Firestone Complete Auto Care

I“m sometimes hesitant to to bring my cars to chains like this for fear of unskilled employees, but I’ve been pleasantly surprised by this Firestone location for several small repairs, alignments, oil changes, etc. I haven’t had any problems with the work they’ve done on my older import, and they were always quick to accommodate short notice appointments. Employees have all seemed friendly and their service writers seem more knowledgable than average. No complaints here!

It breaks my heart to write this review as I have been a long time customer of Firestone. If I could give NO stars, this review would better reflect how I feel about Firestone now.
Five days ago, I went to this store looking to get my lug nuts retorqued and alignment performed since I had swapped my summer for winter tires the night prior. I made an appointment and was in/​out in approximately 90 minutes. Ryan was my technician and I specifically asked them to ensure he retorqued ALL my tires as well as inflate them to the proper air pressure.
Last night, driving home from work was horrendous due to a heavy fog which significantly reduced visibility. My commute home is approximately 20 minutes on the highway and I ensured I stayed to the speed limit because I was wary of the fog conditions. After driving about 10 minutes at 60 miles an hour, my car started shaking loudly and so obviously that my steering wheel was tilted. I pulled over to see that my back right tire was hanging on by only ONE lug nut instead of five! I lost 4 lug nuts due to a crappy service performed by Ryan at this Firestone location!
Not only could I have lost my life, but I could have changed the lives of others on the road if my tire had flown off at 60 mph! Unfortunately, I spend mega bucks on lifetime alignment with this awful place… however, my life costs more than some less than acceptable service and poor quality work. Therefore, I’m forfeiting my lifetime loyalty to Firestone.
I refuse to ever go back to another Firestone again. After nearly 10 years of loyalty from me, all my future oil changes, tire rotations/​alignments and other car services will NOT be done at this or any Firestone location.
I’m disgusted at the quality of workmanship that was performed by Ryan and his poor ethic will reflect negatively on the rest of his peers.
Goodbye Firestone. I hope no one looses a life over the amazingly subpar work your technicians perform.

Speedy and inexpensive repair of a flat tire, thank goodness they were open on a Sunday. Can’t say enough about how friendly the service is, especially compared to Walmart (where I was placed on hold repeatedly and then forgotten about!). They were very careful when driving our car into the service area (my husband is picky and notices stuff like that), and even re-​packed the spare tire and tools back into my trunk! Thanks for saving me a trip to the dealer.

Picked up a screw in my tire. Having 22s, most shops won’t do the repair stating that their equipment wont support a rim off repair. These guys we super professional and had it done in under an hour! Outstanding work, outstanding service!

I took my car to this location with a flat tire that was insured at Firestone. They told me the tire just went flat and nothing was wrong with it. Was this because it was insured with 95% of the tread left and you didn’t want to give me a new free tire? Here I am back at another location with the same tire and tire wall damage from a defective tire. I should have gotten a new tire the first time! Twice the headache. There is one location I trust and it is not this one but at least they didn’t try and sell me a fake belt like another Firestone…
Pick your poison

Great service — was here for routine alignment… got me in right away and out the door in under 30 minutes. No upselling and the price was below average for an alignment. Free wifi in the lobby and very clean waiting area.
Highly recommend

Very very very HORRIBLE SERVICE. I went here simply trying to get an oil change. I was first told it would take an hour and a half to get me in so I responded by saying id come back but then they said the oil change would take an hour or so which is complete repulsing because I then later saw their ad saying it should take no longer than an hour otherwise you get a free oil change. But I was being denied service at the time so i didn’t argue. I suggests they try and work with people and set up POSSIBLE APPOINTMENTS

I found myself stuck with a flat tire on a recent weekend and needed somewhere that would be open on a Sunday. Being a frequent shopper on Miller Park Way, I was aware of this Firestone location but hadn’t heard much about it. I stopped by, was assisted immediately, and was offered a free tire inspection. After receiving the sad news that my flat was not repairable due to the placement of the evil nail I had picked up, the sales clerk went through the selection of tire options and specials. Knowing that my tires were nearing their demise anyway, I opted to buy a full set and feel like I got a pretty reasonable price compared to what I saw listed with other vendors. Despite not having an appointment, I was in and out within an hour. I was a little confused that the staff notified me that some of my fluid levels were starting to run low but that they wouldn’t be able to refill them — I appreciated that they were telling me without trying to sell add-​ons, but I noticed later that they offer oil changes and engine services. Ah well. It was actually really nice not to feel oversold on things here — no pressure to buy the warranty or additional services, and a staff member willing to compare multiple tire prices with various discount options. All in all, the staff was very pleasant, the lounge was a comfortable place to wait (okay, and so was the Dunkin Donuts next door), and it was a convenient process. 4 stars for service; 3 stars because, well, no one enjoys having to buy expensive tires, right? A-​OK, and I’d recommend this place to others.