Jiffy Lube

The most horrible experience I have ever encountered. They couldn’t even rotate the tires. The Groupon I had didn’t even cover the oil filter for my car. Its a Dodge people. They laid the plastic cover on my brand new car. They need help. They do not know what they’re doing.

I had a great repor with the Penn Hills Jiffy Lube. I knew all of the guys that worked there and they took really good care of my car, plus it was very close to me. Then out of the blue Jiffy Lube decides to close this location and send all of those customers to the Monroeville location.
I have gone to this location a few times. Each time the wait is always long or they don’t currently have all of the fluids my car needs at the time. They also always try to up sale me on something I don’t want or even need done to my car.
For as much as they charge I could go to the Lexus dealer and have a much better experience setting in their lounge filled with comfy leather couches, watch TV, drink good coffee and have a scone or doughnut while I wait.
The next closest location is in Aspinwall and they are even worst!

Went there because I was lazy and needed my oil change now. The service was bad, took over an hour, and the price was near criminal.
Another time I went there before about a question with my car, they looked at it and said I was good, no charge since I asked the cost. Right after that though all the employees walked over and said a generous tip would be the smart thing to do. They weren’t kidding, was a tad scary.

I only went here because I bought a groupon that was soon due to expire. I drove in and no customers were in line. I was supposed to get the signature treatment which includes a vacuum, rain-​x treatment, and a tire rotation with regular oil. Once I sat down inside, I was told my 2013 malibu takes synthetic oil, which I knew. I also I was told that my tires did not need rotated. Fine! Let’s talk about what they did: changed my oil. I checked my tire pressure afterwards: overinflated. I checked my oil percent: not reset. I checked my rugs: still filthy. Worthless groupon and paid 30 bucks additionally for synthetic. Worthless.

Customer service here is beyond poor. As soon as I drove into the lot, I was given a few unwelcome stares by the workers. When they realized I was here for a service, without greeting me or anything, the one worker said in an angry tone «to the back». Having never been to a jiffy lube and given great «instructions» from this worker, I apparently drove into the wrong part and was yelled at by several more employees for doing so. One employee approached me and directed me to the appropriate place, but I wised up to this place and said Nope and immediately bolted. I can’t account for the job because I didn’t get it done here, but no place with that much rude employees is getting my business. I proudly went to Midas down the street and was greeted appropriately. I might have paid a little extra at Midas (since I had jiffy coupons) but I rather pay more than be in an environment like that. Nope!

This Jiffy Lube is the worst! I called one day before coming to make sure I could get inspection and emissions. I even called one hour before arriving, and they said they would be prepared for us. First, when we arrived they told us they the guy who gives the test was not there anymore. Even though we just called one hour before. Then after I spoke to an disrespectful employee he went back in. He came back out and said ok we’ll do it. After 2 min, they said the machine that they use wasn’t working. I felt as though all they wanted was not to help us. Trying to keep my cool, I simply asked where another jiffy lube was located. They said they didn’t know. If the rest of their customer service wasn’t already horrible. This was just over the top. I’m sure they have other cites numbers in the office, and if they don’t they should! I have been to a lot of jiffy lube’s, and I understand that places can get busy. But this customer service is unacceptable! I would not recommend anyone to this site.