La Quinta Inn & Suites San Francisco Airport West

Pretty good customer service here, great parking too.
The soda machines are stocked pretty well, The rooms are equipped with tea and coffee.
The rooms are pretty spacious too. I love the wooden interior .
The bathrooms are immaculate.
They have a nice pool area too.
They also have alot of great meeting rooms, I went too traffic school here.
There’s access to a lot of things close by, tons of stores and restaurants.
The price isn’t too bad either.

Stayed here for 2 nights for business. Location is good and about 10 – 15 minutes south of SFO.
The place has a bit of an older, outdated feel to it, but the service is good and you can tell the front desk staff is trying.
I’ve actually stayed here 2x already because the rates are relatively decent ($ 176/​night all in) and the rooms have a full kitchen.
Pros:
–Staff is friendly
–Hot foods available for breakfast
–Restaurants and supermarkets within close proximity
Cons:
–Hotel has a rather old feel to it
–Room is not exactly comfortable. A bit cold, bed is hard, and you can hear creaks and noises.
–Parking lot has tight spaces, but lot was never full
–Elevator to garage is old and could use an upgrade
–One of the light switches didn’t work properly in my room. Called a technician and he couldn’t fix it.
–No knives in the kitchen
–Bathroom faucet and shower head had some wear and tear. Water did not stream freely.

My husband and I and our cat highly recommend this la Quinta. We can go on vacation and know we will be satisfied with the excellent and considerate service. The staff is very pleasant, helpful and accommodating. They are pet friendly so our cat likes hanging in the spacious rooms. if you want a «like home» treat take the family and pets and stay here. KL

Room looks clean but has a very subtle bad smell. My guess is pet pee. Entrance and bathroom floor are very sticky. The front desk held $ 100 on my card hostage for possible damages. Checked in at midnight leaving at 7am. Can only guess my snoring will change the bad smell in here and be perceived as a damage to their norm.

What a second-​rate hotel! My rate was almost $ 200 for one night. I could hear all the noisy traffic; there was NO mini-​bar; NO soft drinks; and NO room service. They did have a menu where nearby restaurants would deliver meals to you, but the food was pretty unappetizing!
The customer service was excellent, which is great because I am checking out!!!

Excellent customer service. Accidentally drove to this La Quinta instead of the one we booked and they easily switched our reservations and matched the lower rates of our old reservations. Very friendly staff. Comfy bed.

Friendly and helpful staff. Big rooms with in-​room refridgerator and microwave. Clean. Comfortable beds. Quiet area. Close to San Francisco International.

Positive — close to the airport, CalTrans and many restaurants.
Negative–
Rooms
* 1^st room– smell old, the heater did not work,
(rooms changed)
* 2^nd room — the sheets were dirty, long hairs
belonging to who ever lay there before I arrived.
** The wine glasses in the kitchen were dirty,
lipstick and fingerprints from previous guest.

The staff here was great, the rooms were clean and my stay was enjoyable. I’ll definitely look to stay here again while in San Francisco. This place is a hidden gem for the price. Again, special thanks to the staff at the front counter, every interaction was friendly and helpful!

The room my family stayed in had 2 queen beds, microwave, small fridge, TV, and small bath. Definitely not like the pictures shown. It had a total of 3 outlets, one on the desk, and the two in the bathroom area. So we left our phones in the bathroom to charge overnight. There wasn’t even outlets behind the one nightstand we all shared.
Basically the room did it’s job, provided us with a place to stay. The complimentary breakfast is a nice touch and the pool/​gym area looks very well-​kept.
BUT WE SAW ROACHES. I saw a total of 5 baby roaches in our bathroom and sink area. So disgusting. That’s where we leave our toothbrushes and roaches are around? So gross.
I wouldn’t recommend.

Pros: Pretty updated rooms and nicer than many La Quinta’s.
Cons: Maintenance and/​or management is a mess. We booked on points and paid an extra $ 10 for an upgraded room. (Hilton Honors always upgraded us as loyal members but LQ ain’t Hilton).
The room was very big and nice and all was good until we got ready for bed… then we discovered the box spring was broken. On one side of the bed you basically got rolled out onto the floor. I pulled up the dust cover and you could clearly see the frame was busted up. We called the front desk and they sent maintenance. The maintenance guy said there was nothing he could do — no surprise, we didn’t really expect a new box spring at 10pm.
The front desk said they would «upgrade» us to another room. We got a mush smaller room with a jacuzzi which we had no use for. After getting dressed again, going to the front desk, getting keys for the new room (they didn’t bring them and made it clear the keys for the other room needed to be returned right away) packing all our stuff up, moving to another room, taking the keys back… we were pretty wound up so that was that for a good nights sleep.
The next morning I grabbed the phone to call the front desk and see what time checkout was… discovered the phones don’t work. My cellphone was on the fritz so had to walk down to the desk to find out. Used the restroom by the lobby while I was down there… no soap. Whatever… my expectations of the maintenance and follow-​thru here are pretty low at this point. and we will be chasing after them to get the points back.

Outstanding hotel, no. Great for what I needed. One night stay on a road trip with the family and dogs. Clean room and a quick breakfast. Underground parking was a plus for me.

I’m a big fan of this chain. They get the basics right and did so here at this location. The service is friendly and on point.

For a quick overnight I found this place to be excellent and very efficient. After hopping off a flight that had been over two hours delayed and arriving in the small hours of the morning they sent us a shuttle which we waited no more than 5 minutes for and when we walked into the lobby the guy on the desk had our check in information already to just sign.
The room was comfortable and the breakfast was ok. The staff were very helpful and friendly. A very pleasant stay overall and a positive start to our vacation.
Thanks!

This hotel is older, so the rooms aren’t the most attractive, but it’s clean, comfortable, and the front desk staff was extremely friendly and accommodated our special requests. They have a nice courtyard area with a heated pool, lots of places to eat nearby, and convenient to the airport. Beds are comfy and breakfast is good. My only complaints are that 1) the air conditioner in one of our rooms was very old and was difficult to operate, so it took awhile to get the room to a comfortable temperature for sleeping and 2) there was a bigger than average space between the door and the door jamb so a good bit of light and sound came through. Overall, good experience and I would stay here again.

So, I stayed here with my partners in a King room over 4^th of July weekend, for one reason only: they allow pets.
We stayed here for two nights with our puppy, and it was pretty fantastic. You sign a standard pet release when you check in (control your dog, any damage is on you, all dogs must be on lease at ALL times), and the staff is very friendly AND helpful.
Pros:
— Surprisingly delicious selection of breakfast foods. Bagels, cereal, mini-​waffles, toast, fruit, yogurt, eggs, sausage, potatoes, fresh juice and coffee.
— The room was pretty clean over all, and the towels and bed were freshly made/​brought in the second day too.
— The court yard is lovely! We were in 127, which faces the courtyard, and is only about 30 meters from the work out center and pool (neither of which we had time to use).
— Parking is super easy and abundant. We even managed to find the ONE outlet in the parking lot to plug our hybrid into (hint: it’s near the left side of the elevator, by a fire extinguisher!). Staff didn’t know about this, so we had to figure it out ourselves.
— The bed was comfortable and the water pressure was GREAT.
— There were more towels/​shampoos/​etc. the second day, as they must have realized three people were staying in the room, so they stocked us up on extras. Super considerate!
Cons (for me):
— Our puppy found a pair of black lace panties somewhere in the room. So while the room was CLEAN, someone had forgotten these and staff had somehow missed them while cleaning. We called to the front desk, and while they were apologetic, nothing was offered in compensation other than apologies and the offer to move us to a new room, and them coming to get the underwear (ew?).
— The pillows were fairly firm, but too firm to squish down for my head. I woke up with a crick in my neck the first night, because they were just too thick. Punched one into submission the second night, and all was well.
— The walls are fairly thin, so every small noise woke the dog and set her off. We shushed her the moment we could, but it was a little bothersome to have to get up every thirty minutes to quiet the puppy, who isn’t used to strange places. Better sound barriers between walls could help here, but so could a dog that isn’t such a scaredy pants: D
Overall, 4.5 stars. The .5 star taken off only for the weirdness of finding someone else’s underwear (ew) in your room. Everything else was awesome and we’ll definitely stay here again!

Pros: VERY comfortable beds and pillows! Good water pressure. Microwave, refrigerator and coffee in room. Very nice staff. Clean surroundings. Close proximity to airport, and BART station. Free parking. Free Wifi. Breakfast (although I didn’t have any). Nice pool area. Airport shuttle.
Cons: Pet friendly. This is a con for us because you never know if/​when carpets and/​or bedspreads are cleaned. We were on the 2^nd floor and it seemed very loud. We could hear every car, bus, siren like it was coming through our door. Don’t plan to sleep in!
Bottom line, I would stay here again IF they could accommodate a non-​pet, and quieter room.

We stayed here for seven days till our apt was ready. It was hard with 2 small kids but having a full sized kitchen in the room was definitely helpful. The house keeping was good. Free breakfast was an added bonus. The font desk was very helpful since we forgot to take the keys twice. All in all I am happy we booked this hotel for the long stay.

This was the first time I actually stayed at this Motel hotel it was awesome I have spa in my room people were nice nice friendly clean totally would come here again I recommend this place overall to other people

We got a king suite with jacuzzi and the jets were not strong and tub seemed old (black and gold in color like from 1990). The jacuzzi was semi relaxing because it wasn’t 100% comfortable and the jets weren’t strong.
The bed was very comfortable with great pillows. We were at the back of the hotel so it wasn’t loud like you may have read in other reviews. The breakfast was good with lots of choices. The gym is small but is outdoors next to the pool in separate room with windows looking into the patio or pool. The pool area has cabanas and there is a patio area that is nice to just relax in.
The parking is underground which is no big deal. You have to just take the elevator up to your room.
The wifi signal is weak!!! Other reviews said that too and they are correct. I was better off just using my regular network instead of wifi.
I would stay here again if I had to.