Framing Solutions by Collectors Studio

My company got a lovely print from the home opener at Target Field. It was a most excellent gift for season ticket holders. :) I made a few calls to get some pricing – after big-​name chains quoted me $ 120+ (even with «specials»!), I called a couple of local places. The gentleman at the Collector’s Studio was friendly, knowledgeable, and extremely reasonably priced. I brought my print in that very day.
It has now been over a month since I brought the print in, and I had yet to hear anything. I called the gentleman up and asked for a status update. He confirmed that it had been brought in four weeks ago, and that he was off to the place where he got his supplies right now. He said he could have it ready by Friday or Saturday.
I think the main thing that threw me off was that he really sounded like he was going to do me some sort of favor by getting the print ready by the weekend – nearly five weeks after I dropped it off. He originally quoted me 3 – 4 weeks and it would be DONE. It’s been 4 weeks and it hasn’t even been STARTED.
I promise I’ll update my review when I see the final product. Everything in the store looked good, I think he just needs a little help with his customer service and order management processes. If he’s really as busy as he says he is, it seems like the supplies for a single order should have been picked up with a bunch of other orders – save when you order in bulk, right? Maybe I just don’t know squat about the framing business…