LensCrafters

DO NOT trust these people with your money! Careless mistakes involving hundreds of dollars. I had one of the worst customer service experiences of my life here tonight. The woman helping me, Colleen, was helpful and polite throughout the process of finding and fitting my glasses. I waited around for my glasses to be ready, and came back to pick them up and be on my way. However at that time she informed me that she made a mistake and charged me too little for my lenses, and said that I owed another $ 40. After explaining that I wasn’t willing to pay more, she agreed to lower it to $ 20 because it was HER mistake. I agreed to pay $ 20 and got my cash out… Then I am informed that they refunded my original $ 300 charge and my new total was $ 320. However, the first charge had already come out of my account and refunds can take days sometimes. I told them I couldn’t charge my account ANOTHER $ 300 and then the staff became incredibly rude. They told me I had to come back after the refund processed to pay for my glasses and get them. So now they charged me the wrong amount, refunded my payment without my permission, and I have to drive back again and wait longer to get my glasses because of their multiple mistakes. And the girl was so nasty after I was incredibly patient and understanding with her. I’m shocked at how bad that experience was.

Staff is completely unhelpful and didn’t provide accurate information. The lady at the front desk was totally dismissive and made us come back the next day. We came back and waited 30 minutes for an agent only to finally refuse to be able to perform the requested service (something that their front desk agent could have told us before making us come back the next day or asking us to wait the second time)

I honestly have heard horror stories about this chain. Everyone seemed professional and nice. They worked very easy with my insurance, and I did not have to do much. Overall a smooth experience. I’m happy that I gave them a chance, as at first I was very hesitant. Thanks Lenscrafters.

I went into the store on several occasions to look at lenses and then buy a pair of rx sunglasses. Each time I went in I was greeted by the staff but then found them to be very inattentive. They were too busy socializing amongst one another to help. One associate in particular was rude and rolled her eyes at customers behind their backs. The glasses are way over priced and the only reason I brought glasses here was because they are ‘approved’ by my insurance. After waiting more than 30-​minutes longer than they said I would have to, the glasses still aren’t right or ready and I have to go back another day to pick them up. Don’t waste your time here!

The staff and doctors that give the eye exams at Rathjens are so so nice. I really enjoy my exam everytime. Unfortunately they are completely separate from the actual LensCrafters store part where you try on glasses. The staff in that area are so inattentive and rude. There was a fake blonde lady that recently helped me — she was so cocky and acted like a know it all I should have just walked out. She talked down to other customers and would barely give anyone the time of day unless they were buying something. I needed glasses so she turned into a totally different person but then talked about other customers with other employees as I was sitting there. Very unprofessional. My glasses are the worse fitting I have ever had so she obviously doesn’t know what she’s doing. The glasses are going back but I’m going to a different LensCrafters for sure.
I found out the nasty blonde lady was actually a manager — unbelievable.

I had an eye exam and purchased glasses the doctor was very through and friendly. When I was fitted for glasses the saleswoman was very patient and friendly.
I also took advantage of the promos and saved a substantial amount on the purchases. I would absolutely recommend LensCrafters.

Awful! The company has completely changed and not for the better. Their prices have gone way up. When I tried to update lenses for a pair of frames I purchased from them a few years ago, they couldn’t be bothered, I insisted and the cost was more than the original frames with lenses.