Elite Nails

Awful customer service. They have a basic pedicure advertised but after you’re sitting in the chair they ask what kind you want and the menu card only lists much more expensive versions. Then they are all Vietnamese and I’m half Vietnamese and understand the language though I don’t look Asian and it turns out they are all speaking so rudely about customers and making fun of them right to their faces without them knowing.
Lastly I took the color I chose and was dabbing some on my little girls nail because she was being so patient and waiting quietly and another women came over and was so incredibly rude and grabbed the polish away and walked away shaking her head up and down the store like I was some thief. She’s 4 and has nails the size of a pinhead. Seriously? That’s how you treat customers?
I’ll never come back and I recommend you don’t either unless you enjoy them laughing behind your back!

I was so disappointed with everything at Elite Nails. I went with my friend the day after I got engaged to get my nails done so they would look nice to show off my new ring. I got the shellac manicure with was $ 35 (already seemed a little expensive, especially with tip). When she was done, it looked just ok, not as good as any shellac I’ve had before. The next day, 3 of my nails chipped! Now, a week later, every single nail is already coming off. I could have just paid for a regular paint job, or better yet done my own at home. So disappointed and bummed that my nails still looked awful to show our families my ring.

I’ve been coming to Elite Nails when I’m in the South Bend area. There is never a wait and they do a great job. I’ve had their deluxe spa pedicure and it was amazing. It is very clean and decorated with a stylish posh décor.

Absolute worst nail salon I’ve ever gone to. Asked for a French shellac manicure and a color change for my toes. Had to ask to get my toenails clipped during the color change. Dipped my full fingers in acetone when removing my old shellac, which dried my cuticles out and made them sensitive under the UV lights.
But that’s not why I’m writing this review — she damaged my nail when scrapping the old shellac off, and when I brought it up she brushed it off. I brought it up again when I got my bill and asked for a discount in a normal tone of voice. This resulted in another employee coming over and SCREAMING at me, «What are you going to do when I take it off and it’s still there?» She obviously didn’t understand what I was talking about so I dropped it. No discount, terrible customer service. DO NOT go to this place, I’m shocked they’re still in business.

Terrible service. If you purchase the mani+pedi but NOT the deluxe, they just scowl and rush through every part of the deal. $ 38 is a great deal for both combined but I seriously could have had a more relaxing experience doing this at home for FREE! If you come, prepare to cough up more money for the more expensive package if you want decent service or else, stay home. I didn’t get the name of who did my nails but she had a big flower tattoo on her left chest. watch out, MEAN and terrible service.

In any other city I would give this place 2 stars, but the salons in the Elkhart area are the worst I’ve ever seen so this place is as good as is gets as far as I’m concerned. Basic pedi — $ 28, shellac mani — $ 35. When I said wow, that’s pricey he told me the rent is $ 12,000 a month and you get what you pay for. My pricey mani/​pedi was subpar at best. I no longer get my nails don’t in Indiana.

Great collection of nail colors, clean, and relaxing overall experience. I was very happy with my pedicure and the service. Though the wait was pretty long (~45mins, go hang out in the mall… they’ll call you when it’s your turn), the pedicure itself was pretty quick. A bit on the higher end of the price scale, the most basic pedi is $ 28.

My mom, sister, and I have come here a couple of times and I’ve never been very impressed. Fortunately for Elite Nails, there isn’t much competition in the area.
On yesterday’s excursion, however, a female staff member hit a new low that will prevent us from returning in the future. After waiting for an hour in the foot-​soaking seats (we were told it would be no more than 10 mins), 3 staff members were finally free to help us. I was lucky to get a friendly, outgoing guy who did a fair job. My sister, though, was being helped by a woman who asked her, «do you want the callus treatment? Your feet are too callused.» I know my sister gets pedicures regularly so her feet are actually smoother than most. The rudeness of the question was enough for her to be understandably unhappy with the service. But then, the woman decided she shouldn’t have to scrub her feet for more than 30 seconds. I suppose she also told the woman working on my mother’s feet, because she didn’t get the standard pumice scrub this time either. The rest of the pedicure was a sloppy race to get it over with, and the female staff members continued to be cold/​rude until we left.
I don’t expect to be best friends with my nail tech, but I do expect a relaxing, pleasant experience. Elite Nails has proven one too many times that they can’t even consistently offer that.

They are the best! Everyone is so nice, always smiling, Heidi the manager there always does my nails, and I have never had 1 complaint! Reasonable prices!