I got my new phone in the mail and, as I am too tech-tarded to figure out how to get the contraption to work, I thought I’d see if I could get some help at an actual AT&T. Thankfully, there is one in the skyway so I could use it as an excuse to saunter on down the street. A nice chap greeted me at the door, and instead of annoying me with specials or trying to talk me into something, he took me straight to the help desk where a rather capable-looking fellow stood. I explained my plight to him and he, in less than 5 minutes, had saved my numbers to my old sim card, plopped it in the new phone, and had me up and running. He also kindly explained what to do with my old phone and(this is the clincher) gallantly took my juvenile Hello Kitty phone strap off the old phone AND put it on the new one for me. For some reason, this simple gesture was ridiculously touching. I think I may be in love with him. I will definitely come to this AT&T for whatever debacles I end up having with my phone from now on. Wait for me, Steve…