Office Depot

Excellent Management at this store!!! Madrid, the store Manager is running cash registers, carrying out customer merchandise to load it for them, and giving wonderful customer service with a smile! As someone who’s worked in the customer service industry for over twenty years it’s few and far between these days to find management who is willing to jump right in and“get their hands dirty” so to speak. Madrid goes above and beyond! I had a situation with my new printer. It was printing out colored stripes on each page for no reason. Being a business owner we depend heavily on our equipment and couldn’t afford to replace this very recently purchased item. I had misplaced the receipt and throw out the box it came in as we didn’t expect such a new printer to have a problem. Madrid didn’t have one in stock so he personally called Office Max and asked their Manager to exchange my printer for a brand new one and they did! He saved the day and we couldn’t be more grateful! Everyone I spoke to was extremely helpful throughout the entire process and it just goes to show what kind of reputation one store can build with good Management behind them! Thanks again Madrid!

I was very disappointed in getting help two clerks walked by me asked both for help with laptop said they would when the clerk for that area finally showed up he told me to just wait a couple of more mins he had to help someone else, cashier never asked about their rewards program

I came here after having a horrible experience at the UPS store. It was extremely busy in the mail area and the employees were courteous and let us know they would be right with us. They also asked for help from the manager many times. A very nice young woman named Van helped me. I was able to print my return Amazon label and label it for the whopping price of .14. The morons at the UPS store wanted to charge me $ 3.00 to use their computer and $ 1.00 to print a single page. Van saved the day and took care of everything for me. I live in Ceres and will happily drive to this Office Depot for my printing and mailing needs. Thank you Van

Well I’ll give them an 8 on being friendly and they have made an expired add price good after you whine about it: but roll your eyes at me! Please do I look like a puppy dog

First time in here and the service was horrible. Multiple staff standing around, with the exception to Shannon who was in the copy and print area. I went in to send out a package, and it took 20 minutes.

I came to this Office Depot to order some office furniture for our business in Modesto. According to the Office Depot website the furniture we needed was currently in stock at this location on Briggsmore Ave. When I showed up with a U Haul to buy and deliver the furniture, unfortunately they were out of stock on the desk we needed. They ended up ordering it for us, and we came back a week later to retrieve it. They need to better correlate the inventory on the website with the actual inventory on hand. Other than that experience, I’ve generally always been pleased with this Office Depot.

Well for the first time it was not bad. Staff was ok but needs just a little professionalism…

This store sucks shop another store please what sale? Give me a break the staff sucks too

I wish my review could be as nice as every one elses… but you know there is always one person that spoils it.
My pc monitor dies on me so I called around for the best prices in town and Office Depots was pretty decent. so I called and asked «Mike» to put it on hold which he did and was quite helpful. he wasn’t the problem. I get to the store to pick it up and a girl ran (in a very rushy manner) to get it for me and everything was great.
The young lady was nice enough even though I felt I was taking her away from something else and was rushed. I asked her what the return policy was .(thinking there might be a chance it was my old pc and not the monitor that was broken and if it were then I would want to return the monitor).
She tells me «with original receipt within 14 days» then I asked about the warranty and she explained office depots and the brands limited warranty’s. fair enough I thought.
Then when I got home a thought crossed my mind about the ‘restocking fee’ I checked the receipt and said only if parts were missing or lost box. ok that was fine too, then I noticed that a return can ONLY be done as an exchange… This was never mentioned to me after I had asked her about the return policy.
now there is no way I can return it and stuck with a monitor. Also I would like to know what I’m paying for… the $ 8 for E-​waste she didn’t mention that either, I have no problem paying for that but I didn’t know what E-​waste fee is .I don’t buy electronics every day!
Of course they told me the manager was not in and will be in tomorrow. Trust me they will hear from me.
I too work in retail and I know my return policies and when asked or may feel the customer needs the info I will gladly tell them because I know they will only come back and gripe.
Companies need to retrain their employees not just on store policies but actually how to interact with a customer.
I have many faithful customers that only will shop with me for their products because they know they are treated well and in good hands.
Service is certainly not how it used to be. and we, the ones who are buying sometimes are herded in and out like cattle.
The only reason I gave 2 stars or it would of been none at all was because on Mike who helped me on the phone. thx Mike :)
UPDATE!!!
just spoke with the store manager (the following day) Nelly and she was brilliant! Problem resolved. she was
understanding and very polite. I gave another star for her. lol hope she can pass on her great service to some of her staff. :)

I know I am racking up so many favorite places to do business with and Office Depot definitely is one of the best places to get software and hardware advice. I had to update some of my software today and so I went in and talked to a sales associate by the name of Lee. I was really impressed at his knowledge of software, then I decided to ask about wifi, dsl, cable, satellite internet service providers. Lee didn’t blink an eye and gave me a quick, concise rundown of the available services and pros and cons of each. After inquiring about the ISPs, I had to ask about wireless routers with G and N capabilities.
Lee didn’t fail answering one question. If you happen to be in the area and need accurate computer consultation services see Lee at Office Depot. I spent 60 dollars in software today and I will spend another couple hundred more in upgrades because Lee explained how it would be an advantage to me.
Lately when I ask at other retailers about computer software and hardware. Their response on choosing upgrades is Mo money Mo bettah.
Lee at Office Depot showed me how I can utilize midrange priced hardware and use the rest of the money in other useful upgrades.
Lee really took the MisterLee out of buying computer products from OfficeDepot.

Not much different than Office Max with one exception, the staff. The staff here seemed to know what they were talking about. When I asked if they had a certain type of gel ink refill the person I was talking to didn’t know so contacted another person and they told me they didn’t have what I wanted, but, he gave me a web site where I could find it.
Thumbs up in the knowledge department.
The rest of the staff was very friendly and really made me feel like I was important.
Office depot is where I will be going from now on, it pays to be nice to customers.