PetSmart

We adopted a little kitten at PetSmart. Not from PetSmart, but at their store. The kitten got sick within a few days, i.e. gook came out his eyes.
We called PetSmart to make an appointment. To our surprise we were told that despite the kitten was sick, they could see us in October. Huh, it is now August 5, 2015 and we have to wait till October. We again asked, if an animal is sick, you will not see it till after approx. 2 months? Yes, any new patient will need to wait for at least 6 weeks.
Sorry, PetSmart and your VETS, you are sick yourself. You are not there to help animals, but to make money. Needless to say, we called a different VET and guess what? We could be seen the next day, because the animal was sick.
Never again

Had a horrible experience with groomer at PetSmart in Mohegan Lake. They burnt my dogs skin with the clippers and did not even tell us. He has been in so much pain and can barely walk bc of how much the burn is bothering him. I understand accidents happen but they had to of known they hurt him and did not even tell us when we picked him up. Thank god he did not get an infection. NEVER bringing him back there again.

On 10÷16÷15 we had to take our very sick dog to the Vetrinary Emergency Group in White Plains, NY. They were fabulous and suggested that we pick up «doggy pampers» on our way home. Unfortunately we picked up the wrong product and we did not realize until we got back home. At 8:53pm I realized I had to rush out to PetSmart, which was set to close at 9:00pm — there was no way I would make it in time.
On the verge of tears (it had been a very long day) I called PetSmart. Craig, the associate who answered the phone, was very nice and quickly put me on the phone with the manager, Laurie. I explained the situation to Laurie and before I coud even ask if they could accommodate me (and my dog) by staying open as many as ten minutes late, she offered to check the shelves to make sure they had my dog’s size. She came back to the phone and said that they had the right size and she would hold them for me. I asked if they would be able to stay open a bit later for me as it would take me at least ten minutes to get to there and she said «of course.»
After spending a number of days, and the evening taking care of a sick dog it really made my night, and the dog’s night, much less unplesant when I was able to get the right doggy pampers for her. What a wonderful, understanding and kind group of people at PetSmart in Mohegan Lake!

Shopping for products there is fine, but don’t bring you pet in for grooming unless you have a half hour too kill to even drop your dog off. There is no receptionist in the grooming department so you have to wait for your specific groomer to be available to take your dog. All the appointments are schedule at the same time, so you are usually waiting behind 6 people all showing up with their stressed out dogs at the same time… and then there the groomers who don’t show up for work on time and you have to wait for them to arrive before you can drop your stressed off dog. In my most recent experience, I waiting 45 minutes to be told that they didn’t see my appointment schedule and they have a new computer system that maybe messed it up, but if you stick around for tan unknown amount of time maybe some other groomer can take your dog, or maybe not. Bad way to run a business. Oh and forget about calling the grooming department because there is no receptionist, so if everyone is working on an animal, nobody answers the phone.

I’ve only had my rescued doggies for a couple of months so this is my first experience with this particular store. The sales people are great at answering questions and offering advice. The groomer Allie is so good with our dogs. I was apprehensive about leaving them for the first time but they were so comfortable around her that it put me at ease.
I have been going back and look for Allie and will continue to go for grooming. She’s good and honest about what they need and don’t need and she’s very lovable to my little rescues! The store itself is quite large and has everything you need!

My dog was groomed here a few years ago, and they did a nice job. Since then, my dog has had reactions to vaccines, and does not receive the rabies vaccine unless absolutely necessary. He is titered every year to make sure his antibody levels are within the protected zone, and these titer levels are printed out and given to me by my vet. These titer tests are accepted by kennels, vets, and any dog sport your dog may be involved in that requires a rabies vaccination. The people at PetSmart need to educate themselves on vaccination reactions and titer testing. Being that they are a couple of footsteps from Banfield Vet (located within PetSmart), it is truly astonishing that they have no clue about these procedures.

Very helpful staff at this particular location, alongside a great number of services offered to customers. Everything from grooming to training and adoptions are handled on-​site, and they carry Blue Buffalo — only food worth giving my doggies. I’m enjoy coming in, usually monthly, and recommend to anyone in the area with pets to frequent this particular location. One of the better PetSmart establishments I’ve ever been to.

Staff for the retail section of the store is great, but beware of the groomers. First visit they upgraded my dog to the top of the line cut w/​o our permission. The cut was so-​so. They did however comp us on the price of the cut because of the mixup. The second time they groomed her, it looked like they used a weed wacker. I could have did a better job with a scissor. They created a gigantic bald spot on the left side of her body and the cut was so uneven it lookedlike she was in a dog fight. Great place for dog food, not so much for grooming.

Good store to bring your dog to shop for supplies, BAD for grooming. My dog is a nervous dog and has separation anxiety and he HATED it there. The groomers complained about him being nervous to me and the next time I drove him there he literally started shaking in the backseat because he didn’t want to have to go back in. It wasn’t like he was aggressive, you’d think dog groomers would have a little compassion for a nervous animal.

I am not a fan of pet centric places that sell live animals. I am always concerned about their general care and well being especially at night when the doors are locked and the employees head home. They do offer cat adoptions but on the flip side they sell Green Cheeked Conyers with the promise of selling only captively bred birds such as fancy finches and parakeets. I have hatched a chicken or 10 so I know all about that but the parakeets’ quarters were overrun with sweet chirping birdies. so yay for adoptions but boo for selling and hence creating/​breeding more animals.
But if one is going to go to a store such as this I guess in the grand scheme of things they seem to be doing right as compared to the place north of us we unfortunately patronize on occasion. Petsmart definitely has a better selection and depth of product with pretty fair prices. And having Martha Stewart’s line there, well what can I say I love Martha!
I regularly patronize local small pet businesses but on the rare occasion I need to stock up on goodies for my Chihuahuas and The G Dog, I would not be adverse to returning to this branch of Petsmart (I also liked the one near Albany) again. The people who worked there were quietly helpful and the facilities were as clean as can be expected. Overall, so Long north and hello South pet stop!
3.75 stars

I love this Petsmart. This is where my first dog did training a number of years back. I usually get all my pet stuff here.
There is a great selection of animals (fish and small animals, mostly). If you are feeling up to it, check out the cats they have– SO CUTE. I used to volunteer and take care of them and must say, they are my favorite part of the store.
This Petsmart has almost everything you could ever want or think of. If you can’t find it here… well then stop using such obscure things on your pets.
There is also a vet here and groomers, both of which do an excellent job.