Mazda of Midland

Unfortunately we lost the only key we had to our car yesterday afternoon at the grocery store in Lamesa, TX. After hours of looking in the store we came up empty. Usually it wouldn’t be such a big deal, but we were only in town visiting family, and we were planning on driving back home to California today. It’s about a 19 hour drive so we needed to get moving as soon as possible today. I called Mazda Roadside Assistance and they had our car towed from Lamesa to Mazda of Midland. When I called, the service department at Mazda of Midland, it was already 20 minutes past closing time and they were closed for the weekend. Luckily, Austin R. was there to help us out. I told him our unfortunate situation and he went above and beyond to solve our problem. He stayed until our car got dropped of Friday night, programmed 2 new keys for us, and did it all before our scheduled time to leave today. Austin R. thank you so much for all of your help! Because of you we will be able to make it home on time for summer classes and work Monday morning.

My loyalty to Mazda of Midland has an interesting origin. It began when Saturn Of Permian Basin closed its doors in 2009, and sent its technicians over to the Mazda dealership next door. Naturally, I followed, since there was no other logical place locally for me to get service for my 2000 Saturn. I was so totally impressed by the Mazda service people that I did not want to lose them just because I needed a new car, so, this year, I bought a Mazda 6, which happens to be a car much praised by the experts and also my co-​workers. So, you could say that the service department pretty much sold me the car, and the sales department simply sold itself. Suffice it to say that EVERYONE at this company is the best at what they do, and I did not learn this by word of mouth or by popular literature. I learned it through direct experience with the people in question. I am more than recommend this company and these folks, and you can take that to the bank.

I am leaving this review for the new Volkswagen dealer connected to Mazda.
My husband and I had been shopping around and had decided it was down to Subaru or VW. We decided we liked the Subaru Legacy and gave them the chance to make a deal how we wanted, they kept jerking is around so we left. THANKFULLY, we did. We met an amazingly nice, helpful woman, Paula, at VW. She did not pressure us or try talk us into a nicer model like everyone else had. She helped us find what we wanted and was fabulous. I can not say enough wonderful things about her. The manager, Ryan (?), was really great as well. We did not have to do the whole back and forth negotiation, they gave us exactly what we wanted and had agreed to right away. I was so thankful because all of the previous salesmen were pushy and wouldn’t even come close to what we were asking. Seriously, go see her!
Thank you Paula, you are a blessing.

They made it so easy to buy a car! There was no pressure and it didn’t take all day. I will buy all my cars there in the future!

I have used Mazda of Midland for most of my auto needs over the last few years. I have bought 2 vehicles from them directly, and I send family and employees there when they need a car, because I know they will be taken care of and given a fair deal.
They are also reliable and quick for general maintenance. I like being able to get in and out for oil changes etc, rather than having to devote half a day to it like you have to at some places in town.
It is an overall helpful experience at Mazda, which I appreciate, because I don’t have a depth of knowledge about cars and their upkeep.

I’ve actually bought 3 cars here — 2 pre-​owned vehicles and a new Mazda CX-​9. All three times were fantastic experiences. The sales team isn’t pushy, like you would normally expect. I’m nosy, so I always ask what they were doing before they started that job. None of the sales people I worked with had ever done car sales before… that may be why they are a little more laid back!
Every time I purchased, the person I worked with did their best to make sure they were showing me options that suited my needs. They asked questions without being pushy.
I did have some mechanical issues with the 2 used vehicles. The service staff was also friendly and helpful. No, the repairs and associated costs are never fun… but that’s just part of owning a vehicle. The service guys always explained what was wrong, what HAD to be fixed for safety, what other repairs they would suggest (but made it clear if these could wait) and what it would cost.
When my budget would allow it, I purchased a new Mazda (trading in one of the used vehicles). I feel like Mazda of Midland was fair on the trade-​in value, the new vehicle cost… and made the whole process as easy as possible.
I will certainly buy from them again. AND… I LOVE my new Mazda CX-​9!!!

Terrible, avoid at all costs. Purchased a new vehicle here, constant problems last time vehicle was in for service a tech put two long scratches by the fuel door down to the sheet metal, would not compensate other than giving me some free touch up paint. Paid $ 500 out of pocket to claim it on my insurance, ended up being almost a $ 2000 repair had I not gone that route.
Went to drop vehicle off today after the infotainment system crashed and power locks went out (only have 2500 miles on the car) and was told there were no loaner vehicles available and they’d call me when one was… Absolutely Awful I can’t wait to get this car covered under lemon law so I can buy something else!

If I could give this dealership NEGATIVE stars I would. I bought a used car from this dealership, and part of our agreement (contract) was that they were going to fix a small issue the vehicle was having. Instead of the service depart diagnosing the issue they were just throwing parts at it, and left me without a car for a week. Finally my husband and I were fed up and we fixed the issue ourselves. The sales people here just want your money. I would NOT RECOMMEND buying a car from this dealership! Mitch the sales manager does not care about the customer his favorite line to hit you with is «well once you sign the contract we dont have to negotiate”(even tho we fixed the issue) and as for the sales person Ron he also likes to reassure you that «Mazda is losing money on this deal» (by giving you a discount off the listed price).As for the service department they do not inspect used cars, and do not properly diagnose the car either, i know this because the issue on my vehicle was just a loose clip. After dealing with these POS dealership I will now be driving to dallas or new mexico or any other state for that matter to purchase or get my vehicle repaired. Midland is known for bad service but MAZDA OF MIDLAND is the worse. If your just a one time customer thats all MAZDA OF MIDLAND will look at you as. Im letting everyone know because im having to take legal action. So PLEASE PLEASE PLEASE GO SOMEWHERE ELSE!!! SAVE YOUR TIME AND MONEY IT WILL BE WORTH IT.

If I could give minus 0 stars, I would! I went to go look at a used car an I made an offer. But I had told them not to run my credit because I already knew I had a perfect score. The used car they were selling it was way over priced and they still ran my credit always be careful before buying a car or they will run your credit make sure what your signing. They always lie!!! Be careful hope this review is helpful on new car buyers.