CVS

CVS is like Target-​only not as good. It’s just a place one must visit to get life stuff done. If the people working there are pleasant it’s a good day!

Do not ever go to this pharmacy. So slow and never have your prescription ready. Every time I am in here there is an issue.

Unless I need something cosmetic or I don’t have time to go elsewhere this is my last resort used to be my Pharmacy of choice for over 10 years but they changed… turned into one of the busiest and craziest pharmacies I’ve ever been to was wait times over hours long and the lines almost near halfway to the front door to pick up a prescription plan 30 min to JUST PICK UP. I have not gone to their Pharmacy for any of my scripts in over 3 years I also found they had some rude staff working in their Pharmacy so I basically said forget it and left to Walgreens until they close across the street. Whenever I’m in here even if I’m just browsing which I do end up purchasing for the most part I feel as though I am being unnecessarily watched or followed look I am almost 30 years old a mother and never have stolen so you think I don’t know what you’re doing you’re wrong you’re profiling me and that’s wrong I’m not going to steal some $ 6 Foundation or a razor blade or some lotion give me a break and you’re not tricking me with the are you finding everything okay every 10 minutes if I wasn’t I wouldn’t approach you think you just leave me alone and if I want to shop and look at different products I don’t believe there is a law against that so back off

I can walk to this CVS but instead drive to another because of how unattentive the staff is. I stood at the register for at least 5 minutes before anyone even realized I was waiting there (how crazy!)

Took over 30 minutes to answer their phone in the pharmacy. One person at drop off and one in line and no one answers the phone. They just let it ring! You can hear their paging system telling them that they have a call. By the time I got to the pharmacy, and picked up my prescription someone finally answered the phone.

My doctor called in a prescription to this pharmacy for a sinus infection last night but because I got a shot with the antibiotic at the doctors office last night he said I didn’t need to pick up the pills until the morning. I called before sending my husband out to pick up the pills for me. Good thing. Even though the prescription was sent over last night, they said they won’t be able to fill it for an hour! That would make it 11 am. I’ve never heard of a pharmacy taking that long to fill a prescription. Lame. Not helpful tips a sick patient. I’m having my doctor move the prescription to a closer pharmacy that will only take the standard 15 minutes to fill. Not going to use this one again.

I have been getting my prescriptions filled here for about a year now and every single time I am told they have to order my prescription and it will be in the next day. I guess I keep coming here hoping one day it will change so not only have I had to wait on hold for 25 minutes before someone answers the phone but every time I get a prescription here I am told would you like to wait and if I say yes they say ok it will be 10 minutes and every time it is more like an hour tonight I was told by one pharmacist 30 – 40 minute wait and after waiting over an hour I asked where my prescription was only to be told well usually it takes 1 – 2 hours. This is ridiculous half the time I come here my prescription isn’t ready when they text me that it’s ready or it is not ready in the time that they give. If you are waiting in the store for your prescription I am sorry but you should be the priority.

Pharmacist «Ann» should be required to attend bedside manners institute. After spending hours in urgent care with a sore throat that had you wishing you could crawl in a hole and die and in desperate need of antibiotics the last thing you want to hear is, «Can’t help you. We are too busy tonight. Come back tomorrow.» Really, Ann? (Btw, pharmacy is *not* open 24 hours; only the store is)

This is the worst CVS To get your prescriptions from! I am always on the phone for 10 minutes before anyone helps me! The only reason I stayed at this cvs was because they were 24 hours. They no longer open 24 hours so I switched CVS AND COULDN’T BE HAPPIER!

Brought in a prescription here straight from urgent care. The lady that helped us couldn’t find our insurance. Had to make some calls, after 15 minutes feeling like crap, we just said we would pay out of pocket. She said to come back in an hour. We called back after 1 hour to make sure it was ready and were told that the lady who helped us was gone for the day and they could not find my prescription anywhere. It wasn’t in the computer. We asked to talk to the manager and were told they would call back but no one did.
I ended up having to wait till the next day get another prescription and I took it somewhere else. Ridiculous really!

I have never had such a difficult time getting a prescription. About a week ago I had come down with a pretty bad case of strep throat. It was the routine doctors visit, then leaving with an antibiotic prescription. I have moved to mission viejo from laguna niguel, which i thought wouldn’t create a problem. I went home, too weak to wait out the prescription being filled. I figured i would received a CVS courtesy call as i have always received one, just as i have always received one in the past. 3 hours went by.
I called, and i talked to a man who had said they have not received anything under my name. So i called my doctors office. They had said they had sent it and it they would be send it.
Sooo i called back. This time i talked to the rudest lady. She was short and rude on the phone. I was trying to be nice and direct. I understand she has a high stress job around unhappy sick people. But there’s no excuse to handle yourself in such an unprofessional manner. I have never been so offended.
I had to call my docs office for a third time, and requested the doctors office call it into the la paz store, and there was no issue, it was filled within 15 minutes.
I will never go back to this pharmacy. i don’t care how close and convent it is to my house. Go to laz location! You’ve been warned!!!

I come to this cvs almost everyday, today I came to print Christmas cards. Not only are the machines garbage, I have been waiting 45 MINUTES for someone to come over to the photo section and cut my cards. Gilbert the store manager brushed us off and had us «wait until Joanna was back from break». Please cooperate call me and I will love to tell you the issues. Thank god for Joanna. Gilbert needs a new job.

I only really come here for gift cards or snacks so I don’t really know that much about the place. I came here today to pick up some apple cider which took me a while to find. I was looking in the aisle with juices and sodas for a while until I saw that it was outside of the aisle because it was on sale. The prices here are good. The staff are just ok, sometimes they seem unhappy. The place is pretty organized and clean as far as I know. It’s an easy stop to find things you need.

Only went here b/​c it was the only 24-​hour pharmacy open on the holiday weekend– this is not my usual place. The pharmacy was busy and unorganized. The staff was nice but I had to check multiple times to see if my order was ready.

This is about pharmacy only. Slow slow slow… disorganized and although friendly staff, it’s not worth it. Be prepared. Call before and when you get there, be prepared to wait forever.

I just spent 35 minutes here trying to pick up my prescriptions for diabetic meds. They lost the prescription and told me that the one called in was for a different med, not the one that my doctor had called in… Not the one that CVS called me and texted me telling me that it was ready for pick up. They told me to wait in line again to consult with a pharmacist, I refused and told her I was not moving until I talked to someone else. After twenty minutes of almost arguing the pharm tech finally printed out the script and read it to me and realized that I was right. She had them fill it and never apologized. She told me it would be five minutes and I could get back in line to wait. The line was 15 people long…
This is by far the worst CVS pharmacy I’ve ever shopped at, but because I have to be able to have access to a 24 hour pharmacy due to certain meds, I use it. BUT they are constantly understaffed, so their team seems to be under a lot of stress, easily annoyed, unhappy, rude and just give poor customer service, on the phone and in the store. I’ve been using this pharmacy for seven months, filling at least three prescriptions here a month, and I have never had a good experience. The last time I went to pick up my insulin (they left me a message saying it would be ready after 3 pm), it was 10pm. I got up to the desk and the lady told me that it wasn’t ready and then told me that I was wrong when I said they had told me it would be ready after 3… Ok???
They’ve lost my prescriptions, filled them wrong, put them under the wrong name and just forgot to fill them.
If I call to ask a question I’m on hold for no less than 5 minutes before someone gets on to answer a simple question. They mess up the times of filling my meds and in general I dread going there because of the depressing feeling I get around those stressed out employees. Their attitudes suck, their service sucks, I feel sorry for them.

Came into the CVS in Mission Viejo to pick up some cold medicine and a few other random items. The customer service was friendly and sincere, the prices more or less comparable to Rite Aid or Walgreen’s, and the store is large and I immediately found what I was looking for… Good to have a store that is open 24 hours nearby that has anything you may need (Nyquil, printer paper, and a Phillips head screwdriver) at 3 a.m. on a Tuesday morning.

This place is horrible I’m new to the area there’s not one time that I’ve walked in and there wasn’t a line even at night late there’s a line the ladies behind the counter typically they’re slow they’re lazy and seem to be in bad moods and they don’t want to do anything for you today I talked to Margaret who decided that she couldn’t help me move my medication to another pharmacy because she informed me that I would have to wait two hours what happened to CVS with a 15 minute wait? she was too busy Took all the other pharmacy and move my medication. this place is horrible avoid it at all costs

The customer service at this pharmacy is the worst. It must be a horrible place to work because all of the employees are very unpleasant. I have never gone in to pick up a prescription and not had to stand in a long. Then to have to deal with an unpleasant employee makes me not want to come back.
I have all of my prescriptions on auto fill. When the prescription runs out they never take the initiative to fax the doctor for an authorization. They always wait until I am there to pick it up and then they say «there are no more refills we have to fax the doctor». At best, this is just a bad system. At worst it shows a lack of caring about their customers. This does not make me trust my pharmacy, and that is very important when you’re dealing with prescription medication.
I am changing all of my prescriptions to mail order simply because I cannot stand the bad customer service here.

The staff has been rude to me all three times I’ve been here (especially the pharmacy who belittled me about something which was out of my control). They alerted me that my prescriptions were ready yet when I got to the counter to pick them up a few hours later, after waiting 20 minutes in line, they said they weren’t ready… So I got to wait more only to find a discrepancy with the amount I was supposed to pay. Apparently she billed my insurance incorrectly and yet when I brought it to their attention… I received a blank stare followed by a nonsensical response. I figured the $ 20 extra was a small price to pay to get out of there with my sanity in tact. Oh… and take a look at the photo of one of my prescriptions… I never knew you could take cough syrup in the form of a tablet…