Merchant’s Tire & Auto Centers

After 12 oil changes with a check engine light on, they decide now to decline changing my oil unless I let them do a diagnostic test to see why it’s on! I’ve done the diagnostic test with my mechanic and at Advanced Auto and it’s not an issue. I have a current inspection. The reason I was given… it’s policy. Well if the policy is three years old perhaps you should have made sure all staff was implementing the policy, perhaps POST your policy. It was very annoying to be so inconvenienced first thing this morning.

The Wednesday before Thanksgiving at 3pm… New tires, alignment and inspection in an hour for a killer price! Brian and team were top notch. Thanks guys!

I have bought two sets of tires from Merchants and use them several times throughout the year for state inspections, brake work, and tires. The quality of work has been great and the prices reasonable. My only advice is to schedule service in advance rather than just dropping in.

Discovered I had a screw in my tire 25 minutes before closing today, a Sunday. Called in and spoke with Jeremy Gillespie who told me to bring it in and had me patched up and back on the road within 30 minutes. Had all 4 tires replaced by Merchants a few months ago as well. Amazing service both times!

My name is Jeremy Gillespie I am the store manager here at merchants tire, and while I know we are not perfect I do believe we are better than we are given credit for alot of the time. I would love to help any and all that come into our store. There was a management change in January but the past manager was and is still a great person, friend, and manager. Please understand that mistakes may have been made but we are human and it does happen. All I can say is I am sorry and I would love to try to make it right (just talk to me I will make it right). Also when it comes to state inspections please try to understand we do all we can to push them along with in reason, they do take some time. I am retired army and truly just want to help all I can so please if you are able to drop in we have free coffee and wifi talk to us and see. My guys and great and very well trained. I put them up against the best. I did not lost my business as 5 stars only because in truth we are working to get better everyday but I know we are at least 4.

I wish I could give them 0 stars. I called yesterday and asked if they would be able to do my state inspection today. They told me yes, as long as I got in really early. I was the first one there in the morning, waiting for them to open. When they did, the jerks told me it would have to wait until Tuesday. Two days later. This isn’t the first time they have done that to me. They are way over-​priced and slower than molasses going uphill on a cold day.

My wife called a day ahead of time to set up an oil change for 9:30 the next morning. I arrived several minutes early. They had no record of the appointment. I had to wait an hour for a simple oil change. I could have done it faster myself.
I’m not happy with merchants and I won’t be coming back.

I am not the brightest when it comes to cars, so I have been jerked around and taken advantage of more times than I can count. I took my car in to get an oil change, and to have a few problems looked at. They were so helpful in explaining to me what was wrong, and were very patient with my low knowledge. The customer service is WONDERFUL! I am so glad I have found a place that is not only reasonably priced, but also very helpful! I wil definitely come here from now on!

We are new to the area and have taken both our cars to Merchant’s in Midlothian. We recently took our older car in for an inspection and ended up need to have some work done. Deanna and Charles were the nice people we spoke with and they truly provided great customer service.
We had a slight miss communication where thought our car was going to be ready at 11AM, but it wasn’t ready until 3p. Deanna was the sweetest person ever in helping us understand the miss communication and offering solutions. She was genuinely understanding and concerned. She explained what was happening and she sincerely apologized for the inconvenience. Deanna did everything she could to help us out. She even asked the service manage for a discount on the work since we were without a car for 4 hours more than we anticipated.
Charles was great because he’s very informative. He explained the service that was needed. When I came to pick up the car, he was still very nice and provided great customer service even though he might have been irritated with us. :) He gave us the service discount and let us use a coupon.
Merchant’s over all was great. When we found out what we needed done on our car, we price shopped and found that Merchant’s really was the best price. They clearly post how much per hour is the service and they never do anything until you approve it.
Because of Charles’ and Deanna’s great customer service, we will use Merchant’s again.
Thank you for great customer service!