Peter Roberts and Associates

ZERO STARS. I had a medical bill fall into collections with this company. First red flag was went they called me after 9pm which is illegal.
I spoke with my account representative and she was nice enough. I set up a payment plan where my card would be charged every other WEDNESDAY. My account rep got on me for not returning the authorization paperwork fast enough but I did return it two days later. The account rep took it upon herself to charge my card on file when she was not authorized to. My payday is Wednesday, which is why I chose that day to be my payment day. My account rep has documentation on file FROM ME and she chose not to follow it; she told me she didn’t even read it and «thought she remembered» hearing me say Tuesday. Mind you, that was three months ago.
Supervisor Ken Fox was extremely rude and condescending and shaming. I truly feel bad for any person that must be in contact with him. No one at this company can do their job — they are constantly bouncing you back and forth when they don’t know what to say and know they are wrong. I pointed out several illegal actions they have taken and he just talked over me and told me it’s the nature of the game. Sorry, but NO.
I will be contacting the BBB and local news channels to make others away of the illegal business practices carried out by this company. STAY AWAY.

Extremely unprofessional and downright shady business. I received multiple calls from this office, but never a voicemail (and they always called while I was at work and couldn’t take the call). After over a month of this, I finally was able to pick up. They never gave their name, and when I told them I was unable to pay that amount at this time, they were unwilling to negotiate with me. They said to call back when I can pay the full amount and hung up. I never heard from them again (going on 3 months later) so I finally was able to convince my doctor’s office to let me pay straight to them. Really awful business practices here.

Oddly enough I was shocked at my experience with a debt collection agency… the associate that helped me was kind and listened to what I had to say about the bill. he worked with me for about a month or two while I waited for my insurance to make a payment (which they finally did) and I then paid off the remaining balance. I hope to never go to collections again but if for some unforeseen reason I do I hope I get to deal with Peter Roberts and Associates

I did not think that I would have a pleasant experience with a collections agency but I had a very pleasant one here. The only person I dealt with was Kevin Michales so I can only testify about him. He was a very kind and extremely professional man. He knew his stuff and went above and beyond to help me. It was my fault that I had to do business with him in the first place so I’m not going to pull the «this is bullshit, why should I pay!» Crap. He was very helpful in resolving my issue and getting my finances back on track with what I had going on.
The only issue I had is that I needed to send a fax to the office and the fax machine is busy 99% of the time and I was unable to send my fax to them no matter how many times I tried. They did let me come in person to drop off my paperwork and the secretaries in the office were very very kind and helpful to me.

If being extremely rude is a crime, this man would be in jail with a life sentence. Peter, the collection manager is the rudeness man I have ever encountered. I received a bill that was a mistake as a result of the collection agent and called to clarify the letter. Instead of telling me what to do, he basically just told me to just pay and ignore the mistake. He said I didn’t understanding anything and then hung up and told me it’s my choice and deal with the consequences. I called the hospital again and they apologized for the mistake, and I can only hope that God will teach that rude man some manners.

This is a really shady collections firm. They are not willing to negotiate, which I have never heard of in my life! They reported on my credit without contacting me, which is 100% illegal. I’m a lawyer, and I’m prepared for a battle to clear my name and restore my perfect credit. Below is a review I posted for Brookline Dermatology, which works in kahootz with these people in their scheme to ruin people’s lives.
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If I could give zero stars, I would. I am at my wits’ end. I had gone to Dr. Lester last in September 2009. My insurance policy had $ 35 co-​pays for office visits, and my financial responsibility should have ended there. I moved away from Boston, and now I’m back. I wanted to get in and see the doctor, since I had been here a few times before. I called up for an appointment yesterday, and I was told I had an outstanding balance of over $ 100!
This is news to me. I have NEVER received any correspondence from the office after my visit. Then I am told that it was sent to a debt collector in 2010. I never received any communications from the debt collector. I’m a lawyer; I’m not an idiot, and I certainly pay attention to things like this.
I pulled my credit yesterday, and they reported me! I have a perfect credit history going back 12 years (and I’m only 28). I have never missed a payment, been late, anything! Now, not only do I have a bill hanging over my head for which I don’t owe (and they won’t even settle), but my credit is suffering. THIS IS ILLEGAL; the law says you should be contacted before anything negative is posted to your credit, and I never received any communications from either the doctor or the debt collector. They claim my number was no longer good, which was true, but that’s because I moved a YEAR after the office visit! My address had a forward for a year; I received every last bit of mail that was forwarded to me. You’re telling me this mysteriously disappeared?
To top it all off, Brookline Dermatology used the same deceptive practices on my friend’s husband. Luckily, they said he only owed $ 40, not over $ 100, so he just paid the amount to not deal with it. I was just unemployed for quite a while… I don’t have over $ 100 to spare. F-​you, Brookline Dermatology. Thanks for literally ruining my credit… and my life.