Couldn’t be happier with both the response from Maertin Heating & Cooling(Sandy) on an Emergency Call(1 hour), and the great Service Rep(Rich L.) that she sent us! Rich troubleshot the furnace(Zone Control issues), went to the shop to get me a whole new Zone Processor(mine was obsolete) and installed. Rich was a pure professional. When he left after the job was completed, I went downstairs and couldn’t even tell somebody was down there for three hours ripping a furnace apart. No cleanup necessary! We have had a Service Contract with Maertin for 10 years, which we renew every year, and I’ll be renewing annually from now on. I also got 15% off my ever expensive processor because we have a contract! WELLDONE Maertin Heating & Cooling, and WELLDONE Rich! I’m a totally happy customer.