Tam Bikes

I’ve always liked these guys, especially since the time they helped tune/​fix my daughter’s $ 50 bike for $ 5. They could definitely have earned more money by helping one of the serious lycra wearing cyclists with the expensive bikes but they chose to help us. That means a lot and I’ve tried to keep giving them business as my biking needs have expanded. Doing the little things well goes a long way.

Just because we are in Marin doesn’t mean you have to overprice everything
Walked in got a few tubes and said hey might as well have you put one tube on my rear wheel i had. Well it took him 2 min and then the kid tried to charge me $ 10 to put the tube on. TEN DOLLARS WTF I COULD HAVE PAID 15 DOLLARS MORE AND GOT MY BREAKS BLED. I managed to get the price down. I was going to also order around 200 – 300 $ worth of parts but after what they tried to do to me, I don’t think so. Online and Factory direct all the way. Sorry TAM BIKES stick to trying to sell you stuff to rich Marin people that don’t know what they are being charged for.

By far my fave bike shop in southern Marin County. The staff is fantastic. A great group of individuals who are passionate (yet not over the top) about mountain biking. Great mechanics who are always happy to give you DIY tips. I’ve always been more than happy with the quality and timeliness of their work. I highly recommend Tam Bikes for service, new bikes and demo bikes if you are trying to figure what’s right for you.

My boyfriend and I came here last Saturday to rent mountain bikes. Being our first time, James helped us out with our demo bikes and provided some tips on how to use them. He really took his time on making sure the bike fit for us and that we’d be comfortable for our ride. He also showed us some trails in the store map. Excellent customer service and help! We had a wonderful time with our first mountain biking experience.

Just brought my broken wheel into Tam Bikes expecting them to take it in and repair it sometime within a couple weeks. The Mechanic John, stated, «It’s just a broken spoke I’ll take care of it now». Which he did! People often tell me to «get it on-lineit’s cheaper», I believe in supporting my local shops and I do. I don’t believe the interwebs could be this fast. Thanks Tam Bikes, You are always friendly, reasonbly priced and provide great service. Peter B.

Great shop. I’d been dreaming about an new mountain bike to replace my trusty but tired 10 year old Yeti for some time. Got a call from a buddy about an epic trip to Ashland and decided it was time to pull the trigger on the new bike. In one week these guys were able to custom build my dream bike including sourcing a bunch of random parts. They stayed late past shop hours the night before my trip to get the final tweaks done.
They have also been great finding us the right bikes for my two young kids that will scale with them as they grow up.

My saddle came undone on the top of mount Tam, and I had to ride all the way down to Mill Valley without it. Tam Bikes didn’t have the parts to fix it but they spent about half an hour finding a bolt which got me home seated. Many thanks to a friendly place in a time of need; and especially to Darren!

Best bike shop ever!
Super helpful. Super awesome. Super unpredictable/​unpretentious.
If you want to be coddled and catered to go somewhere else. These guys treat you you like a friend and also give great service. Most shops will tell you what you want to hear to get a good Unilocal review. Tam bikes tells like it is. They fixed my bike to keep it going. Mill Valley has changed. Tam bikes hasn’t. They don’t care if you have a 10k bike or a bike that gets stored in the bay. They fix it. Period.
Best bike shop around.

The appointment system here is bizarre. I called up two weeks ago and made an appointment. Then brought my bike in that morning and was told it would take an extra 4 days before they could get to the bike to replace a spoke. Then they told me that actually I needed to bring in my bike the day before my appointment not the day of. I was thinking that if my dentist or doctor had that policy they might not see me. Anyway, very unhappy with the responses from the employees — nice sounding but not into customer service. I won’t be coming back here.

The only reason I just made a Unilocal account is to leave these guys an awesome review. I’ve been considering a new mtb for the past few weeks and decided to check out what Tam Bikes has. They’re selection is fantastic and the staff is really helpful!
The first time I came in, James (I think that’s his name) let me test ride 3 or 4 bikes, explaining the differences between each. I came back a few days later and was helped by Ben, who was equally as helpful; he suggested that I test ride a few others that I hadn’t tried before and wasn’t pushy at all. I said I’d need some time to think about it because they didn’t have the exact bike that I was looking for. After considering my options, I came back a third time and asked if they could order what I wanted, and they were more than happy to help. It took 5 minutes for them to get my info and said they’d have the bike in 10 days or so. Daren even followed up with an email an hour later to let me know that the bike had been ordered… thank you for the communication!
Bottom line, Tam Bikes rocks. Buy from them, and you won’t be disappointed!

Total props to the crew at Tam Bikes, they know how to take care of both bike and customer with courtesy, skill, and humor. I always leave with a smile on my face and dialed in bike!

tam bikes team – always there when you need them! And they did it again this weekend – got my dad all set up so we could mnt bike together when he came to visit – so much fun exploring Tam on the trails!

I came in to buy some cables to repair my son’s bike and had been considering a new bike for myself but wasn’t thinking of buying one immediately. That changed because of two things: 1. they had the exact bike, in my size, that I had been considering… and on sale. 2: I asked if I could take it for a decent test ride and they lent it to me for 2 hours so I could ride to East Peak. That’s a proper test ride!
For me that sealed the deal, having been able to try out the same roads I regularly ride on a new bike prior to purchasing. They threw in pedals at cost and dropped a further $ 50 off the bike and I’ve been totally happy with my new Tarmac.
Thanks guys!

I took my old Marin hard tail and my wife’s Specialized mountain bikes in for a tube up. The old Marin bike had not been riden in over 4 years. James tuned/​lubed them and replaced a few parts on the Marin bike in about 30 minutes. He explained to me what we was doing, how to do some stuff myself to keep them running, and projected about useable lifetime of the older Marin bike. He was very helpful and courteous. I will go back when needed and i would recommend them to friends.

I went into Tam Bikes actually looking for a bike to purchase — something I had researched online and was informed was available at Tam Bikes. I walked in and started looking around — wandering for at least 15 minutes looking for the make and model. No one said hello; no one asked if I needed help. Nada. Nothing. Zilch. Must be a VERY self-​satisfied bunch of owners/​employees there. Hello? Customer Service? Make a sale? Both dead as far as I’m concerned in this establishment.

John took time out to give inspect a shifting problem I’ve been having on my road bike. Made a quick adjustment, and I was on my way. I’m grateful for the immediate attention, in spite of the fact that the repair staff were clearly busy. Thanks!

These guys are so great/​helpful. I stopped by tonight because of a broken pedal. Rather than sell me on a new set that we agreed wasn’t quite what I was looking for, they put a spare one on for free. And last time I stopped in, they did a very inexpensive tire repair and gave my inexpert self some very helpful advice about tire inflation. I don’t live in the area, but I travel there a lot, and they’ll get my business any time I’m around, for sure. The fellow at front who’s greeted my both times – and whose name I regrettably never got – was especially helpful and friendly. Just a great experience all around.

I didn’t want to write a review off one bad experience. But now that they’ve followed up on the first bad experience with another equally disappointing outing, here I am…
One two occasions now I’ve had the unfortunate experience of being condescended to and treated like I’m simply not worthy of having my bike worked on by their almighty repair-​gods. It may be that I’m a casual rider; not the live-​and-​breathe-​cycling type that seems to be their clientele. They’ve been rude, unhelpful and really didn’t seem to want to work on my bikes at all. So much so that they flat out told me they couldn’t attach a certain rack that I knew to be properly spec’d for my bike. Which is fine. I took it to Mike’s Bikes in Sausalito. They did the work on the spot and seemed to actually appreciate the business. So long, Tam Bikes. It’s been swell.

Total professionals, always able to help, extremely fair, and if possible will conduct on the spot quick fixes if they’re not backed up.
Really courteous, and consistent guys, with great bikes and equipment.
A great local bike shop with great folks — worth supporting!

Overall the work is ok but too many draw backs… I’m searching for a new place.
— overpriced (I’d say significantly so)
— had to take my bike in twice and was told the first guy screwed up and should never have done what he did… BUT THEY CHARGED ME twice anyway
— they never call when your bike is done, then blame it on the mechanic, then try to charge me for storage.