Tillys

Hands the worst clothing store in this mall. Which is too bad because their clothes are cute. The customer service is in need of a serious overhaul. And since I’ve been in this store several times and have yet to ever be greeted or acknowledged I can only assume it’s not a rare event. Too bad.

The staff is very helpful and extremely friendly! Cute styles and reasonable prices!

I’ve been shopping here for 2 of my boys for 2 years. Recently went in to purchase RSQ jeans. They didn’t have the size so I ordered them and paid to have them shipped to my house. Ridiculous 30 min process because I was paying cash. Received the pants in a timely manner. Got them and they were not 30 length. Took them to the store and they were so rude. Manager told me «we don’t cut the pants» «what do you want me to go through ever pair with a measuring tape» and «oh well» that was my personal favorite. I had to take them to get altered 2 INCHES. I was told that every pair of is different and also depending on the color by another associate there. I get a half an inch or so. But not 2. So with what u paid I’m going back to Levi’s. The store is cramped and customer service is hit or miss!

Apparently, I made the unfortunate mistake of purchasing a gift card here for my nephew for Christmas. He tried to make a purchase there today and magically there is no money on the gift card. The staff guessed that I, a 35 year old mom of a toddler must have used it, and then meanly gifted it to my nephew afterwards I suppose. Brilliant!
Ah, but the saga doesn’t end there. My nephew has to fetch the receipt from me and take it back to the store while they «deal with corporate» to make this right. Who knows how this will end. What a crock of crap. Never shopping here again!

Absolutely hands down one of the worst stores in the mall. The customer service is beyond horrible. This place is filled with young people that hate their jobs and do not want to be here. There is no room to walk or stroll through the aisles. We have 3 girls ages 15, 11 and 7 and a baby. How the hell am I supposed to do any shopping in here when I can’t even get into the store? I’m convinced there has to be a law against packing the stores so tight that one couldn’t enter with a stroller and/​or wheel chair.
We normally avoid this place and instead shop in Pac Sun. Unfortunately we had to exchange a gift for my daughter and made the mistake of going in. We exchanged 2 shirts for the exact same thing, but smaller in size. Because this was a gift, there was no receipt. You would have thought that I was trying to bring back expensive merchandise for cash the way I was treated. I’ll save my Tillys shopping for the larger and more friendlier Pleasanton location!