Safeway

I used to shop here quite a bit but I feel like the prices have just gotten ridiculous, even with the ‘Just for U’ card savings. Also watch it when you get 50% off coupon stickers on your items, multiple times cashiers were either oblivious or just too lazy to scan them and I had to go to customer service to get refunded. I pretty much only come to check out the meat section (they have discounted stuff quite frequently) or grab something I forgot and don’t want to drive to get.

Come here mostly for the fresh produce, and checkout whatever is on sale.
The meats and everything els is quite pricey.
They do have hard to find mainland products since this grocery store is US wide. Workers are friendly and professional.

For the most part I like this store. Today I had a mild encounter with the cashier. I shop here nearly EVERY Friday, and I ALWAYS bring my dog, either carried in a backpack or he rides in the cart. He is small blind and enroute to be a service dog. Not one other time did anyone say I can’t bring him, not even the Manager. But this cashier tells me dogs aren’t allowed. There is NO SIGN saying so… I could have told that he was a service dog, but she just had this attitude. go figure her name badge said CAT!

I come here quite often, this grocery is close to home and parking is always a breeze! However, it seems to be hit or miss with some items I usually shop here for. I wish the had a wider variety of coffee creamer and hope they would restock their La Croix drinks more often. The staff are very friendly and for the most part helpful. The poke is really delicious but I would stay away from their rotisserie chicken.

I used to love coming to Safeway because of their large array of foods. But the the last couple of times I’ve visited have been a nightmare.
Mostly because even if the lines were short, the service took SUPER LONG. Not sure why?! There were four registers open and maybe around 3 people in each line. I had about 4 items, but the fast check out wasn’t available. So I waited. And waited… And waited.
I had to jump lines a few times because there was some kind of issue with either a coupon or the cashier wasn’t sure what they were doing. I waited and jumped lines so much one of the bag boys noticed and opened a lane for me and apologized for the excruciating wait. I was patient and said it was «ok.» Thing is, it wasn’t busy, they’re short staffed (possibly) and wait was ridiculous. I’ll be going to tamura’s or times instead.

I do my grocery shopping somewhere else, but it is nice to have this supermarket available for twenty four hours. They have a pretty good selection of products, nothing crazy.

FRI, 7−10−15 at about 1 pm
DRAKE in the deli section deserves FIVE STARS because he is very pleasant and helpful. He is a very happy, kind person.
Unfortunately, that large, rude and unfriendly female that he works with has to go! She is a disgrace to Safeway! Very rude! What?! She thinks I’m going to order all the fried chicken and leave nothing for her to stuff her fat face with?!
To Safeway management: Please recognize DRAKE for his outstanding dedication to service excellence. And get rid of the rude thing that was working with him on FRI, 7−10−15 at about 1 pm.
Aloha.

WoW why did it take me so long to find this store!!! Safeways has a HUGE variety of EVERYTHING! Their donuts are SOOOOOO good it is ridiculous. My favorite is the maple longjohn. If it were socially acceptable to have a kiddie pool full of that maple glaze I would totally be the first one to jump in. It is that yummmmmy! Oh yeah and if you want a box but you are not getting a whole dozen just ask for a smaller box from a worker in the bakery. This safeway is definitely a neighborhood store.

I have been patiently waiting for this store to improve. They are constantly out of their specials, but I put up with it because where else is there? We like their fried chicken when fresh and picked up an 8 piece bag, went to the cashier who noticed there wasn’t a price on it so she checked with the deli guy who told her it was reserved. What I say? Yeah, it was reserved for a call in order. Why then did you not say anything when we took the bag? Too busy making the one deli sandwich for your one customer? Now I know why there was only one customer at the deli; everyone else in Mililani knows about this Safeway. What if I couldn’t wait and took out a piece and ate it while waiting to pay? Just another example of why this store needs an overhaul.

Gary, the store manager is very kind and helpful.
–DELI people are very RUDE including the Deli Manager (she never helps customers. But, if she does, she is very rude. always rushing out the customers)! HIGH TURN OVER! however, there was this one worker at this dept. that I really like (Lauren) but she’s not there anymore… she was very helpful and always smiling and making the customers laugh!
–SEAFOOD people are ok except that young girl (Abbey I believe is her name). She never smiles or always angry looking! I see her a few times walking over to the deli dept. and stands and talks to one of the workers there and never seems to care wether or not there’s a line at the seafood dept.
–BAKERY dept. NEVER answers their phone! cake decorations are horrible too!
OVER ALL, it’s not a friendly store! SORRY!

8÷24÷14 @ ~3:00pm.
I visited the Mililani store to pick up a single item. I walked to the open register because there was no one in line. The cashier was speaking to (I presume) the manager who was at the register behind her.
The manager was helping a customer with her register receipt. The problem was that both the manager and cashier was helping the customer while I stood in line waiting for the cashier to ring me up. The cashier did not acknowledge me nor did she look up to greet me. I looked at the clerk who stood by to bag my item but he just looked at me, then the cashier, then looked down. While I stood there waiting for the cashier to ring up my item, she kept talking to the manager. After about a minute, I went to the other register that had a line.
Unfortunately, your manager and cashier exhibited poor customer service skills. I did not have time to speak directly with either one of them however, I felt that their actions are a direct reflection of management and the organization.
I will not shop there anymore and will tell others of my experience at your Mililani Store location.

Here’s the good and the bad about this Safeway.
The good. They’re open 24 hours, there’s plenty of parking and there’s a mail drop off in front of the store.
The bad. Terrible customer service, long lines at the registers, it’s more expensive than other grocery stores and their eggs seem to always be broken for some reason. The worst part is the cashiers always seem moody, unfriendly and EXTREMELY slow.
Even though this Safeway is closest to my house, I try to go to Times or Foodland and I’d recommend you do the same. I’ll come here whenever I give into how convenient it’s location is, but most of the time I end up regretting it.

Not what I expected of a safeway at all, especially after living in Ewa Beach for so long and falling in love with the safeway there. This one is very different, much smaller, much less inventory, especially for a gluten free family like ours. It didn’t seem gourmet or classy at all, very unlike the ewa location. I wish all the safeways were a little more rounded so you know what your getting when you walk in. I won’t be shopping here again.

The manager, Gary, is super nice.
that being said, a few cashiers (mainly Kat) are unfriendly. Kat is the most unfriendliest cashier I have encountered. she hates her job and makes you know that by giving off such a negative, unpleasant experience while checking out.
I thought she was having a bad day the first time and gave her the benefit of the doubt.
nope…she still never says hi, never says anything as a matter of fact. she makes it awkward in front of my family ALL THE TIME.
their deli section is a nightmare.
take a look at their deli shelving that’s located right outside the deli. move the food aside and you will see food stains and filth from years of neglect. there is no standard here, and I would be very afraid of buying any food in this area. they just don’t give a rats behind.
sad, really.
this place could have so much potential if they took time and cared… and taught grumps how to be pleasant.

Worst customer service experience ever.
Moody, inconsistent, slow.
If you don’t like helping people buy groceries do not work at a supermarket. Aren’t there other jobs out there?
It’s like you have to catch them when they’re not going through their individual emotional turmoils in life in order to ask them for something.
Grocery shopping should not be so unpleasant.
I’ll make the extra trip to Times/​Walmart instead.
(The 1 star is for the very few employees that actually are doing their jobs.)

Thank you Safeway for being open 24 hours! Not only do they have a larger variety of products than Foodland or Times, but they also have great deals if you use your Safeway Club card! Non-​Club card prices are comparable to other local supermarkets. I love their ready-​made tomato bisque, and the Safeway brand foods. I have only been disappointed by their sorbet thus far.
I sometimes (okay, way more than sometimes) walk here just to pick up a quart of Safeway brand ice cream. The chocolate peanut butter one is soooo SO good! I also recommend the hazelnut flavored one too. Mmm!
Don’t judge me, but a 5 minute walk from my house negates the fact that I eat the whole quart of ice cream within a day, right? Right?

Idk what’s up with the cashiers at this location. Makes me really miss the Safeway in Kailua. Visited this store last night for 2 things and at peak hour there was only 3 cashiers working and like 10 registers (wtf is this? Wal-​Mart?! So we hop into the express line and the cashier was not only slow but she was almost shouting the totals out at people. So awkward! not to mention she came to work with a busted lip and gashes on her face. I don’t even know why her bosses let her work. Then the visit prior to this one, I had a cashier talking to her bagging assistant about some guy sucking on her huge crusty neck! So inappropriate! I try my best not to come to Safeway but sometimes you gotta do what you gotta do and they have a decent gas program with Chevron.

I should start with the knowledge of the area: Mililani Town. We have 3 major grocery markets here in town: Times, Foodland, and Safeway. With that said, I would like to point out some good and bad in relation to Safeway compared to the other two markets.
Safeway Good :
Lots of parking.
Quiet easily accesable road to store
Next to Longs
They have a vast selection of bakery items
There are short waits in line.
Safeway Bad :
Expensive
No real deli
So, with this said, it is a viable option and alternative to the other markets in the 1 mile radius. You can find things here that you can’t at the others. For example: Diet Arizona Ice Tea. It’s well lit, clean, and not crowded. I’d say it’s a decent market… just be warned that its expensive.

Just up the street from my house — I can walk there if I feel like it. actually, I have only walked here once. Mostly I drive to Safeway for the convenience or stop on the way home from work.
The people that work at this Safeway are very friendly, always greeting you when you walk into the store. Things are always stocked, and if not, it’s quite easy to get a rain check. I’ve never had problems when being rung up or using my coupons and Safeway card. I do highly recommend you add your coupons and deals from the website — then when you check out, you just swipe your card and all the coupons & discounts come off!
I also really like this store because it’s never very crowded and I’ve never had more than 2 people in line ahead of me at check out.
It’s great to be a regular! Even at your local grocery store!

Let me tell you a short story. It is a sweet story, so stay with me.
We moved to Hawaii when my son was only three months old. I was a new mom, far from friends and family, and new to the idea of «military life» as well. We didn’t have much money, and knew nothing about Hawaii, and my husband was set to deploy to Bosnia soon after we arrived. With all of those small details, I made the decision to live on base for the first year and learn as much as I could about the areas around Wahiawa, hoping to find a house which would suit us better than our house on base.
Four years later we left for Germany. We had stayed in our little house on Wheeler Air Base, directly across from the airfield. The house we were handed had been built in the 30’s. It was made of plaster and concrete, and the walls were 12 inches thick. It was cool and breezy, and I had never been able to find a house I liked better than that one. I’d found many neighborhoods that I liked better, but simply left base every day and spent my time elsewhere. Meanwhile, at home, my son had room to grow and run, was surrounded by playgrounds filled with kids around his age, and said his first word — helicopter.
I’m so happy that I was able to spend so much time exploring the area. I had time to drive up and down most of the streets, finding beautiful houses and unexpected parks. I also found an odd little shopping center just down the road from the Mililani Town Center. It was usually busy, but not crowded, and it had just about everything I might need during a day’s errands.
Safeway is the main store in the shopping center. This is Mililani, so it has aged as gracefully as it could without drawing much attention to itself. It isn’t overly shabby, but it is far from new, and makes you wish that the downtown stores could be left alone for just one moment so that focus could shift to this location.
Still, this is the only Safeway for miles, and carries all of the Safeway products. They have a small in store bakery, a tiny floral area, and a friendly group of people working behind all of the counters. I head there when I need my Safeway fix, and am always happy enough with the experience.
Soon after moving back to the area, after a few years away, I stopped at this Safeway with my son. He hopped out of the car, stopped, looked around at the shopping center, and smiled. «Mommy, we used to go shopping here when I was a baby. They gave me cookies!» I figure any store that can make a child so happy four years after the fact has to be worth patronizing as often as possible.