Brady St. Futons

I doubt I’ll be a repeat customer because I’m not really in the market to buy multiple futons, but I would return.
–They had a great sale when we went. $ 199 for a futon mattress. We already had a frame and our apartment has a weird staircase that we can’t get a couch up.
–They gave us a discount for paying in cash! Always a plus to bring cash for small businesses.
–They helped us get it into our car, even though we were capable. And then the guy shook our hands. Classy.
–Best part? Shop dog! Cute little terrier who rolled over and let me pet its belly. *swoon*

I bought a new mattress from here because I wanted to buy locally and I heard good reviews. The only reason why they deserve a star is for the quality of futon I bought. They over-​charged me $ 100 and it’s been a month now with 0 refund. I’ve called 3x now, and Kurt (one of the guys that works there) told me 2 weeks ago he was writing out the check as we were on the phone. Never received a check. Called again yesterday and was told Kurt will call me back and he hasn’t yet. Also ordered a cover and never once have they called me to let me know it’s in. Finally going to the store tomorrow to pick up the cover and (hopefully) get my money back. By far the worst customer service ever. Save yourself the stress and go elsewhere.

We just purchased our 4^th futon from Brady Street Futons and it is always a great experience. The prices are reasonable, the staff is helpful and not at all hard sell, the products are high quality and the delivery is always on time. They have a huge selection of styles, covers and mattresses, so whether you want a really nice piece of furniture or a more utilitarian extra bed, you can find it here. All products are made in America. You just can’t go wrong with Brady Street Futons.

These guys rock! They made a custom cushion for my futon and it is better than I could have imagined. Exceeded my expectations!
This is the place to shop.

We are new to Milwaukee and were looking for spare furniture. We picked up a futon for our spare sitting room. The owner was extremely helpful and welcoming in the store. The delivery guy was extremely professional and funny. This is a top notch local store in Milwaukee. They have a great selection of items you won’t find in big box stores or on the internet.

I purchased my futon about a year ago versus buying online. I wanted to buy local and have a selection to choose from before making a decision. Staff is very courteous & friendly. Great quality futons a reasonable prices. This is the place to go!

I have purchased items from Brady Street Futon 3 separate times. I agree with the other reviews in that the store offers a decent selection of «higher end» wood futons (i.e. not like the metal frame dorm futons). My first purchase was of a futon living room set (couch, chair, ottoman, coffee table, 2 end tables). It was delivered within the stated time frame and the employee assembled all of the frames and tables for us. There were two small areas of damage to two of the tables which the employee assured us he would fix (new tables or repair). It never happened. The second purchase was a replacement custom made cushion for a rattan chair (from pier one), the cushion was great quality and has held up over time.
This leads me to why I am writing this review, my third purchase, fast forward about a decade… I purchased 2 side tables and a coffee table for my new living room set (I purchased elsewhere). I liked the simple design and «real» wood they had to offer in their products. I purchased the tables on 2÷3÷14 and was told it would take about 2 – 4 weeks for the furniture to arrive. Seven weeks later, nothing, so I called. They said the tables had been on back order and they would arrive soon (THANKS FOR THE CALL TO LET ME KNOW OF THE DELAY!). The tables finally arrived 3÷28÷14. I came to pick them up two days later. To my surprise they were in boxes! Now boxes are normal for IKEA, Target, or even a department store… but a furniture store? Really? How do they know the order was correct, or if there is any damage to the wood (previous experience). I paid a decent price ($ 620) for these tables and did not expect some wood in a box. Why couldn’t they just have shipped them to my house and spared me the trip to come pick them up? Or, IDK, but if it were my store and it took 8 weeks to get some tables for a customer I might just deliver them to their house myself and assemble them to make up for the wait. I stated my astonishment to the employee and he did offer to assemble them for me. I declined, not having the time (or desire) to wait. He said, «Well, I will help you carry them out to your car… to make you happy». I replied «WOW!» sarcastically. He did take a few moments to ask me about my displeasure and I told him that I could have easily ordered these tables from the internet for a fraction of the price and had them delivered straight to my house in significantly less time. He seemed to validate my statement and hopefully they will take note… but I think I will just be ordering things like this off the internet next time!

After arriving back in Milwaukee after having been out of state for 13 years, we needed a bed and quickly, as we had no place to sleep. We hit up this place as we love Brady St. and want to support local business, plus this place has been there forever. We had a great experience in the shop. The owner was very cool explaining all our options and talking up his product. We were excited to be supporting him ($ 700ish) and what we believed was going to be exceptional service and product. We had to break out the sleeping pads and sleeping bags for the first week while the futon was being made. We have no problem with it, it is firm and very comfortable. The problem was the frame, which while we were in the store got a «deal» on a returned item which just needed an extra piece. We were reassured this was not going to take long. Well, it did take long… approximately 2 MONTHS! To make things much worse my wife suffers back problems and BSF never called us back to explain what was going on, we had to do all the calling, and every time we talked to them they said it would arrive on the next shipment (they don’t make the frames there, only the futons). When the piece finally arrived they brought it over to assemble it for us and, get this, one of the support beams was chewed up by a dog. We told them this was completely unacceptable and they replaced it with no apology. Steer clear of this place if you need a frame or any customer service! Not sure how it’s been in business this long.

I had seen a bed in the storefront that I really wanted, and when my bonus came (in mid November), I went in to order it. They said it would arrive in ten business days.
I waited a few weeks, and it never arrived, and no one ever contacted me during that time to follow up with me.
When I did follow up with Brady Street Futons, they said that it would arrive at the store by Christmas Eve and be delivered by New Year’s Eve. I had guests staying with me during that time, and I wanted to have it in time for them, but that wasn’t going to happen.
I called Chase and disputed the transaction, and Chase refunded my money within 24 hours. I felt bad disputing a debit card transaction with a small business, because it costs them money, but not as bad as I felt about spending almost $ 500 on a nice purchase for my home and no one from the business contacting me about the delay.
I’m sure I’m in the minority here, but I was not happy with the way the business handled my transaction.

I bought my first futon here last year. The guy who helped me (can’t remember his name) was extremely knowledgeable and helpful. He knew the product very well — was probably the owner — and thoughtfully answered all my questions. I ended up buying a full sized sofa with arms and removable section that is added on to become the end of the bed when you lie it flat. I like the flexibility of having this extra piece so you don’t have the futon folded in thirds when not used as a bed. It is very comfy and very well built. I didn’t think the prices were that high, but I don’t have lots of experience shopping around. This store is selling quality futons, not the cheap stuff you often see in furniture stores with really cheap frames. I highly recommend their quality of products, great fabric selection and great service.

You might think that futons went the way of Dippin’ Dots and the Spice Girls (read: big in the ‘90s but now completely irrelevant, and no one really knows where they went, but no one really cares, either).
Well, you’re wrong, brosef. Sister … whatever.
Enter: Brady St. Futons
This little spot on Brady next to Brewed and across from Cempazuchi is a little gem of a store that sells, well, futons. But this ain’t no college futon, fool! These are GREAT: think a powder-​blue mid-​century modern looking pieces, or a cherrywood futon frame with elegant lines. Think custom upholstery, Klimt throw pillows, wacky in a good way ottomans, and more.
Brady St. Futons is keepin’ it real and keepin’ futons relevant, y’all.
Great for:
–apartment dwellers who haven’t the space for a huge couch, but are still seeking something stylish and classy
–office/​spare bedroom furniture
–browsing/​idea getting
And the guy working was nice, to boot.
Stop in when you’re roaming Brady St. to get an idea of who they are and what they do. Then… when you find yourself in need of a futon or a chair or a cute and cozy bag chair, hit ‘em up. I know I will based on my one-​time pop-​in.
*Apparently, the owner isn’t super keen on doing custom upholstery for items not bought in the store, but it can be done… most likely if you find something retro (50s/​60s) that’s got some structural integrity to it. Apparently, this is right up his alley.

This is not the uncomfortable futon you remember from college. Brady St. Futons sells futons with springs that make them comfortable to sit on. I believe they make most of the mattresses themselves.
We bought ours last year to replace one of those uncomfortable things. The price wasn’t cheap, but it was worth it. The store has a cool vibe, and was easy to deal with. They delivered our futon the next morning with no scheduling hassles.

We got our futon there about a year ago and we love it. Eric was the employee that helped us and he went over and above what we expected. He even special ordered a really sweet pattern for the mattress cover. They delivered it and installed it as well. I highly recommend them, it feels like old-​time small town service even though they are in the middle of the city.

I had a good experience here when I was in the throes of buying my first futon (the student discount was nice). I was moving to a studio apartment from a one bedroom and I needed a nice, classy futon that wasn’t too loud or uncomfortable. My brother bought a futon here years ago and it’s still in good shape, so I decided to give this place a try. I didn’t pay an obscene amount, but what I purchased was great quality and so unbelievably comfortable that I have a hard time rolling out of bed some mornings (unfortunately the cat likes it as well and sheds all over it in the process). But it’s a nice deal, especially if you’re a student. What’s great is that they can come to your place and set it up for you. Who could ask for better?
I love this place.

My experience at Brady St Futons can be described as both easy and pressure-​free. The salesperson was helpful and patient. (Considering we weren’t very specific as to what we were looking for, and with his guidance we found something we both love.) The delivery person arrived promptly at the appointed time, and he was very friendly. We ended up missing some washers so we had to run to the store to get those and there was a problem with a dowel in the wrong hole. (Easily fixed once we called Brady St Futons and they instructed us how to remedy the situation.) All in all I would definitely return here if I ever need another futon or more futon accessories.

This is the place to get your futon. They’re got a good variety, and some have lifetime guarantees. We’ve got a futon that has these plastic parts that occasionally break, and when they do, we just stop by and they give us replacements, that’s good service.