Holiday Inn Express & Suites Richmond-Brandermill-Hull St.

We had a great experience here! My wife and I got married at the Boathouse this summer and this hotel is the obvious choice for a wedding in Brandermill. We were able to lock in a really nice price and get a block of rooms for all of our out of town guests. In all, we used 24 room nights. Every one of the guest truly enjoyed the hotel and its great location. The front desk did a great job of checking everyone in and keeping track of handing out our gift bags.
Even though I only live 8 minutes away, my wife and I spent our first night married in one of their king suites. It was extremely clean all the appliances and fixtures were in great shape. That Friday night, I even used their conference room for my rehearsal dinner. They helped to set up the room and really provide an overall great experience for all of us.
The manager, Diane, and the hotel facilities guy were excellent to work with. They made everything so much easier, and everything on their end ran so smoothly because of theri great care and attention. Thank you so much for playing your part in helping us all to have a great wedding weekend.

A fairly straight forward hotel. I would say it lacks the bells and whistles of other hotels (there’s no room food service or pool which was disappointing). Nevertheless the location is what made it worth staying at as it’s in the middle of pretty much every location within the Midlothian county: a ton of restaurants, markets, tourism areas.
A nice feature this hotel had was the breakfast bar. It was nothing fancy but it had your standard scrambled eggs, bacon, sausage, pancakes, biscuits, and a few more different options throughout the week which meant you never had to leave the morning hungry. Not having to buy breakfast daily while I stayed here through out the week certainly helped my wallet quite a bit.
I think the room prices were fairly high for a plain hotel. Through out the summer, the room prices were in the mid to late one hundreds per night. I’ve heard the prices fluctuate through out the seasons.
Would I stay here again? Sure as the location and the breakfast bar made it worth it. I would probably search for others in the area that have more options like pools for a similar price just so I could find more to do at the hotel if I ever had a down day where I headed back early.

Good place for meetings and quick overnights.

I have to give this place 2 stars because for every good thing that I found here, there was also something disappointing that overshadowed it.
First of all, the location was great. It’s a convenient area that is close to a couple of the major roads in the area. There are a ton of food options within a short drive from the hotel, but I don’t know that there are any I would walk to. The hotel is kind of tucked back into a little wooded area that is nice and makes it feel like it isn’t just sitting next to an interstate out in the open like most hotels. It’s a little bit of a jog through some smaller roads getting into and out of the parking lot from the main highway, and I feel like it could have been set up with much easier access when they built it. Once you get to the hotel, there is plenty of parking, although some is a little farther away from the building than I’d want to run through the rain to.
The hotel looks newer, and I think that it has been recently renovated. It is nice both on the inside and outside of the building, and the abundance of trees around it is welcoming when you pull in. The person at the front desk turned that charm around instantly though. The guy got me checked in quickly, but put off the impression that he hated everything about life the entire time he was doing it. It was just monotone slow speech, long sighs between lines of his oft-​repeated narrative, and a general feeling that if this was a cartoon he would have a rain cloud above only his head. My reservation was for a single king sized bed, but he checked me into a double queen. I am sure that they weren’t so full that they were out of rooms, as it was in the middle of the week and the parking lot was very empty, so he must have just either not paid attention at all to the reservation or just not cared and picked the first thing on his screen. It did not bother me enough to feel it was worth going back down to talk to him again and endure his negative attitude once I saw my room, nor did I want to be the reason he jumped off the top of the building in the middle of his shift. This was the same for both nights when I was here, but the guy and girl who were there during the day were cheerful and outgoing when I was leaving in the mornings.
While the newer hotel meant everything was in great shape and the rooms were updated with comfortable beds and nice furniture, the housekeeping was sub par. The beds were clean, which is the most important thing in any hotel, but the carpet was not vacuumed and there was an abundance of hair in the corners of the bathroom and even stuck to the shower wall when I got there. The floor got vacuumed when housekeeping came after my first night, but the bathroom floor was never swept well and the long strands of hair that were stuck to the shower remained during the duration of my stay. Also, I turned off my A/​C when I left for the day, and each time when I came back it was freezing cold in my room and the A/​C was cranked up all the way. They should just remind the housekeeping staff to adjust thermostats back to the level it was when they came in if they adjust it.
The breakfast bar was great and full of a lot of options. They had all of the regular stuff you expect to find like the fruit, weird hotel eggs, a variety of cereal, plenty of pastries, yogurt, and breakfast meat, but their continental breakfast also included some options I was not used to seeing. They had turkey sausage available both mornings when I was there, and they have a pancake maker that puts them out on-​demand so they are hot and fresh. They also had a tray of warm cinnamon rolls that looked delicious, but I managed to avoid starting my days off with dessert. The room that the continental breakfast is served in has lots of seating and a big TV that had CNN on when I was there. My big complaint about their breakfast is that it doesn’t open until 6:30, which definitely seems later than most hotels I stay in and is very inconvenient if you are trying to get an early start. A lot of people traveling for work need to be places at 7, so the only options are either stuffing down food or just grabbing a banana on the way out the door.
Their wireless internet was actually usable, as opposed to some hotels. In what might be a first for me, this hotel had TV service like you would expect to find in your own house. You could push the «guide» button and it would actually bring up a channel guide that shows what is playing and let you flip through and select the show you want, instead of flipping through each channel individually to see what is on.
It’s a nice hotel, but there are definitely improvements to be made in a few areas. Work paid for the hotel so I can’t comment on value, but hopefully it wasn’t higher than average.

We stayed here for a family wedding a couple months ago. The toiletries in our bathroom were changed but the bathroom itself was not cleaned. There was used soap on the outside of the bathtub, and hair all over the floor, sink, and toilet. Granted, when I made them aware of the issue they compensated me and recleaned the room but I expect that this not happen in the first place. Also, the breakfast was horrible. I understand you are offering a free amenity (albeit worked into the price of the hotel room), at least make it edible. The biscuits were rock hard, and although a pancake machine sounds like a wonderful idea, they were so chewy that the plastic silverware couldnt cut through them. Overall I was not impressed with this hotel and would not return or recommend.

After staying at other hotels in the area, I would say this one I was most disappointed with. The best part of the hotel was the continental breakfast but the rest of the hotel (Staff, rooms, cleanliness, etc.) was below par, and the price for the place, way too high in my opinion.
The staff at the front desk was simply running through the motions and was far from helpful when trying to find good restaurants nearby. Upon first look at the room, it was clean and simple (no different from any other lower scale hotel) but after looking at beds and sheets that had stains, I was quickly turned off and disgusted. The rooms were simple with OK flat screen TVs but nothing special or above and beyond.
Finally, the price was absolutely outrageous in my mind. For over $ 140 a night on your average weekend, also in the middle of nowhere, this place was very overpriced. I will be sure to stay at the Hyatt Place another 15 min away the next time I come for the $ 89 that I paid there for a phenomenal hotel suite and service.
Anyone staying in the Midlothian region for whatever region, make sure you look around before you stay here. I would strongly advise going to any other hotel.

I have now stayed in this hotel twice. The first time was three months ago when they were under going renovation. The stay at that time was okay with a few issues, but nothing major. The location is excellent in the Brandermill area of Midlothian with plenty of shopping and restaurants.
My most recent visit was this past weekend. The renovations were complete and for the most part looked nice. Upon getting in the room it presented nicely. However, a few problems that should have been addressed prior to anyone staying in this handicap room were not reported to maintenance. First, the towel rack was bent down and broken. This same issue was reported on my first visit different room. On that visit I reported it and maintenance promptly fixed it… so kudos to them. Just my opinion, but the towel racks are super cheap and just need to be replaced with better quality. Another issue with my most recent stay was the bathroom door would not close and appeared warped at the bottom. Another item was new wall paper was completely pulled away from a drain clean out.
I did not utilize the breakfast area, so I cannot comment other than it looked very nice. Both visits had exceptional desk service. Room keys worked, check-​in and check-​out was painless and staff was friendly. The hotel interior and exterior parking lot area was clean. WIFI is free and worked easily with the correct code provided by the front desk.
I would come back to this hotel with it’s location and price point is definitely a good value with recent renovation and breakfast offering. I try to find Holiday Inn’s on most any trip. They have a pretty good reward program that I would recommend.

I would give four stars as the rooms were recently renovated and very clean. But the housekeeping service was lacking. They never cleaned our coffee pot nor replenished the coffee. Likewise the hallways and stairways weren’t clean. Someone tracked mud in and it was never cleaned.
I cannot blame the hotel for this, but the breakfast room had some characters in it. One family reminded me of Eric Cartmans family. They kept asking for more breakfast sausages. Another clueless group blocked the coffee as they tediously added sugar and cream to their coffee. How long does it take?
But I would stay here again, it is a great location.

I was in town for a surgery at St Francis Hospital. This Holiday Inn was on their list of local lodging. Check in was quick. Upon entering my room I found a thick latex paint residue inside of the ice bucket and no liners for the ice bucket at all. After finding this, I gave the room a more thorough inspection. Additionally, I found mold on tub caulking and hair on bathroom floor. I notified corporate of these conditions. I received a form letter reply apologizing that the room was not to my standard. This left me wondering what Holiday Inn’s standard is.

This HIX is slightly higher priced than average (especially considering it does not have a pool) but it is a very clean and comfy. It looks like the rooms and hallways have been renovated very recently with new carpet, wallpaper and/​or paint.
The guy at the front desk is probably one of the dullest human beings alive… when I asked if they had a pool, he responded «every room has their own teeny tiny pool»
When I first got to my room I noticed the toilet was running and when I tried to flush it that didn’t work either. When I called the very dull man at the front desk he was very helpful in quickly finding me a new room and had the keys ready for me by the time I got back downstairs.
One perk to this hotel is that they have more channels available than most HIX and they are all HD, including 8 HBO channels.
My only complaint is that the entrance was difficult to locate from the road. So be prepared to look for a tiny sign directing you to turn in about .01 miles in what looks like a forest.

I don’t expect 5 star accommodations from a Holiday Inn but I would like to see the basics covered. When the room was serviced after the first night many things were missed. The coffee was not replenished, the ironing board and iron were not put away, the trash wasn’t removed, the bed spread used had stains on it, and the broken cover from the AC unit was still on the floor from when I checked in.
I have stayed at many HIX locations and this one is average or below. At check in the guy at the desk never got out of his chair. The check in process was fast but there was very little service. It was a minimal effort just like the the effort of those that serviced the room.
I have stayed here before and it was a much better experience.

When I checked into this hotel, I just came behind a large group of students and asked to be placed in an area away from them (so I could sleep). I was accommodated, but given a handicapped room. Now, why would you do that without telling me the trade-​off? I’d started to unpack my things before I realized it, so I had to re-​pack and go back to the front desk to ask for another room. It took another 15 minutes to get another room (in fairness, still before the 3 p.m. official check-​in time), but a different employee upgraded me and gave me what I guess was a suite complete with refrigerator, microwave and pull-​out couch bed. I appreciated that. I didn’t appreciate the slight smell of pee in the bathroom or the «clean» towel that smelled like coffee. Be prepared to deal with the hassle of navigating your way in and out of the hotel through a maze of what seems like residential one way streets. Ugh!

Ein typisch amerikanisches Hotel. Die Zimmer sind wirklich sehr geräumig und gut eingerichtet, das Personal sehr hilfsbereit und freundlich. Die Lage ist sehr zentral, dicht an einer Hauptstraße, aber dennoch ruhig fast im Wald.

For a hotel in the middle of nowhere, I can’t really complain. This place is a 10 minute drive to Bön Secours St Francis Hospital. Being out in the middle of nowhere, noise was not a problem. The room had a fridge and a microwave. The wireless internet worked really well. The business center consisted of a computer connected to a printer. A breakfast was offered with bacon, eggs, cinnamon rolls, french toast, cereal, and yogurt. I would avoid the eggs. Just a note: Getting in and out of this place can be a little difficult at first as the access road to get to the hotel is not directly visible on the main road.