Thornberry’s Appliance & TV

We renovated our kitchen last summer and went to Thornberry’s to purchase all of our major appliances. We couldn’t be happier with our previous purchase which is why we returned there last week to purchase an outdoor grill. ONCE AGAIN THEY DID NOT DISAPPOINT!
The staff is extremely knowledgeable and speak very honestly when discussing products. For instance when we were looking into different grills, my husband expressed interest in a grill with a side burner. Obviously the add on was more expensive then the grill without the side burner. The salesman actually said to us do you really think you’ll use it, most people don’t. He could have just let us purchase the more expensive grill and made more money, but instead he wanted to be sure this was a necessity based on the additional cost we would be incurring.
I love the idea of purchasing from a local small business as opposed to a large chain. The fact that their pricing always surpasses the ones found at the chain stores only makes the experience that much better. I mean they really blow the other guys away. We received our brand new grill delivered directly to our house within 2 business days.
Anytime we have needed to speak to a salesperson or customer service we have never had any issues, it is truly a pleasure dealing with Thornberry’s. Don’t bother going anywhere else for your appliances, Thornberry’s has amazing prices, a friendly knowledgeable staff, and amazing customer service. I wouldn’t purchase from anywhere else!

Better prices than the Big companies that sell appliances. The Service part is where I had the problem. Do not take out extended warranty with them. I bought a 2500 refrigerator took out a 5 year warranty. There was a problem with the door hinge. It was such a nightmare to get a person to my house. I just ordered the part myself and fixed it on my own. Really really stinks, I recommended so many people to them.

Oh heyyyyyyy Thornberry’s, haven’t seen you for a while! That is, until yesterday.
Went back to Thornberry’s with my grandparents for the first time in a while, and let me tell you, I missed it. Although I live a good distance away, my Bubby and PopPop live just down the block, and really needed to update their kitchen appliances. Although we could have gone to BestBuy, we went to Thornberry’s for the customer service, the nice people, and the friendly atmosphere.
Sure you can usually get a better price at the big department stores, but there’s value in being treated warmly at the door. There’s value in having a seasoned appliance professional tell you about the products on the market rather than some 17 year old high school kid who’s only working at BestBuy to get a discount on a new CD.
Go to BestBuy if all you care about is price.
Go to Thornberry’s if you care about customer service, a knowledgeable staff, and a friendly atmosphere.
For realsies.

I’m not really sure what’s going on here, but I wrote a sparkling, and much deserved, review for Thornberry’s and it was removed. I noticed that there are 6 removed reviews in total (5 5-​star and 1 2-​star) and the only one that seems to stick is the awful, and seemingly exaggerated, review that is on the Thornberry’s Unilocal page. I think it’s a shame that this company is not getting the credit it that it deserves and that one poor review is the sole voice it has on Unilocal.What’s up with that?

My cousin told me about her good experience with Thornberry’s Appliance so I decided to check them out for myself. My home was flooded from Sandy. I needed all new appliances My salesperson was very caring, very knowledgeable and spent a lot of time with me. After the Sandy devastation, I really needed to be able to sit down and talk with someone who could evaluate my needs with regard to each appliance I needed to replace. I would not have gotten this kind of attention at the big box stores. Thornberry’s traeted me like family and helped me choose the right products at the best prices. The delivery guy came and hauled out all my old, Sandy damaged appliances and replaced them with new. Thornberry’s were such a big part in helping me with my disaster recovery. Thank you guys!!!

We had a similar experience with Thornberry’s. I purchased a fridge, dishwasher and range and got a good package deal. We were pleased with the price and got 12 mo/​0% financing on the spot. I arranged to pick up the dishwasher, since ours breaking prompted the visit in the first place. The remaining appliances were to be delivered about 2 weeks later. I called a few days later and asked if I could also pick up the range, as we had someone who was interested in purchasing our vintage stovetop… I thought they would be happy to oblige, as this would get an item off their truck saving them gas and manpower. The person who answered the phone was nasty and acted like it would be such a huge inconvenience to get the appliance in their store. Then, it wasn’t there the day they claimed, and the owner left a curt message with my wife telling her that, «you’d better call before you head down here…». When I called back he told me that there had been a mistake and that the stove would not be in the store for another two days. We went three days without a stove… not the biggest deal, but WTF? We had mentioned we would be interested in getting an appointment for a kitchen remodel. I even made the appointment with their «kitchen guy» and made sure I was home the morning he was supposed to show up. Not only did he NEVER show up, but I never got so much as a phone call or an apology. You figured they’d want an extra 10−20K of business?!? Guess not. When my wife called them to vent, the owner really didn’t seem very apologetic and really had nothing insightful to say about the fact that his message was rude, or that he messed up the appointment for the kitchen remodel estimate. They just don’t really care, other than to get the money from you. I’m scheduled to have my fridge delivered tomorrow, hopefully it shows up in one piece. I will say that the man I spoke to who does the deliveries was very polite and knowledgeable on the phone… so that’s a first. Maybe he should take over the company.

This was the WORST Experience we ever had buying an appliance from This store. I don’t no where to begin or how to explain this terrible experience. We unfortunately purchased this very high end appliance from them and took out the extended warranty .We only had the unit less than one year when it started giving us mechanical problems.
When I called the store to initially tell them about my problem they first made me wait over 2 weeks before they even would send a workman over to our home to look at it. This workman was not licensed to work on this item and DID NOT HAVE A CLUE of what was wrong with this item. He pulled this unit out from my home leaving us without this appliance for over a month and a large gapping hole in my kitchen. I called several times and they still had not fixed it. Each time I would call the store to find out the status of my appliance and each time the people that answered my calls were rude and very unresponsive to our problem. It could have been the receptionist answering our calls or just a salesman and they would be RUDE and NOT HELPFUL. One time a saleman said over the phone (when I had called about the status of my appliance) that this was not his sale and he did not care about this problem and hung up on me. It was very very upsetting to call them about my status and almost impossible to reach the owner. They finally gave back this unit after almost 6 weeks of trying to fix it in there store. When it came back it still would occasionally give us the same problem. So, when I called again and finally got the owner he said he would speak to the company that made it and get back to us. After 2 to 3 weeks we never heard anything back from him. We called the owner again at Thornberry’s and he was not available for our call and of course he never called us back. We tried a few more calls but not successful ! I guess it is safe to say that after 6 months I doubt he will call us back to let us know the status of our unit to be fixed I am sure this appliance was never fixed properly and they never had a real licensed technician fix it. We gave up because I would become very stressed each time I would call them and the way we were treated over the phone.
This company is THE WORST !!! They say they are 4^th generation but I would be shocked if they stay in business for another month. Once you buy an item from them you will become HISTORY. Only if you are purchasing from them will they help you. If you need anything to be fixed on an appliance after the purchase then be ready for a BIG FIGHT !!! it doesn’t seem to matter if you have a warranty or no warranty. We had all the extended warranties and they still cannot seem to fix it and don’t send it anywhere properly to have it repaired.
Since this bad experience we needed to purchase more appliances for our kitchen and we recently purchased them from another local store near them. They had better prices, excellent sales help and told us who there Licensed Representative is who services there store if your item should go on the blink.
I am very sorry to say this bad review about anyone or any company because I try to be reasonable person and easy to work with but this time I feel that they were Very, VERY RUDE, Non Caring, POOR SERVICE and in the end THEY NEVER FIXED OUR APPLIANCE PROPERLY. We spent a lot of money on this item that only lasted 6 months and they refused to do there part. They are definitely one store that needs to learn customer service and repairing appliances.
I WOULD NEVER STEP ONE FOOT IN THIS STORE AGAIN!!!
CUSTOMERS BEWARE !!!