Macy’s

Let’s start with the fact that this store looks closed from the outside and we almost didn’t try to walk in. Then we can move to the info that there was such limited staffing that we had to grab a person trying to sell Macy’s credit cards (apparently do not get one, because you won’t be back) to direct us. Between terrible to non-​existent signage, no places to pay — and when you found a POS there was a ridiculous line — to not a single staff member to help you in any department, you can be sure I will avoid Macy’s from now on. Ended up going down a few blocks down to Target to shop.

Visiting from out of town with my wife. Decided to check out Macy’s in downtown. My wife finds a pair of shoes on the clearance rack. She asked the clerk for the other shoe so she could try them on. The young lady on her didn’t speak to her but took the shoe and went to get the other shoe we assume. A few minutes later she shows up and again without speaking to us handed us the shoe box. Didn’t help at all. Didn’t ask if we needed socks. Didn’t ask how the fit. She just left. My wife decided to buy the shoes and when I went to pay for them the girl told the clerk I went to that we were he customers. I told her no we weren’t. She didn’t deserve commission because she didn’t help us. Disappointed with this Macy’s.

Took the kids here for pictures with Santa. The photographer was a total dickhead, and Santa dismissed the kids. I understand it must not be the easiest job, but you chose it. I will definitely NOT be back, and I will be letting other parents know about the crap experience we had. Bummer. We left without purchasing a photo because they were so terrible.

I am always a fan of urban downtown Macy’s, and this one kept my mouth smiling and my wallet open. Right now they have Holiday Lane, which honestly makes me feel like I am at some fancy North Pole; Christmas decorations, cards, and gifts galore! It has multiple levels and security is present which is nice. I will come back again and again as it is within walking distance to my residence.

I needed a suit for a wedding same day. Didn’t think that was possible. They got me my own personal shopper and it came out pretty sharp. What more could I ask for.

I constantly walk through here on my way to and from work. I think Macy’s specifically chose this spot as a skyway hub to catch people. It’s a great tactic actually. I’ve gotten quite a few things from here thinking I was only browsing.
Last week I bought myself a fabulous mattress which I had needed to do for a while. I worked with a great rep who showed me some brands and types of mattresses I was looking for. It was a great experience. I actually opened a Macy’s card finally and got 12 months no interest for the bed.
Great deal and great service. Macy’s is my go-​to for so many things. Check them out on Saturday when they have a lot of sales.

I have been here several times mostly for clothes shopping. I think this is a great location for such a good quality store. I love that I can walk in here and count on having high quality materials here.
The employees do a fantastic job at keeping everything clean and organized. I have not had many issues with clutter or overall cleanliness. I have always felt comfortable setting foot in here. Some of their sections can be difficult to find and access, but once I find them, everything after that is okay.
The employees are friendly and often go out of their ways to please their customers. They are helpful with answering any questions I may have, giving me suggestions according to what I am looking for, and pleasing their customers. The customer service representatives appear to be knowledgeable of the materials by where they work.
My only issue with this place is that the selection has gone downhill in the last few years. There have been times that I had to walk out of the place because I did not find what I was looking for.
As long as this place continues to do a great job at pleasing their customers, I will continue coming her when I am in the area. Although, because of their selection issue, I prefer the Edina location over this one.

Went into buy a business suit jacket and found it. If you’re willing to spend one hundred dollars, then you can’t go wrong with the Calvin Klein career wear. The downtown area is under construction so between the pedestrians that are unable to walk on the sidewalks and some of the streets, downtown looks like it’s a lot to be desired… The Macy’s itself was great addition to downtown. It’s small.

After a terrible delivery service I had yesterday with IKEA, I am pleased today with my experience with Macy’s. The delivery guys were at my place even before the delivery time. As I was not home, they patiently waited for me. They were polite and nice and got the job done in less than a minute. Thank you Macy’s!

Busy, Crowded, and the elevators are generally a pain in the rear.
I do like that they have the flower show here though! What a great event! I was so pleased it was open on my recent trip to Minneapolis.
Seriously though.
Pay attention to the elevators.
That last one on the left is a sneaky express elevator.
I’m generally observant, but many more patrons than just I made this mistake…
you’ve been warned!

Customer service at this Macy’s is consistently terrible. Sales clerks are either absent or too busy chatting with each other to notice customers. Crappy service especially sucks in the jewelry dept since you merchandise isn’t self-​service. If there was an option for zero stars, I would choose that instead of 1!

I wandered into Macy’s 1^st floor on my first exploration of downtown Minneapolis.
Holly, on the hat check-​out till spent the best part of 45 mins chatting to me after I’d quickly found and bought a stylish felt cloche hat for only $ 15. Holly gave me advice on places to visit and talked of her earlier careers.
So friendly. like being in a small town. Not many other people in the store.
The store is the size and location of an impersonal big brand, glitz, high traffic store. The feel of the contents is 1970’s store run by your grandparents. Not hot stuff. But if, like me, you’re not in a hurry, you prefer to be in empty places, you like standing around listening to people, then this place may be for you.
It already feels and looks like it’s from the past, but not yet an antique, inside. I wonder whether they’ll modernise it or hold out for a genuine retro-​chic revival in department store styling?

It is not a bad place, but I went there at 8:00pm on Saturday, which is open hours on Unilocal,it was actually closed. They close store at 8 o’clock on Saturday. I think they should take more care of what happens to their own store.

My rating is for the Macy’s Flower show which I just attended today… which is AWESOME! The Flower show is called «Art in Bloom»… it smelled amazing and it was a wonderful experience. Definitely recommend! They seem to have some kind of show all the time on the 8^th floor, most notably during Christmas time. As for the rest of the store… the shoe repair is WONDERFUL and amazing… a variety of dining options and foods available for lunch and dinner in the basement. a variety of clothes and shoes selection that’s awesome… the furniture department is wonderful… Lots of great memories for me here at this store… one of my first ventures of Minneapolis was here when it used to be Dayton’s…nearly twenty years ago when I first got to Minneapolis from Japan to attend college! I attended and graduated from the Univ. of Minnesota by the way…

I just tried to cancel receiving their 132 page catalog, what a waste of paper. I first emailed, with all the pertinent information, the customer service dept. They replied that they couldn’t help me and that I had to call their advertising dept, and supplied that number. I called 4x before giving up, I kept getting a recording saying they were closed… at 11:00AM on a Friday? I then called the Customer Service Dept and because there are no promps to lead to Advertising Dept, and pressing «0» doesnt work, I had to call the accounting dept. Then of course they had to transfer my call.
The entire process took up way too much of my time. And I can’t believe the Customer Service Dept couldnt handle this.
I can’t imagine how much their business has whittled away since the acquistion of Marshall Fields. And to find a sales person ON THE FLOOR to assit, that doesn’t exist anymore. The only help is at the REGISTERS. I recently waited in line for 15 min just to ask a question. Ridiculous! And they wonder why they are struggling?!
To bring back M-​F, wouldn’t that be awesome! Too bad the current generations don’t even know what they are missing. And yes, I do online shopping too.

I’ve been to the Macy’s lunch counter several times, and this is what I’m reviewing. They have a salad bar, soup bar, hot entrée counter, pasta bar, sushi, sandwiches, desserts, pizzas, hot sandwiches, and a Leeann Chin, this is the place to go if you ever are feeling indecisive about what you want for lunch if you work downtown. Everyone is very sweet and they care about their customers.

The café in the basement has an excellent made-​to-​order salad bar. I love shoe shopping there. The Bear Trap sandals are AWESOME BEYOND COMPARE! With walking to work every day, the comfort of these shoes can’t be overstated.
It’s weird that the women’s items (clothes, shoes, makeup, etc) are split among so many floors. It would make TONS more sense to move women’s to the skyway level. The music conflicts among departments to the point where you can stand in one place and hear at least 3 very different styles. The clothing is just ok. I had a super hard time finding anything that fit and a lot of clothes were mislabeled on the hangars. Nothing more frustrating. Everything feels overpriced and like a general retailer. The décor needs a major overhaul and it would be great if salespeople were more evident (good at cosmetics but not really anywhere else).

Got a great suit at a great price.
Otherwise, I’m pretty much done with this place. Most of it feels like an upscale K-​Mart with clothes everywhere, no rhyme or reason to the racks and just a general lackluster and boring feel to the whole place.
The staff here is rude as hell. If you’re female or aren’t already wearing a suit or some other trendy, upscale clothing, they’ll eye you up and down and assume you’re not worth helping.
Dayton’s sweet Dayton’s how I miss thee!

This is one of the most disappointing Macy’s that I have ever been to. The store reminded me of the NYC flagship store in the way that the departments are separated on the multiple levels, but beyond that, this is where the comparisons stop.
What makes this Macy’s so bad is the lack of merchandise. I know that Minneapolis is in the Midwest and may not be considered a major player in fashion, but I can get a better selection in Indianapolis, which is a much smaller market. Another issue is the lack of directions. This store was horribly marked and trying to find where certain departments were was like trying to find a needle in a haystack. Also, trying to find someone who worked there proved to be just as challenging. If I really hadn’t have needed the item that I was looking for, I honestly would have just left and gone somewhere else.

Wouldn’t be surprised if this place shuts down soon.
The women’s clothing selection is so boring. Just… no. Don’t.
Meanwhile, the sales staff ignore you or are nowhere to be found.
The only reason I stop into Macy’s is to buy my makeup. I do this to save from having to pay for shipping online. If there were no shipping charges for delivery, believe me, I’d rather buy online.
The cute blond girl who helped me at the Dior section a week ago was delightful. Attentive, friendly and knowledgeable.
Today, when I stopped by around 4:50PM or so to buy an item from NARS –this fat filipino-​ish looking guy was on staff. He’s so busy gossiping with his friend, that it takes him nearly 5 minutes to even look over at me to ask if I needed any help. The NARS section is a very small space, and other than his friend, I was the only customer there –it shouldn’t have taken him that long to acknowledge me.
I DID indeed need help, so I asked a few questions. Not only did he act miserable to be having to help me, he was completely snobby about it too. As if he didn’t think I was going to buy anything. Honestly, why do stores hire misanthropic people for customer service gigs? THIS is how you lose paying customers honey boo.
Seriously, I’d rather pay for shipping charges than have to put up with such rudeness ever again. A-​ta-​ta and A-​toodle-​do.