American Tire Depot – Modesto II

I had to post because i had someone check my wifes spark plugs that this fucking place said they did when we spent $ 250.00 for a fucking tune up and thwy are rusted after being new supposely after three weeks so i called alex the store manager and wanted to argue with me that he was there when they did the spark plugs like really everytime i go there hes in the front on the computer so how is he gonna say he was watching them then to top it off he said he will replace them all new lmao how u gonna give all new free spark plugs if u supposely change them that tells me ur unsure if ur willing to give out free spark plugs for $ 15.00 each spark plug his attitude is shitty when u have a complaint and he walks around like hes the shit and with an attitude like that as a manager and shitty work on cars this place aint going no where but down hill its sad cuz i actually thought i found a good place but no all this place has done for us is rip us off for almost $ 1300.00 and give us nothing but stress so with that said i give up im reporting this place we have waited to long and gave them to many chances and to top it off we cant see what else they have dont cuz its under the engine but im sure they didnt even fix anything !!!
Fuck american tire depot !!!

This place is in dire need of some major changes in employees and services. They promise 1.5 hour for the services to be completed but it takes more than 3 hours even if you have an appointment. People that they know get faster service verses people who has been waiting. They have no AC and the waiting room is hot and everyone is forced to sit outside in the heat. They lie about what phase your car is in just so you don’t feel that they are putting other people ahead of you. Super understaffed. I will not be coming here ever again due to the lack of customer service and wasting my time here.

Excellent service I had a flat at closing time & service department stayed late to fix my tire

Just got 4 tires and alignment best price and service. They didn’t jack me around. I’ve been to other places and my time is wasted telling me they price match. Here I didn’t even bother I knew I got the best deal as I have had to purchase tires before.

If I could give this place negative 5 stars I would. I went in for a free routine tire rotation with my warranty on my tires and waited 2 hours only to have my tire pop off in the middle of Mchenry! They almost killed me and my son. I have already reported them.

What the FUCK!!! Replacing my M3 tire caps with black rubber ones 2 times already!!! They fucking suck!!! Also promised times are bull shit!!! If they say 45 minutes expect 3 hours!!! What a waste of space!!!

Read carefully if you wish to save 200-​$ 300.00. after going to Les Scwabb and several other tire shops locally, American Tire saved me hundreds off with Goodyear tires. I’m picky about everything including service, Joshua blew me away with his product knowledge and all the guys got me through the process in less than an hour. wow. I literally can’t wait to by my next set of tires.

I had to use these guys twice, once because I didn’t know any better and the second time was three days later when the new tire they gave me fell apart.
The first time I was there I was told it would take no more than 30 minutes, I waited 1hr and 45 minutes. When I went to the counter after that time to see what was taking so impossibly long it took three workers to figure out that my car was ready 45 minutes earlier and they just forgot to tell me because all three guys pointed at each other saying it was someone else’s job to tell me my car was ready.

If I could give them no stars, I would. I had them replace my rims but the took 2 hours and a half. They also dented my car. They tried blaming it on us; saying that it had be hit by another car’s door. I left the car to them with out a dent and when they gave me the car back, there was a dent. That really suck. Don’t go there!!! It is a waste of money and time…

Spoke with Daylon. Honored my coupons for transmission flush. Including free wiper blades coupon WITH SERVICE. Oil change with good price of $ 19.99. Finished in 1 ½ hours. Call ahead CAN GET BUSY. Have reliable Wifi available while you wait. Brought my laptop and worked on a couple of my nursing notes/​documentation online. Happy with Service. Will refer friends/​family here. ⁵⁄₅ stars.

This place is horrible. I got two new tires and they were not balaced properly and took them to mc coy tires were they re balance the tires properly. They also lied about my car. They said it needed the right hub barring. And claimed it was making a noise. Took it to my real mechanic and confirm nothing was wrong with it. This place has no honor or integrity.

Horrible. Absolutely the worse place to take your vehicle. Told me I needed front and rear brakes with rotors I said do it, 2 hours after closing I asked if it was done they said no, but that now it only needed front brakes … Idiot mechanic… And still took till 9pm that night! The closed at 5 or 6??? No phone call or anything, didn’t even know if I was going to make it to work in the morning because of
Them. Horrible service, from thugs.

Please do not bring your car here for repairs. They do not have certified people fixing/​repairing cars.
Had my brakes replaced and rotors sanded. 3 months later, nothing but grinding noises when stepping on brakes.
Took it back, they did nothing.
I had them replaced again elsewhere and now all things are fine. They said who ever did it at American Tire Depot, did not know what they were doing and used an ineffective/​horrible brake pad.

First visit and I was needing a flat fixed. I was expecting to pay, but was pleasantly surprised to discover that they don’t charge for a flat fix. WOW! That was really nice. The employees were very attentive and friendly. Kyle, the front desk man was very prompt and acknowledge me when I first walked in. The guys in the back shop were very quick to greet me when I took the tire around for repair. They also were very quick to help me when I came to pick up the tire.
I was very impressed with the overall service and you could tell that they were going the extra mile for customer satisfaction. I live in the neighborhood and will be returning for future issues.

Took my car in for an 11am appointment. Guy says 1 hour 30 mins for new tires and wheel alignment. Call them at 2pm to see if they are done, guy says it’s getting the alignment it’ll be another hour. I come in 1 hour later (3pm) I see my car is parked in the back, I’m thinking they’re done. Took a closer look. My old tires are still on, haha. It’s been 4 hours and I need my car at 4pm. I walk inside to tell them I wanna reschedule, then I see one of them running out to pull my car in. No one comes back to the front desk for awhile, so I just wait it out and go to work late. I hear one of the workers yell out «hey you know why this car is taking so long… blah blah blah» I guess he wanted me to hear it so they had an excuse. No, it was taking long cause you just pulled the damn car in 30mins ago, it’s now 330pm. They finish up around 430pm. 5h30m for damn tires and not even an apology or a discount. I understand these places get busy, but don’t lie to your customers. I could’ve rescheduled.
Couple weeks later my tire was leaking for some reason. My TPMS light was on. Guy asked if I knew which tire, I said «No, the light just came on.» He rolls his eyes, haha. That also took them 1 hour to fix, seriously? I’ll be taking my money elsewhere. This place is bs.

This is my go to place for all car repair and maintenance needs. Kyle is very knowledgeable and extremely helpful every time I’ve come in. They also offer the best prices in town.
I won’t bring my business anywhere else!

This place used to be a deal and on the ball. Never ever ever ever go here!!!
I’d rate it a ZERO if I could. Was told a 90 minute wait on day one and sat for 4.5 hours only to be told it needed a bunch of stuff done that couldn’t be done until the next day.
Was told $ 485 «out the door» and then charged $ 587 and given a receipt that had nothing printed on it showing anything they have done because «the printer is broken.» Was charged for an alignment when I paid for a lifetime alignment when I bought the tires here and they didn’t honor it.
Was told pick it up at «11am tomorrow.» Came in at 12:30pm and still didn’t get my car until 3:07pm.
«Sucks» is an understatement.

Very dissatisfied I purchased 4 new tires and rims 7 months ago and I have had 1 tire go flat and 1 tire blew out!
I brought it in there was another new guy running the front desk arguing with me that I only bought 4 new rims and only 2 tires has record I bought 4 rims and 2 tires when I know for a fact I bought 4 new tires and rims, but anyway they fixed the blow out but definitely did not go above and beyond!!!

New management: yes still one star rating and this is why
My girl turned needed her car fixed because there was a vibration on the right side when ever we hit the gas to accelerate… Well the guy told us to leave the vehicle for a full inspection. We get back the mechanic tells us we need 3 new tires and this will fix the job. So we paid for three new tires but guess what? Car is still vibrated and has not changed what we originally requested to be fixed.
I took the car back and they re-​inspected the vehicle and now the new issue is the CV axel. I was told they would order the part and I would receive a call back for the repair. 2 weeks later no call back. So I contacted the manager (stated new management) and he stated he apologies and would like to extend his services by offering a better discount on this particular repair.
(Keep in mind, we have three new tires already– spent nearly $ 350.)
We brought the car in for our 2^nd time hoping to get the job repaired at a reasonable rate. We leave our vehicle there overnight to be told the next day that the cost would be nearly $ 650. to repair a cv axel.
Moral of the story, don’t trust these guys, they’ll upsale you more problems then you came in with.

Brought my car in for two new tires. Unfortunately I ran over a sharp piece of metal ruining one of the rear tires. I figured I might as well change both rear tires because the fronts are still good.
I arrived at 3:00 and it now 5:00 and my car is still not done. I was quoted an hour or hour and a half max. If I new it was going to take this long, I would’ve gone to the location on standiford. The manager is really nice and he has been hustling (literally running around) trying to get everyone going.