Verizon Wireless

I am fed up to the back teeth with Verizon and it’s outrageous rates for the privilege of using its admittedly useful home wifi gizmo. What’s got me going is that originally I was led to believe by Radio Shack, where I bought the blasted thing, that I would have unlimited service. I was not told that I would be paying a per-​gigabyte rate instead of download speed rate. Didn’t discover that until the first bill came through, which was after I had committed to a two year contract. My problems all came to a head this month (August ’15) when I discovered my wife and I had somehow blown through our 20 gig monthly allotment within ten days of our monthly reset. Those 20 gigs already cost us $ 130, and now we have overage costs of $ 15 per gig. Now, the thing is that we’re retired. We don’t game; we don’t watch tv or films online; we don’t even click on FB videos!!! So, just how the devil have we gone through so much data??? Tomorrow we’ll have a new system, and I will never use Verizon for anything again. And I certainly won’t recommend them to anyone.

BEWARE! This store is awful. I live downtown and have been in this store several times for help and they continuously send me away with elementary fixes (ie: restart your phone, soft reset, etc). I was in there today and they told me to go home and wipe the phone or call Apple. I told the customer service associate I have been paying for insurance and have done everything you have instructed me to do and my phone still shuts down at 40% battery. He said, «insurance is for a lost or stolen phone, not for us to fix your problems.» I was flabbergasted!
I have been into other Verizon stores and have never been treated so poorly. I never understood when people threatened to move companies because of one little problem… but now I get it.
I travel domestically about 85% of the time for work and need a phone that works. This store could careless. Oh by the way, that was lucky number 6 time I have return to the store with this same issue and he sent me away again. Our contract is up in January and I don’t expect us to be return customers. And it is unfortunately because we have been with Verizon for years.
If you need help with your phone, trust me, do not get it at this location.
Thank you for reading,

Horrible experience … Just because I speak with a Southern Accent does not mean I am Stupid! I went in with problems with my I Pad which I purchased from Verizon and has service through Verizon. There is a small «very small» crack at the top of my screen, that you cannot even see when it is in the case but that seemed to concern him more than the fact than the battery would not stay charged. He told me there was nothing he could do and he gave me a 1 – 800 number to call. Gee thanks… I am out of town on business and they are going to help me how??? When I left he said in his best degrading voice — Thanks Sweetie! I turned around looked at him handed him my business card and said in my slowest Southern Drawl — That is Senator to you! I doubt it really mattered to him but I have sent a note to Verizon.

Very helpful. I am working in this bank in this town this week and it happens my cell phone starts misbehaving. I can’t figure it out. I go to one store (okay kiosk in BJ’s Warehouse, but he is a Verizon employee, not an authorized dealer) and he can’t figure it out. I walk into this store expecting us to try to figure out how to deal with this phone under warranty, but she must have seen this before because the woman who helped me had it making all kind fo noise within a minute or two… even while I babbled as she fiddled with it.
I love this town. I find people to be friendly and helpful. This store is no exception. After feeling as if I just dodged another cell phone bullet I hopped across the skyway to Caribou for a celebratory dark chocolate mocha. Yeah, I needed a cup of coffee and had my reusable cup in hand, but this was cause for celebration even if it was consuming chocolate and calories I didn’t need.
Thanks again for finding the strange setting that was set wrong (undoubtedly by my left buttock while the phone was in my pocket) and putting it to a correct setting.

For me, this location is convenient since I work nearby. However, every time I go in (which isn’t often) I’m always turned off by the coldness and what appears to disinterest (from the sales reps) in providing assistance.
I recall going in once with the plan of getting a new phone and it was about 6 mins before anyone bothered to say Hello and offer assistance. Meanwhile, there were 3 employees gathered around 1 register helping 1 customer. I was right by them holding the product that I had an interest in, waiting… waiting…waiting! Normally, I have no problem, walking to a rep and requesting help, but sometimes I like to test the level of service and these reps failed.
Well, today I went and the service was just as poor as usual. I went in to look for a new phone and ask a few questions. No one greeted me, but somehow I noticed that customers who came in right after me were. Then as I browsed around, the workers who were free and not helping someone else stood around and did what they do best… ignore that I was in need of help. It took about 5mins before someone said do you need anything (not, May I help you). Just like last time, they failed again.
I recall when the service was actually friendly and the employees seemed to care about representing their company in the best light; that was about 3 yrs ago. As for the sales reps currently there they either don’t care or they practice selective customer service which results in helping people who look a certain way or are dressed a certain way. Sorry, but that’s unacceptable! I’ve contacted the Headquarters about this in the past, but it doesn’t look like anything has changed.
I look forward to when these reps are replaced with new ones, b/​c honestly their behavior leaves me uncomfortable with entering Verizon stores as a whole.

Overall, Verizon Wireless is an awesome provider. I have had few issues since I switched to them a couple years ago, and any time a problem has come up (either with a phone, battery, or billing) they’ve always taken care of it with a smile. I’ve stopped in at this skyway location a few times since it was convenient, and I’ve had a mix of experiences. All in all, they have been very positive. The only reason I can’t give them 5 stars is because a few days after we upgraded a phone on our family plan, we went to the Roseville location and upgraded the others on the plan and were offered some accessory bundles at a really great price. On the previous visit to this location, what accessories we purchased were only offered at regular price. So, perhaps the person who helped us wasn’t aware of the special. Also, there can sometimes be a bit of a wait if you come by during lunch or right after work since the store isn’t as large as many of the other locations around the metro area.
In short, I would highly recommend Verizon Wireless, but I would recommend the Roseville store (on Fairview) if you want the best service in the Twin Cities.