XpresSpa

With a 2 hour delay due to weather I thought it would be nice to spend my time wisely and get my gel polish removed and freshen up my nails with an «express manicure» but did not realize that due to staffing levels maintained in the Minneapolis airport that a walk-​in manicure with 2 hours to complete a manicure is not a possibility. I was first directed to the Xpress Spa location on Concourse C where they assured me that they could not possibly begin my manicure in time that I would be able to make my flight time. They suggested I try the other two locations. By the time I checked at the main mall and then to Concourse F (4 persons at the register but no one to do a gel polish removal) I returned to Concourse C to learn that the staff was down to one person with no customer but she also could not start the soak of my gel polish. I would need to wait at least 30 minutes for someone to return to the station who could soak off my polish. By this time the removal of polish would push me to the end of my available time and I would still need to walk to my boarding gate.
Needless to say — I left from MSP after a 2 hour delay with the same polish I had arrived with.
This in my opinion is unacceptable management of three locations within one of the busiest airports. Apparently, it is possible to cover overhead, meet payroll and make a profit by accepting one client every 90 minutes. Xpress Spa is not the correct name for the service I observed this evening.
Thank goodness I have a fabulous spa at home that will take a walk-​in along with scheduled appointments, provide fabulous service and have everyone complete and on their way in less than 90 minutes. I will not give Xpress Spa another try even though I am in the MSP airport at least once per month. Count me as the lost forever client.
Robin Zweifel

The chair massage I received was amazing, Sean is fabulous. His shoulder manipulations are very effective. What a perfect use of a lay over!

I went for a 30 minute chair massage at terminal F (near gate 6). I was lucky enough to get Carlo. Best massage ever. Deep tissue massage was amazing. Next time full massage with Carlo!

Had an early arrival at MSP. Stopped for a mani, pedi and blow out. Heidi was terrific. Great service. Reasonable prices. Clean salon.

What’s up with the reviews!!! This place is AWESOME! Seriously what a great idea for the airport! Ok so my flight was delayed an additional 2 hours for a grad total of a 4 hour layover in Minneapolis. After grabbing a bite to eat I was bored out of my skull and super tired.
I walked by Xpres Spa and saw several people getting back and foot massages and seethed with envy! My turn! So I walk up to the service list and a super nice guy named Carlo greeted me. He went over all the options and I decided on a 30 minute foot massage. Good choice:)
I was sat in a massage chair that was much better and stronger than the ones at my traditional nail salon. Carlo promptly started my foot massage. I had a nice conversation with him and was loving the massage chair and massage. He also offered to plug in my phone to charge at my chair:)
30 minutes later we were done but Carlo told me I can stay and enjoy the massage chair until my flight departs… umm AWESOME! He then got me a nice warm blanket and some water to relax!
This is a must for every airport! Seriously, it takes all the stress off flying! Thank you Xpres Spa and thank you Carlo!!!

Stood in the C/​D concourse spa for nearly 10 minutes while the sole employee ignored me and continued working on a blow-​out. When she finally acknowledged that I was standing there, I asked if she was the only one working there. «Yes.» Then turned back around. No «How can I help you.» No «might I suggest another location.» Nothing.

I have a three hour layover and decided to stop in for a mani while I waited. Initially told there was an hour wait, so I agreed to grab coffee and come back to read in the meantime. While I was gone FIVE MINUTES I came back and there was someone new working and she told me I would now have to wait 2 hours. She was extremely rude and had a huge attitude and I was instantly thankful I did not give them any of my money. Also I didn’t know there was a fee for removing gels (read a post on here) which would have made me extra angry. Just stay away and find a better use of your time!

I had around 4 hours to wait for my plane at MSP– so naturally I wanted to spend that time decompressing from spending a week with my coworkers. There’s several of these kiosks located throughout the terminals. All of them are understaffed. Since they only have one or possibly two people working they have serious wait times. The staff directed me to other locations in the airport but after walking over to those– they also had wait times. A much simpler solution would be to call– but the staff is to busy to do this. Sigh.

My experience here was a lot better than my one in JFK Airport. Heidi was so sweet and her and Beth definitely helped pass the time pleasantly. Thanks guys :)

I had about three hours to wait in MSP. I decided to stop by the XpresSpa and they said that they could do a no-​chip manicure in about 45 minutes. When I came back, I waited about 10 – 15 more minutes before they actually seated me. Since I was getting a no-​chip, there was no additional charge to take off the no-​chip polish I had on.
The nail tech Debbie was very nice and the reclined massage chair where I was seated (during the manicure) was very comfortable. Overall, my nails looked great when I left, but were peeling about a week later (when I’ve had most other no-​chips last about two weeks). Also, they offer a crew discount, which is nice for airline people like myself.
Would I go back in a pinch — yes. However, I’d be more likely to get a normal manicure instead of a more expensive no-​chip, since it didn’t last as long as expected.
Overall, I was grateful to have the option of XpresSpa in the airport, but I wish that my manicure had lasted longer.

My nails are all did and I feel fancy!
Stopped at the location in concourse D for a quick polish change. What a delightful (and productive) use of pre-​board wait time. Not only that, but the manicurist, Beth, was AMAZING. Hands down (pun intended) one of the most magnificent ladies I’ve had the privilege of doing my nails. She was fast, yet thorough, meticulous, thoughtful and very aware of my time restrictions. I could make a real habit out of this… will definitely be back!

Initially went to location on concourse F. Was immediately greeted but when I said I wanted massage and pedicure was told I needed to go to other concourse. At concourse D it appeared to be unstaffed, was truly understaffed. Michelle and my massage were lovely but pedicure was poor. Callouses still on feet, nails cut too short, filing was painful and polish was lacking. Area is obviously understaffed. Don’t appreciate that staff must ask if you want to add tip added to bill. Should be able to determine this seperately.

Jennifer at the F Concourse location is the best! Very professional and accommodating. Thank you for a relaxing hour!

This was a great experience. 3 hour layover has never been so comfy… The staff was incredibly hospitable from the moment they caught me looking at their menu.

Was told the express manicure would take 20 – 30 minutes. Sixty minutes later, I left with the worst looking manicure I’ve ever had. And I had to run to catch my flight. Complete waste of money and it looks terrible — bubbly, lumpy paint and the color doesn’t match the sample.

walked in at 5pm for a manicure, was told to come back at 6pm, came back at 6pm and they had taken someone else so they told me to come back in 45 minutes. — no thank you. Very poor service.

I travel a lot for work and have had my share of airport pedicures. This was the worst one ever. 1). Wasn’t acknowledged when I walked in and spent time looking at the services menu. This happened to the 7 other people who walked in after me. 2). The woman giving pedicures was sweet but all over the place with tasks, etc… In an airport it’s about delivering a service quickly and efficiently. XpressSpa did neither of those.
She filed my nails too short and the application of the polish was sloppy. I had to have her re-​do a couple nails a few times and they still didn’t look right. Downright awful experience.

After arriving at the airport, my flight was delayed an hour and I suddenly had two hours to kill until boarding. As I wandered around the main concourse, I happened to see the kiosk for XpresSpa, and just as I was wishing I could get a pedicure (my nails were chipped badly). The lady at the kiosk was so nice, and answered my questions and even called ahead to the actual salon in concourse F to make sure they would be ready when I arrived.
Once I found the correct location, I did have to wait about 10 minutes, even though I had an «appointment» from the lady calling ahead. I thought that was odd, since they knew I was on my way, I figured they would be ready when I arrived. I also had to get the attention of the lady working behind the counter, as she was engrossed in a personal call when I arrived and had to wait for her to acknowledge me: –1 star.
I had Melissa as my manicurist, and he did a great job. I had originally asked for mani/​pedi combo, but was doubtful she could do both by herself in an hour. She was so sweet and asked what I wanted first, in case we didn’t have time for both. Of course, my toes were in desperate need of attention, so I asked her to start there.
I had the express pedicure, so nothing fancy, but the foot massage was heavenly! My toes are clean and shiny with the OPI polish I picked out, and I’m just about as pleased with the outcome as I could possibly hope to be.
I decided to forego the manicure to be sure I had time to make my flight, but I’m sure she would’ve done a great job with my hands as well. If I’m ever stuck in MSP again with time to kill, I will most definitely be back.

Just had a chair massage, $ 40 for 20 minutes and you get free massage chair before and after! Massage was good but tough love for sure. I feel like some things were definitely worked through.

Had time to kill before my flight out of Terminal C.
The staff were thoughtful, pleasant and made sure I was comfortable.
I signed up for a 20 minute neck and shoulder massage and on the spot was able to extend it to 30 minutes. It was a perfect way to take care of a lot of stress and tension after a day of meetings and before headed on a late night flight home.
On top of that, I left my coat and the manager Teresa and her staff couldn’t have been nicer in helping me coordinate getting it back. Offering to ship to me no less!
I will definitely make this part of my routine when possible since I’m in MN often.