AT&T

Don’t purchase your iPhone with them when I did back in May the guy who sold me the phone removing the insurance an I had problems when OHINE was stolen then they would not help transfer it an when doing at home it deleted half my contacts.
Now with replacement of phone call for help an service is horrible wanting me to reset my pass word again when I just did it when OHINE was stolen.

I can’t stress enough how much I hate this store, one employee made us go all the way to the rancho store for something that store doesn’t even help with! All the employees stand around and bullshit all day makes shopping there uncomfortable, all young guys with nothing to do but lean and hover around the front desk like it’s lunch time in jr. High. But I’m giving a 5 star review for Stephen! He was amazing helping with everything, the best customer service I ever received at a cellular store. If you go in ask for Stephen he will help you and explain everything to you!!! The rest are just useless.

I would give less than a star if possible. This is not an AT&T store. It is an authorized retailer and that is a big difference. AT&T will not stand behind this store with customer care. BUYER BEWARE!

We tried to buy a new phone and were waiting for an hour. Marcus tried his best but was a new employee. No one else in the store came to help and he couldn’t get the phone activated. I can’t believe that he didn’t get help. We never even got the phone and ended up leaving without purchasing it. Will not return to this location due to poor customer service

I called ahead fearing the place would be packed based on other’s reviews. I walked in around 2:30pm and I was immediately greeted by all employees with «Welcome» and eye contact. There were 6 associates working — 4 with other customers — Crystal asked if she could help me. I explained my iPhone had been stolen the week before and wanted to temporarily connect my daughter-in-law’s Sprint iPhone 5. She tried putting a new SIM card in, but the Sprint phone needed to be unlocked. I was eligible for an upgrade anyway, and so was may husband. So, I told her if she could cut my bill, I would get new phones and continue with ATT. (NOTE: I tried Sprint’s ‘cut bill in half’ and was quoted $ 12 a month MORE with new iPhone 6 at the Sprint Store in Norco!!)
Crystal reviewed my data usage and along with another associate, discussed what would be our best option. We had to wait for my husband to arrive to set his phone up, so Crystal helped another gentleman. As I waited (for almost 40 minutes), I noticed how quickly others were served — with a smile on everyone’s face, btw. The crowds came and went. There were moments where there were only 2 customers in the store and times where there were 14 customers. Crystal helped the one gentleman the entire time I was waiting, so I can see why others might complain about the long wait. This guy had an OLD iPhone 4 and she patiently walked him thru getting his new iPhone 6 up and running. I was very impressed with the service here. Admittedly, I was worried, not being a corporate store and the earlier reviews. BUT, I walked out of there with 2 iPhone 6 Plus AND cut my bill by $ 25! LOVE the new iPhone 6 Plus.

Great customer service!!! All the people there are awesome and polite! They go the extra mile to satisfy their customers!

The best customer service ever! I been going there for two years, and these guys will do anything to make things smooth and easy with any transaction done in there store! Spencer been helping me out and he is an awesome sales person! Also the store manger is very nice and helpful as well!

Great Customer Service!

I walked in after having issues with AT&T online as well as calling customer service. I had actually cancelled service. Spoke with Bijan and he was very helpful and was able to set up my AT&T service again. I would recommend seeing Bijan with any concerns you have with AT&T.

If you go in ask for BIJAN I believe his name was. He is very helpful! Answered all of my questions and helped me and 2 other family members get phones 40 minutes after they closed. He was very awesome and had great customer service! BIJAN is the best in there and he will help you with everything you need. I was very happy with his customer service that’s why I give that store 5 stars because of him.
Ps. Do not get the Asian guy his customer service is horrible.

I just walked into this place to look at cases for my Iphone, I don’t even have AT&T for any of my services. The rep who assisted me was incredibly knowledgeable about the various networks as well as the devices themselves. He assisted me with my purchase and gave me so much more than just a case. Everyone who worked here was so nice and funny too! I will be returning to this store once my contract ends with my current provider!

AT&T overall bad reception in Eastvale, go elsewhere if you want good 4G connection. I never have good service in the area with ATT. Verizon people never have a problem loading videos or dropping calls when they are with me. Bad store also i came in to fix an issue with my contract and they put me on the phone with a rep i mean i could of done that from home why the hell would i come to the location if they were gonna put me on the customer service line anyway. Dont waist your time with this provider or this store i will be changing providers as soon as my contract is over.

I’ve heard bad reviews at this location but I always come here and have Travis help me. He’s the best, the others seem lost…

Omg horrible. Not to mention the bad service in this place. But they actually told the customer to return a MiFi device and cancel the service and they send the customer accross town to return the items. They are not a good representation of At&t. Their knowledge is horrible. They completely break company policy by telling the customer malicious information to hurt the customer and their company.