Milford Nissan

…and there we went again on our car search and after having visited 5 local dealerships, my hopes for good service (read my review about Ira Toyota of Milford) had all but diminished even as we headed on over to the last and final stop.
But, much to my utter delight, Milford Nissan was the proverbial «icing on the cake» and I mean that in a good way! This dealership is the one where you can expect great service, this is the one where they will really listen to you and this is the place where you will walk away feeling satisfied! In specific, our needs and desire for a no nonsense but friendly experience has far exceeded my expectations. Although we are still working at finalizing the deal and whether or not we end up with a car, I think its important to talk about one of our standout moments at this dealership. And that moment was when they began showing us cars. The first two cars that they produced; well, we just didn’t like them and when they brought out the third, we said, «sold» but the real point herein is that not once did they lose patience with us, not once did we feel hesitant to ask to see another car and when they assured us that the customer is a priority to them and that it just didn’t matter how long it took for us to reach a level of satisfaction; well, that’s when I knew we were shopping for a car at the «right» place! So people, how great is that!
I feel the need to give a big thank you to Todd Rivernider, the General Sales Manager, for making us feel welcome, for listening to me as I droned on and on about our «special» needs and for following up on a daily basis as we all work on getting this deal closed! And also, another big thank you goes to Wayne Anish, our Sales Consultant, for making sure we were comfortable when we first sat down, for doing so much of the leg work (in other words we had him repeatedly going in and out for multiple cars) and for being ever-​so-​patient even though it was closing time!
Milford Nissan clearly illustrates what «teamwork» is all about!

This place needs a REAL Customer Service Department. The staff here are indifferent bordering rude. No greet. Attitude like you are bothering them. They did not complete service to satisfactory level, tried to overcharge me with no explanation then it took forever to find out why (their computer mistake — they said).
Do not waste your time with these people.

Wish there was a zero… Don’t stand behind there product at all

When we met with the sales associate, we spoke with him AT LENGTH regarding my need for a car that would be good in the snow. When he asked me what was the most important thing I was looking for, I said that it had to have AWD and drive well in the snow. I am an essential hospital employee and have to commute to work regardless of road conditions. I also live on an extremely steep hill and had trouble getting home during winter weather in my previous vehicle.
We came to the dealership looking for a Juke SV AWD because we had read about its ability to drive in winter weather. There were no Juke SVs on the lot, so the sales associate showed me a Juke Nismo, which seemed to meet all of my needs. I liked the upgraded features of the Nismo, but asked for verification that it had AWD and would be good in the snow. I was assured that it was. Because of this, I purchased the Nismo and drove it home on November 1^st.
Upon reading the manual and specifications of my car at home, I realized that the Nismo comes equipped with summer tires. I was not familiar with summer tires, so I decided to do some research. I read online that summer tires were not suitable for winter driving. I promptly called and emailed the dealership to get more information. When I finally received a call back, the sales associate assured me that the summer tires would be perfectly safe in the snow. He said that they sold many Nismos last year and didn’t receive a single complaint about winter driving. I asked him to verify this because I am currently 33 weeks pregnant and do not want to put me or my child in any danger. He reiterated that the car would be safe with the tires that are on it.
I decided to do more research. First, I called the tire manufacturer, Continental. They told me that summer tires ARE NOT safe to drive in the winter, and that they shouldn’t even be on the car when the temperature dips below 45 degrees due to the rubber compound. They said that I would have trouble even driving in a straight line in snow or ice. I then called three other area Nissan dealerships who confirmed this exact statement. Finally, I called the service department at Milford Nissan without revealing my identity. Even they agreed that the tires were unsafe in the winter.
I called the sales associate and presented him with this information. At first, he profusely apologized and said he had «no idea» the tires were summer tires. He said he would have to call me back. When he did, he said that he spoke with his manager and because my car had AWD, the summer tires would be fine in the winter. This is simply untrue. He said that the other dealerships were misinforming me because they are Milford Nissan’s competitors (even though I didn’t tell the other dealerships why I was calling). He again assured me that the car and tires would be safe for me and my baby in the winter. We met with the general manager this weekend who 100% agreed with the sales associate.
I had no other option but to spend almost $ 1000 on all-​season tires (not from Nissan) in order to keep my family safe in spite
of what I was being told. I am afraid for the other families who may have bought a Juke Nismo from this dealership not aware of the summer tires. This type of misinformation could lead to injury and death.

Update: Since posting this review, I have spoken to the service manager at Milford Nissan. I went on Saturday, and they did the multi-​point inspection, and Murdock is giving me a complimentary oil change because of my experience.

DO NOT FOR ANY REASON BRING YOUR VEHICLE HERE FOR SERVICE!
Service department needs to learn a bit about customer service!
Adam did not want to listen to me about my vehicle being out of alignment at 620 miles and again at 3138 miles in fact it was not until the vehicle was out of its one year warranty for adjustments not miles 7377 to be exact. about 1 – 2 weeks past its one year purchase. He would not budge or even try to have Nissan cover the alignment problem!
So here is the kicker, I told him to line up the vehicle and I would pay if he really could not get Nissan to pay for this since I have been complaining for so long. So yes he did and what did they find?
The vehicle was in fact to out of alignment AND my tires where feathered!
Yes what does that mean? If you rub your hands over the tires treads you will feel the treads all uneven. It means the vehicle was out of alignment for some time to ruin my tires! This person is a complete know it all! He talks to you like you know nothing about cars, I have purchased over 26 Brand new cars and have never run across a person like this. He did not even attempt to make me happy even after he darn well knows he blew it on my truck. So now my tires are ruined to me and the truck goes thump thump down the road.
DO NOT FOR ANY REASON BRING YOUR VEHICLE HERE FOR SERVICE!
There is no reason to buy or service a vehicle here. I would never buy a Nissan product ever again if this is how they train there service guys. I think I need to send my Lexus service advisor a Xmas card as they are second to none at Chambers! Some of us have other Cars and some high end at that and know how we are supposed to be treated!
The Service manager has called me after receiving my negative report back from Nissan but I could not take his call at the time. Adam already did his damage with me and everyone that comes to me for advise where to purchase a new car.
That one alignment cost him years of service as I always go to the dealer.