Firestone Complete Auto Care

I used to come to these guys for my car needs. I will say this if you don’t know about car maintenence your going to pay a lot of $$$$$ here it’s not cheap. I went in to do my inspection. I needed it done before the thanksgiving holiday weekend came. The guys told me it might be until 7pm before I got my car back it was 3pm when he told me. I told him I’d wait since I had nobody to pick me up. My car was ready by 415 their customer service is top notch. I will say the prices are insane but if you got do it. If your looking to save some $$$$ don’t do it.

The customer service was good, they are great on the phone.
This location obviously does not have enough staff, they appear to be bombarded with work, and either not enough parts, or not enough service workers to get to it all.
I was expecting the work on my vehicle to take roughly 2 – 3 hours or so, and be on my way.
The reason I’m giving 3 stars is because I made an appointment (which I was late for, by about 15 minutes, I went to the wrong Firestone.) and thought that they would look at the car and let me know (within the hour like estimated) what needed to be done on my car, then start the appropriate work.
They had one man in the office space as I came in, and about 4 – 5 working on cars in the garage. I waited about 10 minutes before being greeted, then I dropped my keys and waited. My husband made a good point about the number of cars in the lot, and got me thinking about how long it would actually take to get my car back. By the looks of it the entire day or longer.
We went to another garage that my husband goes to, asked them about the work, and they estimated 2 hours for the brakes, oil change, and inspection.
I gave Firestone the estimated hour, called to see where they were at with my car (hadn’t touched it.), and told them I’d be there to pick it up.
Went back to Express oil & Service behind the mall, and got in and out in the Estimated time that we had discussed.
Also, they do not allow you to bring in your own oil and filter.

Great prices! Good group of guys, and good quality service. The tech Chris is by far the best I’ve encountered, would highly recommend him to everyone.

Took two different cars here for tires. Both times, they were willing to price-​match an online quote for less per tire. I’ve interacted with 3 or 4 of the guys there in the course of following up on the cars, and they were without exception friendly and helpful. I felt like I got genuine advice without regard to what would cost more money. I’ll be back to get oil changes and free tire rotations.

I bought tires here and went to have them rotated. The next day I went back saying the tire on the drivers side front sounded like it might fall off. The manager, Barry, told me it was uneven wear then picked up the phone to talk to someone. I was concerned and waited and when Butch came out explained AGAIN how concerned I was. He too said uneven wear. I said I was going to NC and would appreciate it if he actually came out and looked at it. He sat on the ground shook the tire a little and said it was fine. I drove to NC and it fell off totally on the bridge to the Intercoastal waterway. My son and I are lucky to have survived. I do NOT recommend this place under ANY circumstances. I called them while standing beside the road with a badly damaged car. They said, get a rental and rest assured they would cover everything. Months have past and I am tired of waiting so turned it in to my car insurance. THESE PEOPLE are not the guys you want working on your car if your are concerned about safety. If you love your family go elsewhere. PLEASE!

Building and grounds kept up nice. Great prices and friendly, professional service! Oil change price with coupon can’t be beat.