T & N Plumbing & Electrical

Wish there was negative stars and after looking at all the review I don’t know how this place is still in business! Just as all the other reviews state the service time was ridiculous, they came and did work unclogging my drain. After the work was done I noticed I had a leak under my sink that I didn’t have before. I called them to fix it and they denied the problem and removing the the pipe. When I finally got the manager on the phone he was so unprofessional and hung up on me!!! This is by far the most unprofessional joke of a plumbing service!!!

We too were referred to this company via our Home Warranty company.
We were told that they would be out in two days and shared with them that we had (2) Toto Toilets that were leaking. When the day of the appointment arrived, we called and asked them
if they had any idea what time they would be arriving, and they told us that they did not have any Toto toilet parts available and that they could come out, but it would not be until the following week sometime before they could make the repair. In the meantime, both our toilets were leaking. We told them «no thank you» and called the Home Warranty company and they
referred us to someone else who was amazing!
The only issue I have with this company is that they billed the Home Warranty company for a service call that they did not make…

LOL, look at those reviews, I wish I had reviewed this company before use…
HomeWarranty routed me to this company to fix exhaust fan.
One lady called me to make appointment 8am-​10am two days ago, and told me technician would call me half an hour before he arrived.
Today I called them at 8:30am, ask whether techinician would arrive, because I need to decide whether I go to work now, or wait for him. They said he’d be arrived soon.
So I waited for til 10:30am, and nobody’s showing up. I called them, that lady says he’s doing urgent work in campbell, plus my appointment is 8am-​12pm, and told me I have to wait or make another appointment.
I told her my appointment is 8 – 10, and I asked her can she gave me a time when he will come, or give me his cell, so that I can call him instead to confirm the time?
She said He cannot call you to give you a time, it’s her office procedure, and she cannot give me a time either, «You just have to wait»… I was like WHAT?!
I told her I already waited for 2 HOURS, I need to go to work, I cannot wait for FOREVER,
Then we started to argue, I said I’ll put a bad Unilocal review, she suddenly says she’ll cancel my service immediately and hang up the phone.
I resist my anger and call them again, another lady picked up, says her boss (LOL she’s the boss?) doesn’t want to talk to me, cause I’m yelling at her (I wish I had!). After several calls, I told that lady «Okay, I am sorry, I was talking a bit louder, but not yelling. You can’t just cancel my appointment?! I’m already waited this long, can your boss not to cancel my appointment? Please?!» I literally said please for three times, and I apologize to her boss (LOL) twice. And that lady told me her boss already cancelled my service…
To sum up, technician miss the appointment, and my service got cancelled by her boss (LOL), and I have to apologize to them for arguing, and ask them to not cancel, cause I already waited for about 3 HOURS!
DO NOT USE THIS COMPANY!
THAT BOSS (LOL) WOULD CANCEL YOUR APPOINTMENT & SERVICE AT HER FREE WILL!

I wish there was a «0» star option on Unilocal.This was the company my Home Warranty (First American Home Warranty) sent out. If I would have known they were going to put an unnecessary hole in my ceiling I would have called an experienced plumber and paid the money out of my own pocket rather than devaluing my home. Once the plumber asked where the leak was coming from (AFTER he put a hole in my ceiling) he was able to fix the leak from upstairs not needing to put the hole in the kitchen ceiling. The first say he said he didn’t know how to fix it, the next day somehow he was able to patch it up? They company/​and my home warranty said they were unable to fix the hole after the fact. He did a «patch» job that made it look even worse and almost 3Dish like something can fall through at any second. I am beyond upset. I wish they would have asked before they ended up putting this hole in the ceiling. I do not recommend them. If you’re home warranty is sending this company out, pay the money out of your own pocket and get it fixed properly. My home warranty won’t even look at my pictures to see how bad this guy messed up my house.

O star! We had a terrible experience with this company that was provided by the home warranty! The guy that came to the home was rude and short with me. That is on top of the fact that he showed up a day and a half later than when I expected !!! Besides the person being terribly rude to me for no reason. He also had the nerve to lie directly to my face and say that this would be done by «Friday». I asked him to please put me on his priority list because of all the issues we were having. We later got a call from the insurance company saying that part of the problems were not covered. So I decided to call Tnn (politely) to ask what had happened? The receptionist explained that she was unsure why the plumber would have said one thing to me and another to the company. Later we received a call from the insurance company stating that Tnn no longer wanted to go to our home because they felt threatened? (I figure they made up some nonsense excuse because the job wasn’t worth the drive since they are about 1.5 hour away from where I live) any how I should have read the Unilocal reviews before accepting them to come to my home and as the previous Unilocalers state. If ur insurance company recommend they come out to do the job. Ask for another company.

WHY Unilocal don’t have a 0 star option!!! This is WORST experiences EVER!!!
My Kitchen faucet doesn’t provide hot water, then I called my Home Warranty.
The plumbing guys came to my home didn’t do anything right ! Only did really unprofessional inspection and ask me to replace the faucet, which didn’t help anything, the faucet still NOT provide hot water, and the plumber did some change to the pips in my kitchen, which ended up causes a lot of water leaks and damaged my cabinet so badly. WELL! Now they want collect $ 60 from us, I called them so many time and want them come back to fix the water damage and put my old faucet back, all I got is wait call back, which NEVER happened! OMG !
LISTEN !!! If your HOME WARRANTY want those guys to service you! NEVER ACCEPT! Ask them to give you another plumbing company, TRUST ME! If you get any service from them, you’re so in trouble!
I got their service at 11÷12÷15, Now is 2÷14÷2016. This case still going on! DON’T BE STUPID !

I join the other reviewers by wishing there was a negative star function. They are so unprofessionals! They gave me a time window. Time passed and they are still not there. I called 3 times and got dismissed. Eventually they said they can’t make it today, no apology and not even trying to make it right on a different day. They just gave me another 4 hour window. The worst company there is! I suspect they just work with insurance companies and don’t care about customer service. Don’t use if you can.

This company is so unprofessional. They were assigned by First American Home Warranty. I had two toilets that were not flushing/​draining. The plumber came and adjusted the floats and said that’s all he could do and that I needed new toilets. I contacted T&N and they said that they would have to send someone out AGAIN to check the problem? The same plumber came out and told me the same thing and that I needed to contact the warranty company and they would replace them as there was no fix. I waited about a week waiting to hear from the plumber. No call. I called them and the girl who answered (very rude) told me that their plumber never suggested that the toilets needed to be replaced and that they worked fine. Went back and forth with the warranty company and T&N…both telling me that I needed to contact the other. Finally I called again to the same rude girl at T&N, she put me on the phone with Brian who I guess is the owner or supervisor, who knows. He said that the plumber said there is nothing wrong with toilets. I told him they arent working still? He said what do you want me to do? I said just what the plumber said… replace them. He tells me I cant do that. We closed out the ticket and we have been paid. Thats it. end of conversation. I will be contacting the plumber’s union, better business bureau and filing a complaint with First American. DO NOT USE THESE GUYS. LOOK AT ALL THE REVIEWS. They are bottom feeders taking home warranty work and not wanting to fix the problem. Not to mention the plumber comes in with wet shoes and dirty hands leaving black finger prints all over my toilets. Ridiculous

As everyone else said, negative stars should be an option. Horrible work, don’t show up or call to let you know and extremely rude. I have no idea how they are in business. They have been assigned to us three times by our insurance company. Each time they did not show up at the first appointment nor call. They could not snake a drain or diagnose the problem on the first issue. The second issue was a busted pipe which should have taken 1 – 2 hours took over 5 since the plumber had to make three trips to Home Depot for parts. The third issue was a hole in the middle of a pipe and they just put a blob of solder on it which lasted less than two weeks before it leaked again. When I saw the solder, I told the plumber that if it leaked again and ruined anything it the house, they would be liable. But the good news is that they are refusing to take calls to my house from the insurance company since they don’t want to work with me since I threatened to sue them (told them they would be liable)! Hallelujah!!! Run the other way if they are assigned by the insurance company.

Too bad there is not an option for negative stars. Over the past year we have been given this plumbing company multiple times with problems every time. We have been cancelled on twice with no phone call letting us know they weren’t coming. Taking time off of work to wait around for a plumber that will not even show up is not okay.
When they did bother to show up they didn’t do a good one. Whether it be doing the least amount of work possible to get done faster, or heading to Home Depot multiple times to get the right parts, I still don’t feel like we got the best service.
Bottom line is, if the insurance company says they will be sending out this company, ask for a different one. Nothing but repeat problems, unreliability, and a huge waste of time.

Homeowner Warranty Service Call — disposal wouldn’t grind but heard power. Set up claim and got a call from T & N next day. They said they have a next morning appointment between 7 – 10 am. I took it and welcomed the plumber that day around 8:50 am. The plumber was nice, wore shoe covers before entering my house and took his time to research the issue. He found the issue without any delays and double checked his work before saying he’s finished.
Overall the service was quick, friendly and knowledgeable. Thank you for the fix.

I wish there was an option to give no stars. The woman I originally scheduled the appointment with was extremely rude. My finance and I are very busy during the week and had to schedule a weekend appointment. She said the plumber would be here between 1 and 4 but he never showed up. I called T & N and a supervisor named «Bryan» answered. He said that his employee got lost and couldn’t find the house. If this was the case, they had my cell phone and could have called. He said he’d call me back after he called the employee to see if he could come back out but was also very rude and even hung up on me. When he called back, the story changed. He said that his employee was here but no one was home and he left a business card. I checked and there was no card. I know he was lying because I was home all day waiting for him. Even if he did show up and for some weird reason I didn’t hear him knock… again, why didn’t they call! Bryan was not apologetic at all and said we’d have to reschedule. He even had the nerve to say that the original appointment was scheduled as a courtesy. How is it a courtesy when you don’t bother to show up?! I asked to speak with Bryan’s supervisor and he said he was the supervisor. I then asked for the name of the owner and he responded with, «You don’t need to speak with him.» The owner deserves to know that his employees are flushing his business down the toilet.

If I could click «NO STARS» I would. This is the worst plumbing company I have ever used. They were called out because my entire house was backed up with sewage. First, they were supposed to arrive between 8 — 12 and didn’t arrive until 1:00. The lines needed to be snaked which is a simple request for a plumbing company. The technician (after I had waited 5 hours) informed me that the company didn’t own a snake so essentially he only had a plunger. What a waste of time!!! I would avoid this company at all costs. I will be a waste of time and money!!! Signed VERY VERY UNHAPPY!!!

I am a very busy person and was assigned this company through my home warranty company. I scheduled electrical service for a Monday and blocked my calendar to be home (since they don’t offer Saturday appointments). They called me at 4:45 pm on Friday, when it is too late for me to figure anything else out as a back up plan, or to find another electrician, and cancelled. The woman who called me was very rude, not apologetic at all, and couldn’t offer to send another technician instead of the one who could no longer make it. I imagine they don’t have another technician.
If you have a choice, definitely stay way if you value your time and you count on companies to try and notify you earlier or find back up options.