John Paul PetSalon

I’m just not sure what to think of this place anymore. It was fantastic when I started coming here a long time ago. Now… the staff has changed

I had been taking my male Maltese (Holmes) to the Crown Valley location and was always happy with both their service and with each employee who had been working on my dog. Everything was fine until one day when I came in with my dog for grooming. I met up with the owner (Saeed) at the front desk and hee was very rude and did not talk well to the clients who were there and had a lot to say about those who had just walked out of the location. When he finally met with me at the front desk and I was checking in my dog for his appointment, he still had a surly attitude. Even after I mentioned that I had been coming to this location for a long time, he had a chip on his shoulder and was still rude with me. This upset my daughter so much that she would not drop or pick up my dog for fear of having to meet up with him again. When I again met up with him a few months later, his disrespect for clients had not changed and I felt that I needed to stop going there. He was very rude to me again.
I then began to take my dog to the Lake Forest location where I found out that Donna, my dog’s groomer was now working. She had always done such a fine job on my Holmes that I was happy to stay with John Paul’s as long as I did not need to mix up with that other owner from the Crown Valley location.
To my surprise, when I called Lake Forest last month to make an appointment with Donna the same rude owner was there and remembered me. Again he was very rude and said, «I remember you, and didn’t you come to the other location?» He put me on hold for a long time and then found reason not to make an appointment for me with Donna and said to call back.
It was then that I felt that this was not somewhere that I wanted to do business with. There are other grooming businesses that can do the same job and not be rude to me when I call or come in to pay money for a service to keep their business going. With the type of cocky attitude that he shows to his customers, this man should not mix with the public and has no business being at the front desk or on the telephone.
(This was posted on Thursday 4 June but I see that is was taken off, so I am reposting it again for people to read)
Donald P.
You tried to put a good spin on my review but never addressed the main problem! There is a very rude man with a cocksure, arrogant attitude who claims to be the owner, working with customers that call and enter the business. I have always been happy with the other employees and the services given to my Holmes but this insulting man is not someone I care to do business with and the reason for my not returning. Many others I know have also said the same thing about him too and this will hurt your business. Adding your two cents with kind words about bad reviews does not make up for the crass treatment given by the owner.
Oh ya by the way, because of my little dogs heart problem I would bath/​brush him myself. So when I would bring him in the service would only be for a clip which took less than 30 minutes. My daughter or I would wait there for him. The cost was high but I did feel that my baby was worth it.
(I also posted the same edit on the Crown Valley location)

Took my pup here to be groomed based on personal recommendation from a family member. We were previously taking her to our ALL time favorite grooming place down in San Diego and paid $ 45 for everything, deep deshed, bath, glands, nails, teeth, ears and even a light trim. Took her here for the same. Almost $ 100 here. Definitely will never be back. Way over priced for the service

Review update
Finally took my dog there. Groomers did a great job. 5 stars to to groomers.
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First time customer, called at 9:07 AM and left a message with my info. Called again at 10:10 AM to try my luck and went to VM. 12:40 pm now and no return call.
Not a good first impression… (1 star)
1:35 PM got a call back. They are closed on Easter Sunday. Was offered for a service tomorrow.
Understandable, but the VM or website should mention the company holidays regardless of the recording/​site being company-​wide.
Changing to 2 stars for now until I check them out in couple of weeks.

Ok I think the groomers down the street is giving this place a bad rap and for being to expensive that’s BS as there bathing and Grooming is less then there’s with the hi Quality Shampoos and there groomers have so Much more Experience plus my Mini Aussie Loves going there I went to Petsmart and they called and said they couldn’t groom her to nervous wonder why a bunch of Rookies please do your self and pet and great time at John Paul Pet Salon

OMG love it here. Took my two bullies and the groomer, Claire, was super friendly, sweet, loving to my two boys. When I picked them up, OMG again! !!, they have never ever been sooooo soft! ! I was told 1 had fleas so she did a flea treatment however, she treated both and only charged me for the one. $ 10. For one thing, that’s totally reasonable to pay only $ 10 for treatment but to treat both and only charge me for 1, that’s awesome. I usually never pay more than $ 35 per pup at a pet salon but, I just moved here and felt my boys needed and deserved a really good grooming. And this salon sure delivered! This is my new pet salon from here on out. They deserve to have the best groomer and ive found it. Once again, Claire is fantastic, caring, and talks TO my boys and not just around them. PS: the boys paws were so super clean I can’t even tell you how impressed I am. Thank you Claire for outstanding work; we WILL be back.

If I had written this review 6 months ago, I would have given it 5 stars, but based off of today’s experience, I’m really sad to say that all I can give John Paul Pet Salon is an almost two. I shouldn’t even round up.
I called this morning at 9:45am to make an appointment and the gentleman on the phone gave me a 10:30am appointment, great! Unfortunately, there were some last minute problems, and at 10:15am, I called to apologize for the need to reschedule to a later appointment time. The man on the other line stated, «You know, we schedule our groomers based on people like you coming in at your appointed times. I suppose she can stay later, but only if you can come in at 12.» I apologized once again and accepted the new appointment time, to which he replied «You better be here at 12. And I mean exactly twelve o’clock.» Wow. Thanks dad.
At about 5:00pm, the same man called to tell me my two dogs were ready for pickup, so I immediately left to go get them (I was scared I would get yelled at again if I didn’t). When I arrived, the groomer, Claire, told the man up front that I was here to pick up my dogs. He was rude to her, not seeming to understand what she was asking him to do. he finally got my two dogs and immediately said «Ok Claire get your stuff so you can finally get out of here» (I was there at 5:15p, they close at 6p by the way). Well hello to you too.
This guy is obviously a charmer, because his next line was: «CLAIRE, PICTURE? WHERE IS THE CAMERA?» Then when my dogs wouldn’t stay still for the photo (as I warned him they would not), he blamed ME for them not staying still, saying that they are hyper because they saw me. Wtf? First of all, I NEVER said you could take a picture of my dogs (and trust me if I see them on Unilocal or FB I’m having them taken down), and secondly, if you are blaming ME for them not staying still, why didn’t you take the photo before I got there? It’s not like I randomly showed up, remember you called me to say they were ready. If getting a picture of them was part of being ready, THEN THEY WEREN’T READY.
As I was leaving, I was asking the same guy about changing my dogs’ account details; he was rude and awful and extremely impatient, and kept saying «You know, you don’t understand what I’m saying. Listen.»
Uh. if you didn’t interrupt me in the middle of my sentence, you would be able to answer my question. Eventually I gave up asking my question since he kept interrupting me, which helped me make up my mind that I’d never return to that pet salon again.
At the end of it, Claire the groomer did an OK job with the dogs cuts. not great. The cut is slightly uneven in different areas of both dogs, and quite a bit longer than I like. I would have asked her if it was possible to correct it, but the super rude guy told her to pretty much GTFO. For $ 140 total for the two dogs, that really sucks.
When I first started to go to this salon, man was I so excited to get out of the Russian Roulette of groomers routine I’d get at other places: the staff was exceptionally friendly, and all of them greeted not only me, but my dogs, as their friends and their own pups. Not this place now. The previous owner, Brian, who was always so nice, no longer works there, and has now been replaced by the man in this story, Sayed. Good luck with your new business venture, Sayed! Treating people like crap isn’t going to get you anywhere. my dogs are like my kids, and I would never trust my kids to someone like you.
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Addendum to my review, after the reply below:
1) I don’t appreciate being blamed for you overworking your own staff. I never said this appointment was an emergency and would have been understanding if ya’ll just said the schedule was full! And how am I supposed to know the industry is busy the weekend before? You apologize IF this wasn’t conveyed properly? How about. not even a mention of it on your part? You DIDN’T convey anything, how are you trying to pin this on me?
2) Are you really trying to make me feel bad for tipping generously? Paying it forward because I am assuming Claire tried her best, is that not okay? Claire was extremely sweet, so no, it was not your employeeS that were rude. Just the one, get it straight. and that one employee is the only reason I’m leaving. Despite the unsatisfactory haircut today, I still would have happily returned, had it not been for the rude conversations.
3) I’m SAD that you’re SAD and that I FEEL your staff was rude. Um I didn’t FEEL your staff was rude, your ONE staff member IS rude. What kind of customer service reply is this? Barely apologize, or acknowledge any wrong doing, and condescending on top of that?
Downgraded to a 1.

First visit with our Wheaten. They did a fantastic job and spent a lot of time making him ‘picture perfect.’ They went out of their way to ask me questions and make sure that I was satisfied. He got the full treatment and he looks and smells wonderful! Will definitely be back!

The groomers and manager were wonderful! Our standard poodle has never had such a great haircut! Loved the experience and will continue to take my dog here! Reasonably priced too.

Out of all the places I have gone to take my dog for grooming, this is the best! Completely satisfied with the whole service! I wanted a certain haircut for my dog and they actually listened to my needs.
For the price and everything that they did, it was worth it. They actually did everything they said they would, other places forget to do something.

I’m not just writing this 5 star review because our dog is now their profile picture (ok that MIGHT have gotten my attention). The long and short of it is that these guys do a great job, they genuinely seem to care about the dogs they service (they take the time to learn their names, they have fun with them, they don’t try to rush you in and out), and this is the only groomer we’ve ever taken the pups to where they actually enjoy the experience. You know how most dogs have that look of terror in their eyes when you take them to the Vet/​Groomer? Yeah, not here. Definitely worth checking out!

This is the second time we used JohnPaul Pet salon. The first time they did a good job on both our boys. A Westie and a Ruby Caviler King Charles. The second time they came out and they never looked better. Just Outstanding. We are very pleased.

Pricey, but worth every penny! They did a great job and you can tell the staff really care about their furry guests. When I dropped off my big golden they indicated they were having issues with their water system at the time and were waiting for the service tech but wouldn’t start our service unless the water was the right temp– which I appreciated. They weren’t trying to turn-​and-​burn the appointments. Lots of questions were asked to understand what services we actually needed.
They take as long as needed with each pet, if the pet gets stressed they stop and give the pet time to go at their own pace. High end equipment to ensure the best service and safety for guest and staff. This is important to me as a friend’s dog had an accident falling from a grooming table at a big-​chain pet store and now their dog walks with a perminent «hop”/limp to keep weight off that leg.
High quality products and beautiful salon. — open door policy and they allow pet parents to view services being given, they have nothing to hide. :). Although I chose not to watch since my big guy is such a baby and it would be distracting for him if I was within eye sight.
Thanks John Paul PetSalon. We will be back!

Kim is the greatest! She is the best with my cocker spaniel and always takes her time and is patient. I always have a great experience here, they are very attentive and Kim is a very experienced groomer and knows exactly what she’s doing while keeping my dog feeling safe and calm. Thank you!

Update: I appreciate their willingness to correct the bad cut my dog received. They fit us into their schedule quickly and the new cut was much better than the previous. Not only did they correct the cut at no additional charge, they also threw in a free bag of dog treats for the trouble.

Totally awesome experience. I love the **actual** salon — it’s very modern and high tech… way better than any old foofy dog grooming place run by little old ladies. This place has Madeline, a young, fun, hip groomer who pays attention to my wants and needs… as well as my dog’s. I spoke to Brian on the phone and in person, and he is fun and interesting. My dogs seemed to love it there, came out smelling like roses, and very pretty looking. I will definitely go back. I love the scent of the products by Sebastian — the same guy that has been in the hair business for ever. I went to Petsmart — 20 bucks — but not very good, and very careless workers. I had Fritzy’s come out and it was 80 bucks for ONE dog for ONE bath. This was around 80 bucks for both doggies, and I feel it was worth it. Plus I just love the PLACE. You should go check it out. Close to Stater Brothers. You can eat at Chipotle while you wait, or starbucks.

My first time here and I brought my 6 month shih tzu in for a mini makeover — they do an excellent job and I will definitely bring my little tucker in again.

Had a tour of the Lake Forest, John Paul Pet Salon and thought the place looked very clean. They have several areas set up for different steps of their grooming process. I took our two Shelties there yesterday and they look the best they ever have. They are shiny, smell great and the groomers were able to get a lot of their shedding coat under control. They were a bit pricey but they said their service should keep our dogs cleaner longer. Very friendly staff.

I visited John Paul Pet Salon for the first time over the weekend. The staff are very friendly and excellent with pets. The facility was clean and well organized.