Sav-On Drugs

Is there a negative star available? The Customer Service reeks of incompetence and apathy. My husband waited in line for 20 minutes and when he finally got to the window, he was told they were closed for lunch. What? Why not tell him ahead of time instead of letting him wait in line? Then today, they left a message saying a prescription had some issues they were working out with the doctor. We called from El Toro road near the freeway to find out if the issue was resolved and if we could pick up the prescription. I was put on hold while we were driving to Mission Viejo. I was still on hold when my husband walked up to the window to ask the question. They have no clue how insulting and rude it is to put someone on hold and just forget about them. RUDE, RUDE, RUDE!!!

The worst customer service! There is never any follow up and appears to be a serious lack of training. The associates are lazy, sloppy, incompetent. Their answer to everything is «well, you should have gotten a phone call» I have NEVER received a phone call from them. Go somewhere else!