Pep Boys

Called and asked if they had a fog light for 97 civic si they said yes come in and they tell me they don’t care any fog lights just the bulb stupid

I wish there was a option for no stars, I had new tires put on my truck and $ 1,500.00 worth of front end parts, when I picked the truck up the steering was just as bad as when I took it in, a reputable shop told me the steering box is bad (the one pep boys replaced) I took it back and they said it is fine, a tire on the truck has cracked with only about 250 miles on it and they charge me $ 45 to replace it, while replacing the tire they strip the lug nuts and studs and I have been sitting here for 3 hours, I WISH I WOULD HAVE READ THE REVIEWS FIRST, worst experience ever, DO NOT BRING YOUR CAR HERE.

Terrible service! Terrible prices! I went in there a couple weeks ago to get 5 new tires (including a spare) and I payed over 600 bucks for it. They told me they could get it done that day, but then they called me 5 minutes before they closed and said they hadn’t even started on my car and that it will be get by the end of tomorrow! When I finally do get my car back, I drive it home and I realize I’m missing my spare tire! They forgot to give me a whole tire!!! So I have to drive back and ask for my missing tire. Then a few weeks later I had to get my alternator and battery replaced which cost me over 800 bucks and they get it done pretty fast and everything was great. Later that day I’m driving my car around and a piece from under my car just falls off! The part that fell off is supposed to have 20 something bolts in it and there was only 2! They just forgot to screw it all back on! So when I take it back in telling them what happened they wanted to charge me for it. They wanted me to pay them to fix something they broke on my car. After arguing with and hours later, they finally fix my car. I will never be going there again!

This place sucks. Brought my car in for breaks 6 hours later my car was finished with a 370 $ bill… for a break job

Literally the worst car servicing place I’ve ever been too. I brought them the brake pads needed for my car and just for labor they severely overcharged us. I paid it anyway just because I needed if done answer dropped it off at noon and they said it would be done in a few hours. Currently sitting in the waiting from st 5:30 and it’s still not completed. 6 hours for a brake job? Completely ridiculous and also they have very unfriendly workers. Would never go here again.

Rip off! my son takes his car in for a tune up brings in his own parts, not only did they not do the work and charge for it but they stole the parts too, unfortunately he finds out way after the fact, hopefully lesson learned, never do business with this Pepboys shop they steal.

Made an APPOINTMENT to get my vehicle checked out (code read). Went down there early to be sure I’d make the counter well before appointment time and there’s a line of people nearly out the door. Of course, there’s one guy helping customers as I watch multiple employees (reps, not mechs) walk through and do nothing.
I finally get to the counter and I’m told, «It’s gonna be about 2hrs». 2hrs to wait for a code read which takes 30 seconds to pull.
There seems to be a disturbing trend in appointment taking by businesses where it’s treated as more of «a suggestion» rather than an appointment.
The sad part is that this was my first time at Pep Boys (EVER) and was looking to find a new mechanic as I was new to the area at the time. You guys lost a multi-​car account because of mismanagement and poor customer service.
I’m going to Robinson Auto now and he does good work, on time, and courteously.

So I’ve had some really mixed experiences with this place. I’ve had everything from an oil change to a brake job done here. But after the last time I went here I decided not to go back. Long story short and went in to get my brakes checked and left with a hole in my brake line. Honestly I was pissed, I spoke with the GM of the store and he offered to refund me the service, I declined and told him I just wanted my darn brakes fixed. He was courteous, fixed my brakes and that was that. My problem got fixed but I just can’t trust these guys with my truck anymore. It’s the only car I’ve got and I just never get the feeling it’s being treated right here. The people are nice enough but I can never ditch the feeling there is something off here.

Terrible terrible terrible service. i went in to buy Tires and get then installed took nearly three hours! All the employee spent their time talking to each other. Move around a bit then group Up again talk and repeat. They noticed me staring. St them. So they moved behind a car to continue. Talking! Never comjng back again to this once respectable establishment.

I cannot express my gratitude to the men working tonight enough!!! The level of customer service far exceeded my expectations!!! Our car overheated today… Pouring water everywhere. We are supposed to go to LA tomorrow to celebrate our 1 year anniversary and have hardly any money… We were quoted 230.00 (max) to fix it and we would have had to cancel our trip all together. Upset we said go ahead and fix it… Such is life. The guys worked diligently to get it done quickly and when we signed the paperwork they handed us our receipt and said…“happy anniversary” NO CHARGE!!! I could not believe it… Happy, happy tears!!!
These men are a blessing from God!!! They were so nice, giving and helpful! Please give them your service… They are obviously angels in disguise!

My wife stopped in for an oil change and the woman behind the desk told her it would be $ 80 dollars as the vehicle REQUIRED full synthetic oil. This is a flat out lie. When she turned around to leave, the woman behind the counter said she «made a mistake» and it would be only $ 60. I’ll take my business to a mom and pop shop.

I just left this store a very happy customer today… My wife and I are getting ready to have our second baby, so I wanted to make sure our small SUV is as safe as possible for my wife and two babies. I replaced some suspension parts and then took it to PepBoys for a wheel alignment a couple of weeks ago. However after I left the shop I notice the steering wheel was better but still was not completely straight and the truck was still lightly pulling to the right. My explorer is a few years old so I know things wear off and sometimes you have to learn to live with that. However, I took it back to see if they had another technician that could give me a second opinion on my alignment problem. They assigned Joseph C as the mechanic to my car and he went above and beyond what is expected to fix this problem. The service manager Peter A was also involved in the whole process keeping me up to speed. After almost 3 hours of work Joseph took me for a test drive and explained to me what he was able to do to get my truck to drive straight considering the worn lower control arms and some suspension components. He explained some challenges that I still have to deal with and exceeded my expectations. This is what I call great customer service! Thank you Joseph and Peter for the great work you did on my explorer. — Jhon C

Terrible service. Just went in to get the tires balanced on my vehicle. They had four guys standing around talking and when the office lady Miranda asked who can help one guys responds I’m off in ten minutes, another guy says I gotta leave by 5:30. Then the other two were closing. By the way it’s 4:15pm when I went in and they close at 6. The fact that they were so rude and didn’t even bother to try to help but just sit around talking because it’s close to the end of the day. So I just said you know what I’ll find someone else who can do it and I googled the nearest tire shop and was done by 5:30 already going home. I would rate it a zero if I could, pep boys will never be seeing any of my business and I have been a customer for 4 years.

Burn me once. Burn me twice and you get 1 star.
The first time. You said you did not install catalytic converter on my car. A week later, there is one in your shop getting one installed.
Then I just looked up a part and called to check stock. You said you don’t have a listing for it. So I called your stockton store. Not only do they show a listing. But they show you have 2 in stock! Wow its magic! I guess you don’t want to make sales anymore. So I’m off again to your competitors. .
Sorry for ya. Business must be so good for you that you turn down people..

Counter Ladies are cool. They have good selection. Service Techs are pretty much socially retarded or over worked but either way wouldnt let them fix a flat tire.

Best customer service experience! I am from Oregon and got a flat tire in California, the main guy at the desk was extremely nice and gave me a free tire repair! I highly recommend this Pep Boys, and I will most likely be coming here for my oil change etc!

Super helpful and great prices! I needed a headlamp bulb replaced in my Mercedes ML320 and had no clue how to change it. Scott from the service department pulled the old one out and replaced it for me as a courtesy. I highly recommend this Pep Boys!!! Thanks Scott for your awesome
Customer service and professionalism!

The price for the oil change was fair but had to wait twice as long as quoted to wait for the car! Told 45 minutes and it took an hour and 45 minutes. Not worth the price

I haven’t ever had to go here for any big issue. There was a large piece of plastic or something that came off on the bottom of my car and I wanted to get it fixed. They took care of me right away, let me know what it was for, and then just added a couple of screws back in to get it right back up on my car. I wasn’t charged at all and they even cleaned a bit of my car for me.
Based on this minor experience, I give it 3 stars.

This was not the first time I came to this Pep Boys at this store. I prefer this location than the horrible one in Stockton. I have been here previously for a brake change, which was no hassle and I think it was the manager who gave me updates ever so often with my car. This was way better compared to the Stockton location, which was a hassle to even speak to anyone about car maintenance.
This trip today, I had made an appointment for 9AM for an oil change. I arrived 5 min till 9AM and I wasn’t allowed in the store, left in the cold for quite some time. Finally, when I was in the store, maintenance went right away, which was good; however, a couple of things happened that made my experience uneasy.
Three of the mechanics were watching the football game, while two of them worked the whole time I was in the waiting room. While waiting there, a woman came in with questions about a hitch and why wouldn’t it work. When she left, the mechanics stood around the waiting room mimicking her and made fun of the questions she had asked them about the hitch. This made me very agitated, for making fun of a customer in front of others is very unprofessional, rude, childish, and tacky. There needs to be improvement in some areas for it to be better in its overall rating. 2 out of 5 due to the previous great experience I had plus the very wrongful one today.