopped changing song names or info when I change a track. So I ask them is here an software update or something?
Their response. Well Bmw makes the car and not the phone so there maybe be connectivity issues?
Seriously?
All I see guys there doing is standing outside by the street smoking cigarettes in groups. Guess that more important than making sure they believe quality service support and a memorable sales experience!
Stay away from these guys, total scammers and I totally hate this dealership.
I’m surprised they have so many people giving them 5 star ratings.
They don’t even wash your freaking car when they give it back to you after service, when I asked them they said «oh do you want a coupon for a car wash?»
And not to mention the 3 week wait if you need a loaner. I wonder how these clowns are still in business.
Honesty, don’t spoil the experience of buying or servicing your precious Bmw here. Go to ANY OTHER dealership.

Got my first 2016 BMW 320i a month and a half ago.
First I will say I LOVE the car. However, my car was only delivered with 1 key. I am in the car business and I would never deliver a car without both keys. So I waited for about 2 weeks before getting my my 2^nd key. I got the second key in the mail after it got sent back, due to it not being disclosed to me that I had to be at my apt to sign for it. As I tried programming it with the instructions of the FLEET MANAGER, who could not figure out why it wouldn’t work, directed me to call «BMW Genius» line. I called them immediately and they told me «we don’t pair keys, nor do we know how to». I had to go to Center BMW in North Hollywood where they explained to me that the key had a «bad battery».
Wouldn’t the Fleet Manager send me a good key with a charged battery? Or know that it could’ve been bad?! I guess not. Also, the Fleet Manager also has told me 3 times he would send me stuff from their Parts and Service department for the trouble I have dealt with…
1 ½ months later… Still not merchandise. It’s not super important, but if you say you’re going to send some stuff, do it. If you’re not, don’t say it.
That’s my rant. Love the brand, not the dealership. Will go to Center BMW from now on.

George Matar!!! That’s the only name you need to know when you step foot into this establishment. I popped in yesterday to check out something jazzy to replace my current BMW. George immediately introduced himself and asked which BMW’s interested me. Initially I came in to check out the 550i GT however after the test drive and George getting to know me, he suggested something very special.
I then tried his suggestion and I’m very impressed. I’m appreciate George listening to my wants and needs while also recommending other products. Very effective. Also his product knowledge is spot on. Answered every question I had and most of all it was a non pressure/​non judgmental environment. This is how car buying should be. I’ve purchased cars from Rolls-​Royce to Mercedes and it’s rare I receive an experience like this. Not only gaining a new car but a new friend!