Edible Arrangements

So quick and easy. Great gift for clients. My clients loved the basket I picked out. Reasonable price and pretty darn cute.

This place is really good on customer service. We got really good service from Christian. He was very helpful. I will surely use their service again. Quality of fruit was great.

I ordered 2 bouquets for a birthday party. Customer service was great. Very friendly and helpful staff. Order was ready in time and kids loved the fresh fruits and chocolate pops a lot. Thanks a ton!

Great customer service to correct the issues my original order had. Suggest placing order by phone to make sure order is what you expect.

spoke to a lady this morning at this store at 11am and she told me the driver was leaving in 20 min and my order would be there within the hour. 3 hours later nothing. My surprised birthday gift is ruined, as the birthday girl leaves the building at 1:30pm. All the lady at edible arrangments said was sorry… wow that fixes everything what a joke!

Very poor experience with this location. I was receiving an edible arrangement that was guaranteed to be delivered early afternoon as I work later in the day. The arrangement was not delivered until 3pm. At that time, I was already at work and could not come to the phone to answer when they called to inquire if they could leave it. When I returned their call, they stated they could not deliver tonight and transferred me to the main office. I spoke with the manager in the milpitas office who was extremely sarcastic and rude. Would not let me answer any of her questions and just spoke over me. She suggested I just cancel my order and get a refund because this is such a busy holiday (Valentine’s Day). Very very displeased and would not recommend this location. Very poor customer service.

Very friendly staff. Ideal holiday gift for your doctors office. They will love it. Pick the $ 50 arrangement and your doctors office is going to get you all the appointments you need. Just kidding.

The store manager Jey was SO friendly and helpful. I had placed an order with this company and I thought I placed it at this location. I spoke with Jeyover the phone and she was so patient and friendly. She took her time and called all around the area to help me find which location I placed my order at. I truly appreciate her sincere gesture and call this genuine customer service.

When I originally called them to get information on ordering one for my mom for her birthday, they lady on the phone must’ve been busy because she seemed tad irritable by my questions. She was even weirder when we got there. She seemed annoyed that we didn’t instantly go for what she picked out. I ended up picking out that one, but let me look at the catalogue for a second. I guess they are busy because she really seemed to want to get rid of us. I took some pics of the store and she got weird about that. I explained it was for Unilocal.I guess she never heard of it. We ended up having to postpone the order because my mom’s party fell through. They were cool about that actually and when I called them last minute to get any arrangement, they had one ready. The arrangement was beautiful and it looked fresh. My mom said she enjoyed it. I wish it had some chocolate in it, but it was last minute so beggars can’t be choosers. They are a bit expensive and I wouldn’t get them regularly as gifts. but everyone should get one at least once in their life.

Just made an order and they were so rude ! I don’t understand why if it’s fresh you can’t customize an order? She ended up hanging up the phone on me. I’ll pick up my order but this is the last time I’ll ever order from them.
Pick up time: on the phone she had said she’d make it for me without me giving a credit card over the phone, that I was already asking for too much and that if I didn’t come in by 12, she would have sold it.
I get there wanting to pick up my order and it’s not even made, she said I hung up on her, and wasn’t sure if I wanted the order still. Seriously?! In person you’re a sweet old lady, but on the phone you were a rude, impatient old woman. I hope edible arrangements improves on their customer service skills and dr jekyl mr. Hyde games

This review is not for the delivery, but for the manager. Long story short, mistaken identity and they called the wrong person. Instead of being apologetic to me, (because I was thinking FRAUD ALERT!) she sounded like I was annoying her of the situation. When it was my turn to ask her questions to make sure it wasn’t MY credit card and info that was used to purchase, she answered very annoyingly. Maybe she had a bad day. But further more… Anyone who calls for a fraudulent charge or if it’s your store that made the mistake of calling the wrong person in your system, pls apologize next time. If anything was to happen to you, you’d be freaking out too.

I bought a classic fruit trio as a birthday present online and opted to pick it up at this store.
First of all, the lady that owns this place is amazing. I called her and asked if they still had the $ 15 chocolate covered fruits sale available but she was nice and advised me to check online because it might be an online deal. I checked online and the deal was over but I found a $ 5 off coupon that I used so it worked out.
Next, I called the owner again and asked if she could make my order quicker than my pick up time and she said she would try her best and was really nice about accommodating my needs. I got to the store and she explained that the process of making my order had time limitations but she did all she can to make the process appropriately quick. She even gave me a free sample of a chocolate covered pineapple. So juicy and sweet yumm! And my order was still at least 15 mins earlier than my pick up time.
Overall, I really enjoyed my experience with the online ordering and this store. The lady really worked to accommodate my needs and had my time crunch in mind. Honestly most of the time if you’re nice to people then people will be nice back to you.
Awesome business and I highly recommend this place to anyone.

I received a bouquet from Edible Arrangements a couple of weeks ago. I wasn’t home when the delivery arrived and it was left at my front door. Unfortunately, it was sitting in the sun for too long and the cellophane wrapping had created a greenhouse effect. The «edibles» were basking inside. By the time I found this when I got home, the fruit was all cooked and the juice was overflowing. It got sticky everywhere. I’m sure it would have been much nicer looking and fresher. And I didn’t have a chance to try any.
This must happen often to not only Edible Arrangements but also other floral deliveries. I wonder if there’s a better way in logistics or packaging to help the perishable last longer.

Now, I’m gnna to make this short and get right to it…
(This is a late review, happened on mother’s day, BUT still feels fresh in my mindddd like it was yesteryear.)
WHO THE #$%@ not deliver a Mother’s day arrangement because the driver didn’t know what to do when he showed up to his delivery site early and was closed BUT CLEARLY HAD THE STORE HOURS LISTED IN FRONT OF THE uhhh… STORE!!! ANNDDD takes it back to EA and not re-​deliver the arrangement AND THENNNNN FINDING OUT FROM MOTHER (Not EA giving a call back saying they did not deliver or ATTEMPT to REdeliver) THAT MOTHER DID NOT RECIVE SQUAT!!! Confronted EA and they offered to resend the delivery the day AFTER MOTHERS DAY! WTFAHHHH!!! FOR REALLS!!! SMH That’s what you get when you hire a bunch of mindless and careless teenagers. They need to WORK on their work ethics and have some facking common sense
NCBJ For SURE Not Coming Back Jack!

Super nice and friendly staff. They sang me a song when i came in to pick up my arrangement. If you need a cool gift for someone, try this place. Great job ladies. Thanks for making my day!

I ordered chocolate covered strawberries from this location for Mother’s Day. I scheduled them for delivery on Mother’s Day; however, they never showed up. I called the store at 4:00pm to obtain the status and the girl assured me the order was on its way. She said it will be there any minute. We waited for another hour but still nothing. We had to eventually leave the house since we had dinner reservations. We returned an hour later only to find no shred of evidence that the delivery was even attempted since they did not leave a note. My mom only lives 5 minutes away from this location. I finally confessed to my mom that I ordered her favorite treat for Mother’s Day but they never arrived. VERY DISAPPOINTED! I was looking forward to the look on her face when she received them. I filed a complaint with the corporate offices and will ask for a refund as soon as I can reach the store.
On a positive note, the location on El Camino in Sunnyvale delivered a beautiful fruit bouquet to my grandmother on Mother’s Day and it arrived early in the morning at 8:30am, just in time for her to enjoy the fruit for breakfast. Thank you Sunnyvale location!
Lesson learned… don’t use the Milpitas location!

Ordered an arrange my for my mom. It was awesome. The fruit was fresh and the chocolate dipped apples and strawberries were great. I will definately use them again.

My girlfriend had ordered an arrangement for her mom which was supposed to be delivered the day before Mother’s day. Its now two days since the arrangements were initially supposed to arrive. We voiced our complaint to management and had the purchase refunded since the Mothers day gift now became a belated Mother’s day gift.
Be very cautious when ordering from this particular location. I personally had ordered my Mom a set of her own from a different location, which arrived the day before Mother’s day (as requested).

VERY disappointing, especially compared to other Edible Arrangements locations.
I ordered my early mothers day gift through the website and was expecting the same quality of service and product that i received from the Pleasanton location. However, when I arrived at 1:30 to pick up my order, they told me their fruit delivery hadn’t arrived and that they’d maybe be able to have my bouquet ready by today or tomorrow. Ummm why couldn’t they call me before I drove all the way over there?
I called back around 3pm to have them just cancel my order if I couldn’t get it by the end of the day, but i had to call 3 times. The first 2 times, I was put on hold for 20 minutes total, so when an associate picked up the 3^rd time I told him I didn’t want to be put on hold again because I didn’t want them to keep ignoring me. the guy told me they were «really busy and just needed another minute.» really busy doing what? Apparently not with making bouquets!
They were finally able to get me the bouquet at 5pm (the 4^th associate was the only person in the entire place who was remotely helpful and polite). However, I was very disappointed in the quality of my bouquet. I had gotten the exact same bouquet (chocolate citrus daisy) from Pleasanton E.A., and it was immaculate. The Milpitas E.A.‘s version had fruit juice dripping down the sides of the vase, the card was stained with juice, and the daisies were poorly constructed. Some of the pineapple flower petals were uneven, and the center circles were lopsided. They also failed to give me a cardboard carrier for the car ride, so I had to try to balance this top heavy thing on my lap the whole car ride home!
I’m still a huge fan of Edible Arrangements as a company, but I will NEVER use this location again. This place is completely unprofessional and the quality of their work is sub-​par.

I used Edible Arrangements for my boyfriend’s mom and sister. I ordered the both of them a box of assorted fruits dipped in dark chocolate.
The girl at the counter was polite when I came to pick up my order since I ordered online. She said it would take a few minutes before my order was done. I waited for 10 minutes until mine was ready. I can’t blame them since it was Valentine’s Day and I wanted to get something special for the two of them. I’ve had bad experiences with Edible Arrangements before when they would give me incorrect orders (not this location)…but the people here were really friendly and gave assurance that my order would come out great.
The girl gave me a coupon for waiting for a few minutes when it should’ve been ready by the time I came to pick up. I told her I didn’t mind waiting as long as my order was correct and the timing was adequate.