Meineke Car Care Center

Friendly, helpful, and capable service!

Scheduled an appointment for tomorrow online, only to get a call that they can’t do any work on my car tomorrow. Thanks guys. Why even bother having online appointments?

Went in to get a simple oil change, dropped of the vehicle at 12:00 PM, was told it would be 2 – 3 hours. I come back around 4:30 PM, so an additional 1 ½ hours past the longest estimate. I come in to find 2 of the 4 car bays completely open, and my car right where I originally parked it. I go in to ask if its been done. which I was told not yet. I proceeded to take my keys back and tell them that it was ridiculous, it should not take more than 4 ½ hours to do a simple oil change, and proceeded to leave.
Not throughout this entire exchange the stores manager Bruce was going through all this with me, and was being horribly condescending, rude, extremely unprofessional, among a host of other things. Example: I asked a simple question, «how much extra is it to get high mileage oil instead of regular?» he responded with «I do not know.» to which I responded with «could you find out please?» he never responded, and he never found out.
to say that I would recommend this place would be a step in the complete opposite direction, do not go here, they do not understand the concept of valuing the customer, and based on this experience, they never will.

Went today to get my rear brakes looked at since they were making a grinding noise. Turned out that I needed new pads, new rotors, and new calipers for a wonderful total of $ 697. Not the best way to start off the weekend! :(
I explained to the owner, Bruce, that I simply could not afford to spend that much money at the drop of a hat and he was very understanding and willing to work with me. I had been there years ago (2006) for my current car and also for a previous SUV I had back in 2004. He still remembered who I was and the previous car I owned! He had the mechanic reassess the situation and it was decided that I could get by with replacing only one rotor for now. Also, one caliper was not rusted as much as the other and the mechanic was able to get it working again after messing around with it for 15 min so it could be salvaged. Of course it will need to be replaced eventually but even if I only get another year out of it I would be happy. Also, I had the old receipt from the last set of break pads I got there in 2006 and as they had a lifetime warranty they were deducted from today’s bill. Turns out I got by with new pads, 1 new rotor and 1 new caliper for $ 368 including labor.
Bruce and the rest of the team here were not pressuring at all and, unlike other auto shops I have been to, they understood my situation and did what they could to ease the financial pain that cars so often cause. They worked with me to make my car safe for a fair price without forcing me to spend more than I had on things that could wait a while. I really appreciate getting that kind of service, especially in this industry.