Palmer’s Toyota Superstore

Horrible place. I bought my leased car in for its 15k oil change, inspection, and rotation. I was assured that nothing was wrong with the car but I heard a noise come from the wheels that did not exist until after they touched it. I went back and I waited 2.5 hrs with very few people in the lobby. Some came in after me and were done well before I got out. No one came out to update me so I had to hunt down my rep who told me that the drums were warped and it did not happen during the service they provided (This problem started RIGHT AFTER my car was serviced so it was your problem). They fixed the issue since it was under warranty. I emailed this company awhile ago about what happened and no one has ever gotten back to me.
It disturbs me that I was lied to about my car being fine when it was not and I was told that the issue with the drums never happened here… I have had a few issues with this place over the last year and if I’m not contractually bound to get my service done her, I will not anymore. If I have to drive to another state for my required services, I will for the safety of myself and my car.

For all you viewers out there in Unilocal land, look up what doc fees are on the internet along with vehicle prep, destination charges, fabric protection, paint protection and transportation charges that dealerships try to zing you with. I stand by my statement.

My family has purchased half a dozen toyotas from Palmers over the years. My last Camry was purchased in Oklahoma (support the local economy) and I was so disappointed that they (Janzen of Stillwater) didn’t offer the care and service Palmer did. Had no idea I was so spoiled! So now we live in Louisiana and I bring my Camry here for service!

If you want to buy a Toyota that the paintjob fades after a few years, this is the place. I had bought a new Highlander, hybrid 06 for 40k+. The last few years the roof of the suv has been fading big time. Toyota will not repaint/​repair the suv since the warranty has expired! Thanks for selling me a defective vehicle.

Terrible experience trying to purchase a new vehicle. The sales person had no knowledge of the vehicle. The sales manager (Sean) was very rude and unwilling to negotiate. His attitude was horrible. I will never go back to Palmers. I ended up at Auto Nation Honda where I was treated with respect and worked with people who obviously wanted my business. I ended up with a much more quality vehicle than I was looking at at Palmers.

Have only came here for service, but even with an appointment you better not have any other plans for the day, or at least my last couple of visits. Came in today for a tire light. It’s been over two hours, and they still have not come back with sort of «smoking gun», though they thought it was just going to need servicing because of the cold weather we’ve recently been having. They act like they are really busy today, but they must not be to busy with all the employees coming in the lobby frequently to «check» on the Auburn game for several minutes at time.
After I inquired about my vehicle it appears they forgot about me and it had been ready for a bit. The service associate was very apologetic and tried to explain that they just got very busy. That may have been the case but if they more people working and less people watching TV they may not seem as busy.

Very upset with Palmer Toyota in Mobile Alabama
The guy in the service department
Was hateful and rude to my seventy plus mother when she came in to service her Toyota that she bought there
who does that?
She is kind and sweet to everyone!!!
#badservice #palmertoyota
#rude #beligerent

A star rating system is a poor way to truly evlauate this dealership. They unfortunately do not have a negative category. My best advice is to «Beware». You truly enter a spiders web in this place. This dealership tarnishes the brand and if you can avoid this dealership you should. Their service department and customer service (a true oxymoron) should be avoided like a contaminated disease. If you already have a Toyota or for some reason want one then head east to Eastern Shore. It is the only dealership that can provide a semblance of honesty and serivce although I have had limitied experience with the Springhill dealership. As for Palmer Toyota… avoid like IED’s…at all cost.

i came into this business to attempt financing of a new or used Corolla. upon filling out the credit application when my boyfriend and i were asked our relationship status the old car salesman assumed he was my father and my boyfriend is only 9 years my senior, i then corrected him and said «he’s my partner». from then on our customer experience was on a steady decline as the expression on the first salesman’s face visibly changed. we were then handed off to the used car dealer and got nothing but bad attitude. by the end of the conversation his attitude was really bad saying «SINCE YOU DONT SEEM TO UNDERSTAND WHAT IM SAYING IM GONNA GO GET THE NEW CAR DEALER!», My Mother was made so uncomfortable that she had to walk out and sit back in the car we drove from lucedale in. the only person that seemed happy to help us was the new car dealer though that seemed like a front when they started to run our credit application and every few minutes the first old salesman would come out eating a bag of popcorn and asking us something or telling us info as if to try to discourage us from waiting and trying a more polite way of saying «get the hell out of our business your not welcome here anymore».