The Mud Puppy

I have taken my dog here probably close to 7 times… Every time he has come out looking great except this last time. This is why I am giving 4 stars. They were closing early one day (which I didn’t know) but the morning of I had called in and asked if they were available to do a grooming. They said yes and to bring him in at 12. I did and they said they would call me. Usually it takes about 2 hours. After about 1 hour I got a call saying he was ready and that they were closing at 1 so to try to get there quickly. I did. When I picked him up his hair looked crazy. His legs and body were cut so so short and unevenly. You can see the pink of his skin on his chest and sides. And he’s a Maltese. Normally they round out his paws. His paws were so short you can see his toes. Anyways normally they do a great job. Just beware if you need to get your dog groomed on a day when they have other priorities.

Friendly staff, easy to use facility and extra shampoos are reasonably priced. Have been going for over a year now but haven’t tried the grooming service yet

Called around 4pm to see if they were open. Guy picks up and says yes, closes at 6 pm. Drove 15 mins there to see the place closed and all the lights shut off.

I took my dogs here today to get bathed and help with the shedding explosion. I dropped them off easily and picked them up a few hours later. They looked and smelled wonderful. I will be using their facilities again for sure. Thank you Rosy and staff for taking such good care of my furry friends.

Value of quality care for my 2 standard poodles is excellent. Price is reasonable, they are always on time and stand behind commitments. I also appreciate their love for dogs it is not just a job but each person loves dogs which give my wife and I security about leaving our dogs in their capable hands.

First time customer referred by my classmate and loved my experience! They treated my Bella very well and gave her a very clean groom. Bella is a 2-​month-​old white Maltipoo. The whole procedue took roughly 2 hours but I decided to wait inside (being an over-​protective mother). There were a few puppies ready for pick-​up and they were all well-​behaved in their cages. Automatically, I knew that the Mud puppy employees worked very well with the dogs. I was happy with how Bella was groomed. My total was $ 45 for the whole package. They cut her hair, cleaned around her eyes and mouth, trimmed the hair on her ears and around her anal glands, trimmed her nails, and brushed her hair out leaving her silky soft. They even added a little pink bow on her head when she was finished! I definitely recommend to all animal lovers and I plan on returning!

I gotta hand it to Rosie! She knows what she’s doing! The dogs are well-​treated, it isn’t too loud in here, but beware! It does smell like wet dog! But what do you expect, it’s a dog grooming place!
Rosie is kind and gentle with both her customers and her four-​legged clients. She has a fun sense of humor to get you laughing and comfortable with her in seconds. I highly recommend this place to all my friends, and especially mans best friend! The store is always clean, there’s plenty of room to sit and wait, and there’s stores next door for you to eat or shop at as well. ⁵⁄₅ good business!

We got there at 4:35 on Saturday, September 5^th for a self service dog wash and were refused. Apparently, they close at 4:30 versus the advertised 5pm (what they call last call) because the girl likely just wants to go home and not deal with any more customers. What’s the rationale for turning away self service business 25 minutes before advertised closing?
The Mud Puppy has now lost my business forever. And I was a regular customer, not just some one off dog wash. Their loss.
By the way, update your website, because it says closing time is 6pm (and doesn’t mention a «last call» anywhere).

I have a Wheaten Terrier that has been here twice. I just love them here. They are so patient that he is a puppy and needs to become familiar with being poked and picked at. I have not used the bays by myself. That will be next. I would highly recommend this place.

Rosy is a great groomer! I have 103 lb ½ Great Pyranese, ½ Golden Doodle that is honestly a pain to groom. Rosy takes her time and my dog always comes home looking beautiful! I would highly recommend Rosy as a groomer!

I utilized the self-​wash for my dog. The people that worked there were nice. Unfortunately, while I was washing my dog, I heard a dog whining and noticed he was on the groomers table, on the edge, trying to get down from the table. i was nervous for the dog, because nobody was near him and felt that was neglectful. If that were my dog, I’d be pretty upset — common sense says you need to be next to the table at all times. Also, another employee was washing a very small dog and, again, was left in the tub by itself — she stepped away for a few moments, but I still feel that was a poor decision — you never know what could happen. I will never bring my dog to the groomers there, for this reason. As for the self-​wash, I’m just going to do it at home — $ 16 is not worth it.

This is a dog wash that was bought by a groomer named Rosy a year ago and both the service and cleanliness of the facility have become a serious issue. Its now a family run joint, so usually the person working the front desk is a relative. When they greet you, its clear they do not love their job. I noticed things going down hill about a year ago and now I think I’ll have to drive further to find a usable facility. Low water pressure and difficulty maintaining the same water temperature were always hallmarks of this facility. Lately its gotten worse. The dryer hoses are now all broken and taped up with duct tape. They come apart in your hand. But most concerning of late is cleanliness and sanitation. The tubs are now black at the seams and in the corners with mildew. They are all contaminated apparently because they do not use a proper cleaning solution. Its one thing for there to be some leftover hair from a previous wash, but lately when I lift the rubber mats, I have found brown mold on the acrylic tub bottoms and the mats are slick with mildew. On the last visit I cleaned the tub myself in front of the attendant, she was embarrassed. I own restaurants, so I know water borne mildew when I see it. When I have brought this to the attention of the attendants in the past, the typical response is «We usually clean them after each wash» or, «I was going to clean the tub but you came in too fast after the last customer for me to clean it.» When I walked in she was on headphones listening to music. Always an excuse. The ownership is not concerned at all with sanitation. If you visit this business, check for yourself. Just look inside the grooming room on the left hand side opposite the tubs. Last Saturday at 3pm the entire floor was covered in 3″ of dog hair and there were dirty towels thrown all over the floor. The dog stands were also covered in hair. Apparently Rosy the groomer doesn’t clean up after each grooming, allowing the hair to accumulate. My dog groomer would never allow her shop to become filthy like this. Recently they began charging $ 1 for extra towels. $ 1??? The previous owner offered unlimited towels. When I asked the owner Rosy, she told me «It’s such a hassle to clean all these towels, people only need 1 or 2, they waste them! I have a 50# plus dog with hair not fur, so two small towels is inadequate. Its clear to me this owner doesn’t understand the concept of good customer service. Lack of cleanliness, poor sanitation, inattentive staff, unappreciative owner, equipment that is old and broken. You can do better. Oh well, it was convenient while it lasted. My dog deserves better. And so do I!

I’ve been coming here for years!
I’m very picky about where I take my dog and Rosie is amazing!
I like the fact that she doesn’t take a bunch of grooming appointments at once. I’ve been to groomers where you have to drop your dog off at 8am and pick up at 5pm and the whole time my dog would be sitting in a small cage. That’s unacceptable to me.
I trust Rosie with my baby girl, Olive and I have for years!
Also my bf brought in his dog today to get her nails done. She’s a strong lab and she doesn’t like getting her nails clipped. Many groomers and petco’s have said they are unable to clip her. Today they got her done without issue. He was impressed.
Thanks Rosie for being amazing! :)

DO NOT use this groomer! I called to make an appointment at the Mud Puppy and was told that I could get my dog’s hair cut for $ 20 (just a hair cut because he had just had a bath, ear cleaned, nails trimmed, etc. 2 days before). Came in the day and time scheduled but no one showed up. When I called later they told me that the groomer had called in sick and not only were they not willing to work me back into the schedule, but they also told me that they were not going to honor the price that their own employee gave me. I explained to them that I had called to make the appointment at the Mud Puppy. I did not called the groomer directly… I don’t even know her. If a employee of the Mud Puppy quotes a price they should be able to honor it and follow through with the scheduled appointment. They were completely indifferent about the fact that i was a customer, and didn’t care that they were inconveniencing me in any way. If this is how they treat customers that can actually talk who knows how they would treat your dog who can’t talk.
I WILL NEVER COME BACK TO THIS PLACE AND WILL LET ALL MY FRIENDS AND FAMILY KNOW ABOUT MY EXPERIENCE!

I’ve been blackballed! I’m special number 86!
I hardly ever do updates and sadly this is one that is not a good one where the owner was trying to get me back. Just the opposite!
I’ve been bathing Kaya at Mud Puppy since we rescued her. Long time customer means nothing to the witch owner. You really need to learn customer service!!! Aside from pricing going up to $ 20 for large dogs they now charge $ 1 per towel for drying. No I did not see your signs, on the wall up top. I already bring my own shampoo as your cheap watered down crap doesn’t clean.
I refused to pay the $ 1 per towel charge and she said I was not welcome back and mumbled something about police. She babbled about her rent, not my problem, and said they «might not make it»! You might not make it because of your horrid handling of this situation and being a witch!!!
How this should have gone: I say I was unaware and not told of the new up charge. The owner apologizes and says she will waive it this time but please know in the future that I will be charged for more towels.
See, so simple and the witch could have kept a customer! By the way even if she had not said don’t come back, I certainly would have not returned with her poor attitude.

The best place to take your dog and the best grooming service! So good with my dogs :) I highly recommend it

Great place to wash your dog. Clean place with great service and staff. They have everything you can need and help explain all the options you have. It is also much cheaper than having someone else do it. It’s makes washing your dog much more enjoyable. We had fun and our dog didn’t seem to mind. I haven’t had a better experience. They don’t rush you or give you a hard time. Just very helpful staff. I highly recommend this place. Give it a visit.

Great place. Tubs, dryers. The best is that I don’t have to bend down to bath Tyler. He loves coming here.

We have taken our dog Kaya to this location on a couple of occasions and it is very convenient just a few blocks from our home.
The first suggestion I would make is getting there early on Saturday, the tubs can fill up very quickly on the weekend. I am not sure if you can make reservations, we have walked in both times and been able to get a tub right away because we arrived right at opening.
The first time we were here the girl working asked us if it was our first time, when we confirmed it was, she proceeded to us how to operate the tub, where the aprons and towels were, what the shampoos were and the answered our questions. They have ramps to get your dog into the tub, if they will walk up the ramp, otherwise you need to be able to lift your dog into the tub and then secure them to the bar inside the tub.
The basic charge for bathing your dog is based on weight: 20lbs. or less is $ 14, 21lbs. — 75lbs. is $ 16 and over 75lbs. is $ 18. The charge covers the use of the (2) generic shampoos (one is for the body and is tearless for the head), towels, tub and blow dryers. They also have Specialty shampoo upgrades for an additional $ 2, Medicated shampoo for $ 3 and other upgrade (Paw Palm, Conditioners, Blueberry Facial and Cologne) for $ 2. After using their generic shampoo the first time, I would suggest bringing your own shampoo to wash your dog. It doesn’t get you a discount, but the shampoo we bought ourselves did a better job of getting Kaya clean and it took less time to get her lathered up.
The towels are the generic type and you are probably going to go through a quite few getting your dog dry, but fortunately Mud Puppy has plenty available. The faucets for the tubs are kind of hit and miss for temperature and water pressure. Some times you have continue to adjust the temperature while bathing your dog and some tubs have better water pressure than others. The blow dryers work pretty well and definitely will help in getting your dog dry quicker than with just towels alone.
Rohlinism: Places like this came into existence because washing your dog at home is so much fun!
I have found the staff to be friendly and helpful on both visits. They make sure you know where everything is and that you have your dog safely in the tub before they go back to their normal routine.
Since Kaya has some behavioral issues she needs to work out and Mud Puppy is so convenient, I think we will probably be using this location to bath her for the foreseeable future.

The first time I came here, it was 5:30pm… ‘Just missed «last call» by 15 minutes. The Mud Puppy closes at 6pm. I was a bit bum’d, being that HAPA & I had just come from the Huntington Dog Beach and I was looking forward to trying this place after reading the great reviews… ‘As most things, I found The Mud Puppy via Unilocal*but that day just wasn’t the day… LOL
Store Front —
*Located in a small plaza, just next door to Taco Mesa.
Thank you for playing, try again next time! The young lady @ the front dest looked at the clock, back @ me & said, forget about it, «Go ahead & grab a station.» How cool was that? Now, that’s «Aloha!»
I said mahalo but eh, no worries… I missed the cut off time & I’ll just wash him at home. However, her gesture alone will definitely have me come back before 5:15pm next time. Great service!
Enter — «Next time…»
‘And me through the doors @ 5:14pm…
‘And a different young lady, «Megan.»
Who, I’d have to honestly say didn’t look to thrilled to be pulled away from her «Hunger Games» book she was reading… ‘As she glanced at the clock.
«You just made it!» She said through gritted teeth, as the comic book thought bubble popped above her head, «Yeh, lucky me… (sigh) Damn.» LOL
I told her that this was my actual first time trying out the Mud Puppy, arrived too late the last time. Megan walked me over, helped me load HAPA Boy into the station — «There’s two towels, the shampoo, cotton balls, blow dryer’s on the side.» ‘Then walked back to the front desk to continue her mid-​day reading…
«Uhm, hello… First time here… A lil’ help…»
Hmmm… Now by this point I had mentioned at least twice that this was my first time here. I was looking at the different «upgrade» options, «Blueberry Facial» and a couple of conditioners, etc. I finally asked her, so what’s the difference in the various upgrades… You would think that she would take the time to explain the shop’s options or even take the time to show me the basics of the washing station… Oh, I forgot… Megan was reading, plus the fact that I walked in @ 5:14pm. Megan walked over, w/​the Oatmeal Conditioner, «Is this your first time here?» Wow. Why is she even here…
The facilities are great however the customer service, lacking.
I was hoodwinked! The young lady I ran into the first time I tried getting HAPA a wash here was amazing! Megan could use some basic «active listening» & Customer Service 101 skills. BTW, how was the book? 8)
I have to say that the only time Megan showed any interest was when I was finished @ 5:50pm. It was the first time she cracked a smile & appeared happy… ‘Most likely because she could now close up & not be bothered by clients. So, I ask again… Why is she here…
Total: $ 16
Great price & facilities but if you can’t get any assistance, why bother…
I was really looking forward to trying The Mud Puppy from all the great reviews but the only other place I’ve tried similar:
Dirty Dog Wash —
(5 Star Rating/​47 Reviews)
‘Excellent customer service, Shelby & Nick do it right! ‘Just 5 min from the Huntington Beach Dog Beach.
The facilities are more on the simple side, you can get help lifting your dog into the tub but hands down… ‘Helpful, sincere, & it shows.
‘Really wanted to like The Mud Puppy since it’s relatively close to home but given the choice of washing the mutt @ home or here. Home, FTW!
Irony. I had better service when I wasn’t able to get HAPA Boy a wash!
‘But w/​all joking aside, I can’t honestly say if Megan was reading «Hunger Games…»
‘Think it may have been «Twilight.»
— Aloha!
Food: n/​a
Ambiance: 3
Service: 1
Value: 3