Barnes & Noble Booksellers

This review is multi faceted and is a fall down on the company as a whole not just this store so please read it and take it as so.
I go into the Millbury store I order $ 121 in books print on demand through the web site the customer service is fine the man is patient and kind and helpful, he places the order and tells me how to save money buying a membership.
I can’t pay for my books there I get a paper and go to the cash register, this man is kind and helpful and pumps the membership and how much I will save and I tell him I love my kindle and amazon but he says check out the nook, so I buy the membership why not right who doesn’t love to save.
I leave the store membership in hand, I wait and wait and wait, and finally get the email saying my $ 121 in books are shipped and delivered and I should enjoy, GREAT except the books never made it whether they were stolen or just not left I don’t know but they never came to my possession although I would think they should be signed for…
I email to explain and get it handled they email back telling me to call them, so I do, and they tell me they will refund me and I should get the check in about 7 to 14 days seems like its awhile I mean after all they take your entire money on the spot but can’t refund you the same because although you ordered in the store it was online and so you need to do it that way.
I spend a week and a half trying to add my membership online and am unsuccessful so I call in and even a rep isn’t able to do it, so they will put in a ticket 2 weeks later no check no membership added, I send out a request via email for a refund and a cancellation of an order I placed after the initial one online for $ 23,45 no response to this email is given not a follow up call or email at all.
I call back to explain I have still been having issues and no refund is made, and I am transferred 3 times and still have not been helped at this point I have now sent another email, sent them a letter hand written and am now Unilocaling them, wondering if I can possibly get my $ 121 back for the initial order, the $ 25 for the membership and the $ 23,40 for the second order not received and while they are at it delete my online account as if I never shopped at Barnes and Nobel cause its a mess in general and the customer service on the phone is NOT HELPFUL… How can a company be so disconnected, how can the customer service in a half to ¾ of a month not fix an issue adding a membership, how can customer service have such an issue explaining procedure? How can one account have so many issues, and no resolution I love books I own over 300 clearly barnes and noble is not the place to up my collection I wonder if they would be able to direct me to a book seller who actually can order my books and get them to me and if not get them to me please refund me promptly and correctly without the need for the now 4 emails and 12 calls over 3 weeks

It’s a pretty nice establishment. Has Starbucks, and is clean.
What is problematic is that they BLAST music so loud. I am sitting across table from someone at the Starbucks café and I cannot hear what they are saying because Barnes and Noble is blasting music. So for anyone trying to have conversation or even trying to read, there is distraction.

My favorite Barnes and Noble, I can come here for hours to look around, read, enjoy Starbucks, meet up with friends… I’ve even had a date here! I never feel like I can’t come in even if I’m not planning on buying anything.

OK… got rid of CD’s & DVD section for the Kids toys section, and in my opinion, definitely not the best choice. Yet, the kids book section and adult book sections, as well as the gift sections are great. Everything is organized and clearly price labeled. The staff are also super helpful and easy to find.
I have to also give it to them for having a great exterior. Super new & good looking sign, and exterior. Good job Barnes & Noble!

Almost all B&Ns are the same. The one that makes this one a little different is that it feels a little more spacious and the staff working in the children’s book area are very helpful and friendly!
I also like this location because unlike some of the other stores the focus isn’t on the eReaders.

I’m at the point of disliking B&N a little more every time I visit, and this applies to all locations I’ve been to, but I go to Millbury most. It’s not that the staff isn’t helpful, they are, and they’ve recommended some books that my nieces and nephews, from infants to teens, have loved. They usually have what I want in stock. The stores are clean and well maintained. They carry an amazing selection of magazines. But they undo all this goodness at checkout by hounding you to buy a membership. Every. Single. Time. Some checkout clerks are worse than others in their persistence once I’ve said, «No.» I just want to pay and go, not hear, at length sometimes, about how much I’d save. Because of that I find myself buying from Amazon more and more. Saves gas, time, they nearly always have what I want in stock or will ship it when available. And they don’t try to sell me a membership. If B&N has long-​term plans for staying in the brick and mortar book business — and I hope they do –they should ditch the membership pitch.

Was here last Friday for children’s story time. My five year old had a blast The leader of the group seemed to be truly enjoying reading to the kids. Afterwords, we were treated to a little craft time
All in all this location always seems to be well stocked, we’ve never had a problem finding whatever it is we are looking for.
Staff is usually easy to find and always helpful.

Great selection, and plenty of places to sit and preview books. The location is great. Route 9 has everything I need to run all my errands!

Barnes and Noble in Millbury, MA a review by S. Osper.
I enjoy really all kinds of bookshops. Maybe its the universal love of reading with my mom and friends that make my enjoy it so much. I picked up a few of there Barnes and Noble classics here for seven dollars hardcover. Pretty good deal.
The atmosphere is nice. I’ve seen a few bigger and nicer ones (Like the one in Santa Rosa, CA.) or the one in South Windsor, CT. But this one is pretty nice for one close by. Of course, they have those nice armcahris and of course, a Starbucks (Which I actually SLIGHTLY prefer over Dunkin Donuts’ I still love both. No hard feelings DD.) Anyway, the point is, it has a bit of everything, including journals, bookmarks, and different magazines. Plus it is located in the Millbury plaza. +1 star.
Definitly shop here when you get the chance.
S.O.

A Review of Barnes and Noble in Millbury, MA. By Dimitri D.
I have always and forever will be fond of Barnes and Noble (BN) There is something about the store that has a very cozy environment. I don’t know if it’s the soft chairs scattered around the store, or if it’s the StarBucks café in the corner, or if it’s just simply being surrounded by all of the tall, floor to ceiling bookshelves lined with many variations of stories and knowledge.
I love the atmosphere but the book selection in the Thriller/​Fiction category (which is my favorite genre) could certainly be bigger. It almost seems as though they tend to not re-​stock very often in that category. Especially in Ted Dekker’s and Dean Koontz’s section. Stephen King’s is pretty good, so is James Patterson’s. But if they would work on offering just a few books and re-​stocking a little bit more, that would be great.