Payless ShoeSource

Wow, this place is a joke. I went there today to get tap shoes for my daughter. Online it said they open at 10am. I called to see if they had tap shoes in my daughter’s size and their phone rings 3 times and a fax machine screams in your ear.
I drove there around 10:30 and the place was closed. Lights off, doors locked… but it even said on the door they open at 10:00. I ran a few errands and came back at 11:30. Nope, still closed. There was an upset lady in front of the store as well who also left. We ended up driving to Rancho Cucamonga for her shoes and I’m glad we did. I wouldn’t want to give my money to such a horribly run establishment.

If I could give negative stars I definitely would do so. I don’t expect a whole lot from an employee at a retail establishment like this, but the female clerk I dealt with today was completely bitchy. Unfriendly doesn’t do her justice. Her lack of care demeanor just confirmed I will never give this store my business again. Whoever clerk #6474 is, you suck.

I went in there 2 days ago to buy a cheap pair of tennis shoes, because I am 9 months pregnant and my feet are swollen. I finally found one pair that they actually had in the size I needed and went to pay. I ran my debit card and entered my pin, and then we waited, and waited, and waited… Then the clerk told me that she would have to restart the computer, that it froze up all the time. I said okay, and waited. That did not work so she said she would completely have to unplug it and start it again. At that point I needed to go, so I just asked her if I could come back in the morning, and restart the transaction and she said sure no problem, that she would make a note and that she would leave my coupon (that was only good through that night, but she would have them honor it). I asked if the transaction went through and she said no. The next morning as I routinely checked my bank account, I saw a pending charge for the shoes that I did not leave with! I went back over to the store and the manager– Jude, very flippantly told me that this happens all the time with their computer and not to worry, that the charge did not actually go through and that the charge would fall off my account in 4 or 5 days. I told him that was not an acceptable outcome, as I had never received any merchandise, but there was a hold against my funds. He called corporate, and they said almost verbatim what he had said and told me to call my bank. I then called my bank and they told me that in fact it was the merchants fault, and that basically the merchant cold have gone back in and done a reversal, but at this point, I would need to wait 2 more days and see if it dropped off. So, this morning I checked, and the charge had actually gone through on my account! I called the store– Jude told me the same thing as before, that it was not the store’s fault, and that I need to call my bank. I called corporate, and they told me the same thing as well… call my bank and file a dispute. I have now spent almost an hour talking to my bank and filing a dispute, to which I was told «Unfortunately, they can come back and say that since you entered your pin, you must have gotten the merchandise». So basically I may be out of luck and out my money (which thankfully was only about $ 19– but still $ 19 that I did not want to DONATE to payless!)
BUYER BEWARE! If you use your debit card here– their computers apparently go down all the time and you may lose your money!