Zippy’s Mililani

I like Zippys. Between the fact that they are open 24 hours and that they have some really good specials everyday to keep things from being boring, they are definitely a go-​to place for my family. Don’t know if we caught them on a bad day or something but we decided to go to the restaurant side because there weren’t any tables available on the diner side. Service was really slow. It took quite a while before our waitress came over to us. When we placed our orders, my 8-​year old wanted a Spam Musubi. We were told that we couldn’t order them in the restaurant. So we placed the rest of our orders and I went to wait in line on the other side. I ordered the Spam Musubi and thought that, in ordering a single pre-​prepared item, I would get it right away. Nope, another long wait. When it finally came I went back to our table thinking that my order was probably already sitting there getting cold. Nope, no food yet. I guess that was good because at least my food was hot when it finally arrived. The bottom line is that they don’t handle things well when they get really busy and it seems silly that you can’t order certain items in the restaurant. We will definitely be back because, like I said to start, I like Zippy’s. I just wasn’t very happy with my last visit.

Zippys service is getting really bad Hawaii Kai and Mililani. They r slow slow slow… and there customer service is terrible. Oh my mosy recent was king street her name was jessica Caucasian girl i go up to her she looked excited to b there, and than takes my order and yawns.
Waipio zippys great service

Good food and service (Thanks, Elvie!). Fast and inexpensive, with many items to choose from, including vegetarian (which I am!)!

I would love to rate this location a 5*! When we sit on the restaurant side, the waitresses or waiters are always friendly. If something is wrong with your order they offer to take it back, their quick to check on you majority of the time. They genuinely have great customer service!
I think it’s the back of the restaurant that could work on some things. There’s been a few times where we’d eat in or get take out and my order is always messed up or missing something. Lately more than normal this has been happening, but the workers upfront are great!

Service is usually pretty fast, the wait to get a table in the restaurant isn’t too long, even when busy.
This is a great place to take family if you feel like dining in.
Lots of seating, and very comfortable, price is affordable (for a dining restaurant) and workers here are friendly and professional.
We usually come here for the usual stuff, breakfast or their famous chili and chicken.
Parking is usually a challenge if you want a parking close by.
Oh, and the air conditioning is usually very cold, and will make your food cold fast.

Who doesn’t love Zippy’s? I know one thing for sure, EVERYONE comes to Zippy’s. As much as I grumble on how expensive this place is getting and they are ALWAYS raising the prices, we all still come here, lol…
Mililani location is very convenient for us, but its always crowded no matter what day of the week it is, you will always have a line rather it be in the restaurant side or take out. But hey again, thats why I love take outs, hehe… The food is always on point and the service I must say has gotten way better. Before the wait time would be ridiculous, but now its very decent.
Parking here is never easy being that it is located at the Town Center, but if you are patient enough you will find parking. What I love about the location is after you are done eating you can walk around the town center. Not really much excitement to write about Zippy’s other than it is a great place to eat n bring groups:)

I arrived for Sunday morning breakfast. After I signed in, I waited about 5 minutes and was then seated in a booth. I sat there for about 10 minutes waiting for my order to be taken. My waitress arrived, was apologetic for the delay (they were really busy) and took my order.
10:17-order taken: French Toast Combo (2 pieces of sweetbread French toast, an egg over medium, bacon, hash browns-​side order, orange juice and coffee). My drinks were delivered right away, and I got my meal at 10:44. But, it was a Sunday morning and they were really busy, so I totally understand.
My food was still hot, my waitress was attentive and refilled my coffee a couple of times, which I appreciate.
Overall, a good experience at this Zippy’s location.

Ok so when I come to this Zippys the food is not always bad… But the service is slow.
Food:
I simply ordered a no bean chili spaghetti with garlic bread.
When I received the food… They got my order wrong and gave me beans with my chili instead of no beans. On top of this… The garlic bread was cold and hard.
Order was wrong and cold. Very sad.

Love the chili chicken with Mac salad is my fav and can’t not stop for a coconut maple here. Service is nice I’ve never had a problem with customer service here nice and friendly staff and clean environment. Kind of busy but nothing outrageous.

Truly becoming disappointed in Zippys! I’m finding myself here less and less. Came here the other day waiting to be seated at the restaurant side for almost 10 minutes (no one waiting in front of us). No hostess? All the waitresses were busy taking care of their tables. We were about to leave until a very friendly and hardworking manager ran over to seat us, I believe her name was Liz.
As we sat down we received pretty good service. Got refills when our cups weren’t empty yet but my food was cold when it was served. The amount of nachos my husband got was about half the serving of what we use to get! Zippys seem to only raise their prices but their portions are less and quality have seem to go down. As we were seated and ate our meal for about an hour to an hour and a half, we found other customers were having the same problems… waiting forever to be seated.
As my 2 year old daughter was finishing up, my husband went to go pay for our bill. In the mean time, our toddler had to go «potty». For all you parents with toddlers that are potty trained at a young age, you know the bathroom visits become pretty long. As we headed out to meet my husband, I found him at the take-​out talking to an employee. He told me he was still waiting to pay for our bill! He thought another waitress (her name was Rachel), was going to help him but she looked at him waiting, completely ignored him, and left him waiting. I found this extremely rude! Every waitress for themselves that day I guess.
The same manager, Liz, we found working hard at the take-​out. I felt really sorry for her!

We come to this Zippy’s all the time!
The food is good, the atmosphere is comfortable, and my mom and I are both in agreement when we say that this location definitely has the friendliest staff. The waitresses are always smiling and helpful. Aside from one incident a while back, we have always had a positive experience with the Mililani Zippy’s.

Zippy’s is a staple of the local food establishments. I enjoy eating at the restaurant when I have time, but I usually phone in my orders & just pick up & go.
This past weekend was extra busy since it was a long holiday weekend. I should have called in my order for a bucket of rice ($ 10), but I thought what the heck it’s just rice it shouldn’t take too long. Boy, was I wrong. I stared at my bucket of rice for 10 minutes as it waited for it to be seen by the workers. I didn’t want to interrupt their system so I sat & stared at my rice until my number got called.
Tip: always phone in your order unless you’re just stopping by to get your dessert fix!

Half eaten or broken off hamburger steak.
Check your take out orders before leaving.
I got home and sat down to eat, opened my plate and saw this.
Really? What happened to standards?
Again, check your take out orders before leaving.

I have to say that service definitely has improved at this Zippy’s. Normally we would have to wait to get a table but we got one as soon as we walked in.
The server came within minutes to take our order & we got our food within 10 – 15 minutes which is very good considering how it used to be a few months ago.
I had the Zip Min which was very good & my hubby had the Zip Pack which he liked except for the fried chicken which was kind of hard & looked what appeared to be old & not fresh.
I would have given 5 stars if we had our waters filled at least once. I would visit again though!

This is a hit and miss spot. We enjoy coming here after a Friday night movie tradition with the kids. One thing I can say is we haven’t received bad service, the staff is very nice. The downfall here is they have a hard time turning around tables. You will see up to 12 empty tables that just need to be cleaned off in order to sit the growing wait list.
The food is your average local and American food choices. Our family orders a variety of items when coming here, and so far they have been ok.

Whenever I need a cake at the last minute, I head for Napoleons Bakery at Zippy’s in Mililani. Napoleon’s Bakery is always fully stocked with the most delectable cakes.
They have many varieties of cakes such as:
Chantilly
Dobash
Chocolate Dream
Chocolate Haupia
Haupia
Peach Bavarian
Red Velvet
Guava chiffon
Blueberry chiffon
Or the special flavor of the month
I’ve tried their chantilly, dobash, haupia, guava and peach bavarian. All these cakes are very delicious and scrumptious. Two thumbs up.
The staff at the bakery is always friendly and helpful. I’ve always had great service.
Yesterday, I was looking for a peach Bavarian cake for my mom’s birthday. I inquired at a few bakeries around town and no one had it. I thought to myself maybe Napoleons Bakery might have it. I called and spoke to Skye (male staff). I asked him if they had peach Bavarian cake and he replied «Yes, we have three left.» I asked him if he could put one on hold for me. He replied, «Yes, do you want writing on it?» I said, «Yes, Happy Birthday Mom.»
I told him thank you and I was on my way to pick it up. He was very sweet and helpful on the phone.
When I arrived at the bakery, Skye showed me the cake, and then he rang me up. He was very sweet and helpful throughout my visit as well. Thank you, Skye for your wonderful service. My mom will be very happy with her cake
If you need a cake for any occasion, go to Napoleons Bakery. Their cakes are De… Lish! FYI: they will write on any cake free of charge. Other bakeries will charge for writing.
They will not disappoint.

We have been visiting this location quite a bit lately for maybe the past two months now, never a problem, until last weekend when I did a phone order.
I always order a pound of spaghetti meat sauce (1−2lb, whatever is the $ 9.95 one is) and the woman over the phone kept telling me they do not sell it that way, it was in a lesser container and I kept telling her this is the way I’ve always ordered it, so why is there a problem now? Anyway, I also proceeded to order chili rice bowl and that completed my order, so I KNEW that my order should have totaled near $ 15 – 16 with tax. She said my total was $ 7 something so I KNEW she did not do my order right.
So we arrive and yes, she did not charge me for the bigger container and ignored my request and charged me for the smaller container. I find that really unacceptable, because it is like she ignored my order since she did not want to really find out what container I was talking about, hence getting my order wrong and just did not care.
I ended up having to WAIT and waste more time at the register when it should have been RIGHT the first time.
I found it very unprofessional and ignorant.
Too bad I didn’t bother looking at her name, so I couldn’t tell ya who helped me.
Usually we have NO problems at this location, so I was surprised to have a problem there at our last visit.

I really didn’t want to update my review again because it looks like I’m picking on them, but I needed to make note of the service we get from Terri.
Terri is a great server, we’ve had her several times on our late night excursions but I /​never/​managed to get her name. She’s in the same vein as Aaron from my prior review of the Waipio location. Fast and polite plus she remembers people that come in.
Today’s food was way better than last time, no burning, no oil but still no seasoning on the patty.
Our original egg issue hasn’t returned since my original review 500 years ago so I think I will finally lock this in as a 4 star review, making this my final Unilocal!Update.

My first time ever checking Zippy’s out, and after a doctor’s visit (right across the street) we were in the mood for some donuts! I was deprived from donuts for a while, not like in New York where you have Dunkin Donuts in every corner! When I started seeing the display of their pastries I was very excited to try some, especially the chocolate ones! We got more than a few donuts and some donut holes (yum yum). After we got to the car and opened up that bad boy box, it was pure deliciousness. This place has some really good pastries! I noticed they offer food too, which I will try eventually but since I didn’t that is why I gave it 4 stars. Until next time Zippy’s, your food better bring it the way those soft delicious chocolatey donuts did!

After a pleasant experience at the Zippy’s in Kahului, we figured this would be a decent option for breakfast today.
Was just ok.
The Zippy’s omelette wasn’t very flavorful and the broth in my Saimin was quite bland.
The chocolate filled donut, though delicious, wasn’t filled with anything… just some chip plate on top.
The waitress was top notch, kept water and coffee flowing and very pleasant.
My recommendation… hit the bakery counter ;-)