Monro Muffler Brake & Service

I bought tires through tire
and they offered a nice discount and free shipping to a local garage. Monro was the closest one. The manager was very nice on the phone. Easy to schedule an appointment. I also added on an oil change and asked them to check out a rattling nose that sounded like loose exhaust pipes. Dropped the car off early and they were short staffed. They got the tires on and the oil changed in about two hours which is what they promised on the phone. The price was so reasonable I nearly fell over. He didn mention anything about the rattling and I forgot to ask. When I drove away, there was no more rattling noise. He must have fixed it for free because I wasn’t charged for it. He didn’t try to upsell me or tell me I needed ridiculous repairs done. Honest, on time, reasonable and quality work. I’m not sure why other people had such a bad experience. I would definitely go back.

Worst service ever. Chad the manager is short, rude, and a straight up scam artist. Worst experience ever. I will never go back there and don’t recommend this place to anyone. One star seems like an over rating.

STAY AWAY! Sharks out for your money with overpriced repairs and bs hidden fees. Pay the extra $ 5 and get your oil changed somewhere else unless you want to waist 2 hours of your day while they make up bs things wrong with your car to charge you with.

I really wish there was an option for no stars because that’s what I would give them. I took my van in for an alignment and they quoted me about $ 70 so I decided to do it. After a couple hours, they call me and tell me they can’t do an alignment without fixing the tie rod which is going to cost a total for $ 450. Considering that I’m planning on driving my van to Minnesota, I tell them to go ahead and do it.
We go and pick up the van and it drives exactly the same. We call our regular mechanic and he said that our tie rod was fine and that he had checked our tie rod before he suggested we go get an alignment. My husband calls them and tells them that it’s possible that they didn’t fix it correctly. They tell us to bring it in. The whole time the guy is fixing it, he’s complaining about some people shouldn’t be allowed to fix cars. How right you are sir! They actually didn’t have a clamp on the van so that tells me they didn’t fix something correctly. He tells us the alignment is fine and that our problem is that we need new tires. He rudely tells my husband that if we buy brand new tires and our car still shakes, he’d give us a full refund. We took our van in to get brand new tires and what do you know, our van still shakes and it still veers to the left. Now I wonder, are we going to get get our full refund!!!
I would never recommend anyone to go to to this place. I was hoping I had found my new trustworthy mechanic unfortunately, all I found was a place to steer clear of.

Knowing my brakes were in dire straits, I went into Monro Brakes on Bluemound to get them fixed. I was told that both my front pads and rotors needed to be replaced (which I knew), but also my rear pads and rotors AND some other part needed to be replaced. The manager gave my two estimates, one for 700 dollars for the front and over 1000 to replace the mystery part.
I had new rear pads and rotors put on this summer and it cost 250 so I knew I was dealing with a crook. I got on the phone and got an estimate for John the Muffler Man for 250. I took my car to John’s the next day and they told me that I only needed my front pads and rotors done and my rear parts looked like new. I didn’t need any other parts.
I didn’t have an option for 0 stars but that is what I would have given them. I went to Monro last summer for an estimate on my rears and there was a different manager who was very trustworthy and honest. I didn’t get my brakes done by them at that time but I did go back for an oil change and license renewal. But I will NEVER go back to Monro again.

I wish there was an option for 0 stars. I went back to get my oil changed a second time because they were the cheapest around. The same con who sold me the first change said that they don’t have the right oil for my car. I asked why they gave me the wrong oil the first time and he said «You must’ve given me permission». WRONG! No one is that stupid. Don’t trust these guys with a dime.

I’ve had good service here before but it’s frustrating to call on Saturday MORNINGS for an oil change appointment only to be told, «We’re too busy today». I get these oil change postcards in the mail and then it is hard to actually get an appointment.