Mill Creek Apartments

Do NOT waste your time or money at this place! This place is the freaking worst. The staff is nice when you first meet them but they honestly do not give a crap about you once you actually become a resident.
The rent rates are ridiculous for tiny, little apartments that aren’t that great. You could get a bigger, much nicer apartment for the same price or sometimes even cheaper. We did not renew our lease because we hated it here and they emailed us saying that if we did decide to renew, they would give us a special rate of $ 500 more than our initial rate if we signed on for another year. WHAT A DEAL.
All the other reviews on here agree and complain about the same things. There are spiders and bugs everywhere and it’s impossible to keep them out. There are spiderwebs all over the place no matter how many times you clean it up. I’ve taken my broom and cleaned huge spider webs on our patio, on our front door (!!!) and in storage and within a few days, they reappear. My boyfriend has to duck his head when entering our apartment sometimes because of the huge spiderwebs all over the place.
There are tons of pet owners that don’t pick up after their dogs and there’s poop everywhere — even on the sidewalks sometimes! The whole complex smells like a mix between dog shit and the garbage dump just up the road.
The apartment complex is generally unsafe, especially at night. There isn’t a ton of lighting around the complex and there have been a ton of apartment AND car break-​ins in the one year that I’ve lived here.
There is most definitely a mold problem. We’ve had to clean mold in the bathroom and on the windows pretty much every few weeks because it keeps coming back. It’s clear that the mold situation just hasn’t been taken care of by the complex when they turn over the apartments for new tenants.
Our apartment was very close to the pool and recreation area and the kids that hang around here are so rude! We have had a recurring problem where the kids will bang on our door super loud and run away. This isn’t like your normal doorbell-​ditch; they are literally pounding on your door. We contacted the office several times about it and the office refuses to do anything about any of our problems.
It’s such BS. The person commenting on all these bad reviews says we can always call the office to talk about our problems to the staff, but of course no one ever picks up the phones (or they just ignore it).

This place is okay. If you are looking for a place with lot of screaming kids, load upstair neighbors, well you have reached your destination. Apart from that, there is really nice play ground, basketball court, tennis court in convenient distance. Management is decent, Porche Lewis is super nice and helpful. Only drawback I am seeing from the apartment management is charging me again on the same utilities to avoid paying back the advance money.

Any reviews over 3 stars are probably fake, look at all the 1 – 2 stars. Also, look at their responses to the issues, just on 2÷29÷2016! That tells you all you need to know about this place. I swear that is the reality here. I have lived here since August with my girlfriend. Let me tell you something, this is the worst apartment in the Santa Clara area fronting themselves as some nice property. I have looked. It is just awful. My fault making a quick choice. I guess I have to pay more now to rent to avoid these flea bag apartment complexes. No one picks up after their dogs, crap all over the sidewalks, no bag dispensers in key positions after begging.
ROACHES! They have 1 – 4 people living in these places. While our apartment on the 2^nd floor was renovated with good view, it was invaded by roaches from all the neighbors.
Ridiculous utility charges from the Mill Creek apartments.
The smell from the solid waste treatment plant is perfect.
Now here is the kicker, this slumlords know the rents are high and they are sticking it to people here. They have no justification for their rents and they can keep filling the place with migrant workers, so they have no motivation to improve the property.
I could go on and on. Its simply the worst place I have EVER lived in 23 years. How can this be? The valley is crazy right now. Stay away.
Then they decided to renovate the upstairs apartment with no notice. I work at home.
Months to fix bad pipes that kept us up all night.
And now robberies here! People just kicking in doors. Like a lot. And slow response. This place is on autopilot to suck our overpriced rent away. I am voting for Bernie Sanders to end this rent insanity.
Bands of young Indian men roam the park and stare and make noises at my girlfriend.
WE HATE OUR LIFE HERE :(

1. 4 burglaries in last 2 months, and several car breaks
2. Mold in window panes (which of course they never accept of being mold) and rather ask you to just clean yourself with any chemical.
3. That foul smell throughout the township whenever you plan to step outside for a walk
This is all they have to offer with the highest monthly rental in the area. People have started realizing and vacating their apartments now in bulk. There are other gated communities with better amenities in nearby areas. Won’t recommend this to anyone.

They don’t read their email nor answer a voice message!
And so I’m am ready to move out and I found mold behind my furniture near the wall. In addition there are mold around the window panes!

Moving in was so easy!!! The people here are nice and friendly. They helped me get the apartment that i wanted and made the whole process so smooth. I have been here a week and love it!!!
Thank you so much Porsha and Nathan

If I could rate this place lower, I would. There are so many issues with this place, be patient as I list them!
1. Parking is ridiculous. It is difficult to find parking in this place, at all times of the day and night. Good luck, especially when you have a load of groceries to carry to your apartment!
2. The foreigners (which makes up 99%) are unfriendly, not community oriented and generally rude. These are the tech workers that may not be here for long.
3. The office staff has an answer for every complaint without rectifying the issues at hand. They often recite scripted answers.
4. Upstairs neighbors are horrible. They keep us awake at all times of the night (I’m talking 3 and 4am), on weekends and weekdays. This is a 3 to 4 time a week occurrence. We have called the office many, many times about this, to no avail. We will be forced to possibly break our lease if this continues.
5. It smells really really bad around here!
6. The garbage dumpsters are overflowing ALL THE TIME!
7. The grounds are not up to par for the cost of living here.
8. The plumbing is atrocious. At one point, the maintenance man informed me that the feces that backed up in our toilet was from the upstairs apartment… another reason to break our lease! That is disgusting!
9. There are people who come and sort through the dumpsters at 4am, tinkering around, waking you up!
I’m sure there are more things I could list. but, this will give you an idea of how terrible it is living here.
I will say the maintenance men are great!
I would never move here, unless I had to. We are only here temporarily — thank God. It is close to my fiancé’s work, which is the only reason we picked this place. It was a mistake. Like I said, we may be forced to go through the process of breaking our lease if things don’t improve with the upstairs neighbor.
Look elsewhere!

This is an honest review of Mill Creek Apartments, we moved here 1 week back, apartments are wonderful, fully upgraded, good sunlight and new appliances, I truly appreciate the leasing agent we dealt with — Porsha, she is awesome and helped us in every step,
We clarified all our concerns before moving in and she patiently responded for everything in a very friendly manner.
Only thing which we don’t like is the neighborhood, we can sense bad smell couple of times, although it doesn’t last longer and it is not too strong, but it is there.
I would have loved to stay here longer if location is not Milpitas!

I wish there was a way to give NO stars.
I lived at Mill Creek out of location convenience and nothing else, for 4 years, and am so glad to announce I finally got out of that place. There are so many problems with this community, you should run like the wind!
Staff– By far the worst part of this community. They don’t care about residents, don’t care to help solve problems, and on top of everything else have an attitude about EVERYTHING. They come to fight everyday. I witnessed that the entire time I was living there, and then again upon moving out. (Can you believe they renewed our lease for 1 year and 1 week to get us for an extra week? grimy)
Grounds– For years no one has cared about the way that place looks, however right before I left, they hired a new Maintenance Director, guy that actually seems to care. Probably the only thing that they’ve ever done right. Hopefully he doesn’t quit. But for the most part everything has always been run down, dirty, and half the lights are broken or out. Totally un-​safe. Also– if you have more than 1 car, you have to fight for parking, and there are plenty of days where there is none starting at 6pm. Also– their «Gym» always has broken equipment, and shouldn’t really even be called a gym.
Rent– Increases every year almost ridiculously. In the course of 3 years, we’re talking 1k increase. And the apartments are old and crappy. Talk about worn down, and bad pluming. I can’t tell you how many times the water gets shut off for them to bandaid it. You’re paying for crappy insides and the smell of the dump on the outside. ALSO– they calculate your Water/​Trash bill based on occupants & the number of times the city comes out to pick up garbage. So you’re talking about HUGE bills because everyone dumps in those cans, and they can’t keep the building full with tenants. So even when you’re out of town for a whole month using no trash/​water count on a high bill. (Happened to us quite a few times)
Residents– They have let anyone move in here. The other residents are inconsiderate, and rude. No one has a sense of community, and it’s everyone for themselves. The majority of the population is «Foreign, Tech workers» and their 8 person families crammed into 1 – 2 bedrooms. They leave their stuff all over the property, and Mill Creek does nothing about the mess created and left around, after all they don’t walk the grounds or anything. They really are the people that Mill Creek is banking on. People that don’t pay their own rent, that their companies can pay for them, that don’t know what exactly their really signing. It works since most of the apartments have a «Stench» we were told by the office, that those are the only people that will rent those apartments.
Pets– They don’t regulate animals. So there are plenty of Pit-​bulls and overly aggressive animals on this site. My dog was bit in the ear by a boxer on this property and nothing was done.
IF you want to be in this location, there are plenty of other newer locations with similar pricing. Run from this place. If you rent here you will regret it. It’s a horrible place.

I couldn’t agree more with Jonathan’s review below and the ZERO star rating this place deserves. Wish I had taken a look at Unilocal reviews before signing the lease. Just can’t wait to get out of here. The management has people who lack basic customer skills, looks like there was NO formal customer training provided to them. They are very rude to talk to and come right at you without understanding your point.
While signing the lease, being new to the country, we would expect any management to lay out all the options available to the customers– like a 6 months, 9 months or 1 year lease. However, these guys chose to hide the 1 year option and only provide the 9 mo option quoting «some crazy specials» and fix a price higher than a 1 yr contract for obvious profitability and exploiting new customers. When questioned about why all options were not laid out to us during lease signing, they came back at us very rudely, lacking basic customer manners, instead of being courteously apologetic.
In addition to the rude management, the following are the other issues:
— Some pet owning occupants let their pets poop all over the walkways and don’t clean up after them, and the management doesn’t do anything about it.
— The gym facility totally sucks, with hardly any equipment, broken equipment, no ventilation.
— Very often, you can smell the Milpitas dump yard odor, the dump yard being right across from the community.
— The electric ceiling fans from downstairs neighbors makes a lot of noise that can be heard very distinctly at nights, making it hard to sleep
— Although temporary, there are heavy traffic situations getting into or out of the community during rush hours due to large scale construction work happening in the immediate surrounding areas.
— Being a non-​gated community, you will very often see homeless people around the garbage bins who freak you out. Also, have noticed suspicious non-​occupants making rounds in the community.
— Some thefts have also been reported in some units in the past year.
— The lease renewal offer which usually is very high, is not at all justified with all the issues stated above
Overall, I would NEVER recommend this community to anybody!

I wish there was a way to leave no stars. I been living at Mill Creek for the past 6 months and we CANT WAIT TO GO!!! Do not live here the office is all about getting you in and locking you down. This whole «welcome home» is pure garbage. We’ve been dealing with a noisy neighbors the whole time we’ve been here. The office doesn’t do NOTHING about it. Once you sign that lease they consider you the first 30 days then they won’t return to your emails. When they final do they say wellllllll if you want to leave then you can, but you owe us all of the rent on the lease. Sorrrrryyyy this place has been the WORSE living experience of my life!!! I’ve lived in an apartment for the last 14 years and this place is a joke. Also before I close here’s something I would like you to think about. If you can’t tell the family above us that they can’t let there 2 year old kid run around and stomp his feet at 2am then why give them a 2 level apartment. We asked before we moved in who lives above us and they said. «We don’t know» but when you sign the lease you HAVE to tell the office who is living in the apartment. Did not want me to know??? because they knew it would be a problem!!! Good luck if you choose this place to live. Oh BTW the pools are ICE cold. This place SUCKS!!!

This property stinks very very badly. The garbage is overflowing and the area is un-​hygienic. Moreover their website does not work and if that stops you from making a payment they will go ahead and levy a late fee of $ 50, not even credit card companies charge a penalty for missing a payment when its their website fault. The staff is very very rude and I am not going to recommend anyone to come live here for the astronomical rents they are charging for their old apartments. A pure case of monopoly from their side.

We lived at Mill Creek for 3yrs and had a good experience. Granted there were a couple of things that broke down at the apartment through the years, but they got all fixed within a day after filing a repair report. The management staff is always friendly, specially Porsha. She’s the best hands down. Work with her and she’ll help you get the best option. All in all a very good experience.

— Management left me a note stating that they will be here within a 4 hour time range.
— person being sent over is not even the person who signed the paper.
— They left a note because they will enter your apartment to do an inspection, this is ridiculous.
— called the management office to see who else they can send over. it’s not like they need someone special — NOPE no one.
— This place is being renovated — PLENTY of upgrades from what we saw in a neighboring apartment.
Parking is a HUGE nightmare — even for multiple cars, they tossed a gigantic storage bin that takes up 7 spaces with a complex that is already full of cars.
BAD MANAGEMENT + THIS PLACE IS NEXT TO THE CITY DUMP!
You want to live here? LOL
good luck — apartments start at 2k and it’s old /​thin walled /​really ghetto people.
Again their management copies and pastes.
My accusation of them getting kickbacks is just what I believe because of the unbelievable amount of money we pay for garbage and water and sewage.
THere is SO MUCH garbage built up in the dumpster that at times it overflows out into the parking lot. If you get a parking space next to the garbage can — good luck! You will get stuff dumped on the car.
there are ripped up and thrown out couches that are left on the property that no one takes care of. maintenance (while the only saving grace here) really is overworked and tired. You can tell, I speak with some of them on a regular basis and they are all nice (at least the ones that later joined the apartment).
The appliance upgrades does not make up for the horrible quality, though i’m sure they will gouge me on the deposit.
Still, this place is crap.

We had problems with upstairs neighbors making noise and had to move to a third floor apartment so if you want peace and quiet just start by living on the third floor to begin with.
While on the second floor for four years we had some issues with mold even though we constantly aired out our apartment. So far since we’ve moved to the third floor it hasn’t been as bad but it’s also summer time and it’s worse in the winter usually.
The rent always goes up in the summer an insane amount and that’s when our lease is up so we always get screwed over rent wise. Last time it went up 300 bucks. This will be our 5^th year here. I’m not sure how long we’ll stay, it depends on how much more they try to hike the rent next time.

Currently in the process of applying for an apartment and the service is terrible. It took two calls and an email to just get in contact with a representative. I was then told to come by the leasing office before 7 pm the next day with a filled application form. I then called ahead the next day to verify that they closed at 7 pm. I arrived at 615 to a closed leasing office with a sign on the door saying they closed at 6.
I don’t understand why they would go through so much trouble to not get a rental application that they get $ 35 just to look at.

I have to say some of the reviews are not actually true I have lived here for some time now. I think the office staff are very helpful and I will be staying here for a long time. Happy to hear that the gym and apartments are getting some much needed work. I don’t mind paying more for my place if I see improvements.
Sureyya the apartment manager is very nice and helps me with anything. Milinda is new and I really enjoy working with her as well. Over all this is a great place to call home.

MOLD! A joke of a gym! Ignored requests for the office. Security comes around once a night. Rent is going from 1810 to 2050 for a shit one bed. I can get a mortgage for less than that. We have complained about all of this and we get bullshit responses. Oh the gym will be redone soon but first we are working on renovating our apartments. Well how does that help me? Also the date of the renovations to the gym have already been push out twice. Regarding the mold issue we are very clean people so we were surprised to see the mold growing in our bathroom. When we asked for it to be fixed the response and service we received made us feel like we were the problem. As you can see from all the reviews below we are not the cause of the mold!
DO NOT MOVE HERE! (For all the reasons listed in these reviews) ps they will lie right to your face about anything.

I lived here for 7 months. Because of the irregular lease term, we had to pay almost $ 400/​month extra.
Parking here is a nightmare. I lived with 3 other adults that all have cars. You get one covered spot and then the rest is first come first serve. I would come home from work at 6:30pm and have to park on the opposite side of the complex.
They have two pools which is nice, but they were very dirty the few times I went there. The gym is pathetic. The machines are very old and squeak a lot. It’s not well ventilated so that was fun…
There were a few times I filed a service request: once because I found a few spiders inside and two, our dishwasher started to smell like burning rubber. The request process is really easy, just through the online myequity portal that you use for paying rent. Both times maintenance took care of the problem within 2 days.
Price was pretty steep for what you get. Our 3 bedroom was spacious, but had low quality carpet, cabinetry that had been painted over a thousand times and cheap countertops.
Overall, it wasn’t a terrible place to live, but because of the stuff I mentioned I wouldn’t live here again.

Our family had the worst experience living at Mill Creek. They do NOT even deserve ONE star. We can definitely attest to most of the low reviews here, what with the MOLD, high rent, rude manager, etc… Mill Creek is definitely NOT a place you’d want to live.
When we moved out in February, one of the people from management came out to do the final walk through to see all of our things were out of the apartment as well as pick up our keys. We had asked about our deposit and how much we would expect to get back, and the lady told us that they would charge us $ 300 for «cleaning and painting» which she mentioned was a standard fee for most people moving out. We were taken aback but said, «Ok» anyways because she said that was what most tenants pay when they move out.
A month or so of having moved out, we received a notice in the mail stating that we OWED Mill Creek $ 500+. We were quite shocked as our deposit was $ 700, and even with the $ 300 standard charge for cleaning and painting, we were still expecting $ 400 back. So how would it be possible for us to OWE $ 500+?
We called Mill Creek right away and asked why we were being charged such an amount and they told us to check the summary that was sent with the invoice. I told them that we received no such document, and the same lady that did our walk through said they would send us the invoice and the summary and if we had any questions, to call them back.
So we waited and finally received the summary. Boy were we in for a surprise! A 3 – 4 paged summary of all of the cleaning, painting, and other absurd charges on a list that seemed to go on forever… and the total amount we would be PAYING to them, $ 500+ at the very end of the list.
We couldn’t understand why we would OWE them such amount since we cleaned everything when we moved out. They said that it was due to «stains» in the carpet and the fact that there were indents in the carpet from our furniture. OH! So that’s why we owed $ 500+… The dumbest excuses I’ve heard… Especially since we had the carpet cleaned and cleaned the WHOLE apartment ourselves.
Until today, they are still trying to get us to pay the $ 500. We feel like it’s their way of cheating tenants to get money since no one wants to rent their apartments. Don’t get me wrong, our rent was reasonably priced (for the first year), but they wanted to increase up to $ 300 – 400 to renew our lease and that’s when we said GOOD-​BYE to Mill Creek. Might I also add, for some reason, MOLD grows rampantly in their apartments. We thought it might have been an isolated incident with our apartment, but we lived in TWO different units, and experienced the same thing. MOLD all over the windows and window sills. Definitely not good, especially if you have an infant or children and the adults of our family also experienced breathing problems at some point, with asthma and also allergies.
To sum this up: DO NOT RENT an apartment at Mill Creek. Worst experience we’ve ever had. From the high rent, overcharging cleaning expenses when we moved out, and the MOLD… ICK! (I’ll have to post the picture we took of that) We would definitely NOT recommend this apartment complex to anyone!